Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful and Amazing Vacation!!!
Publié le 28 oct. 2024 sur HomeAwayThis VRBO rental was outstanding! The condo was amazing and I feel that the pictures online did not do it justice! There was a full kitchen, living room, dining table, a huge walk-in bathroom with his and her sinks, a walk-in glass shower, and a separate large tub! It also had its own master bedroom and the bed was very comfy! The closet space was perfect, and even was stocked up with beach chairs, pool noodles, a full ice chest, and even a high chair and booster seat which we didn’t need lol! Can you even believe that there was a washer and dryer with laundry supplies to wash during your stay that was provided all by the landlord! I was also impressed by the glass windows on the patio door that led you out to a patio table with the beautiful view! My husband and I loved our anniversary trip and I would highly recommend booking this condo! The landlord was so awesome to communicate with! There was constant communication from the day I booked and very quick responses throughout the week of our stay! Magnificent stay! Don’t pass on this one!
par un voyageur
Maui stay in September 2024
Publié le 24 sept. 2024 sur HomeAwayThe host is completely rude. We had no toilet paper upon arrival, she argued we did. After she realized we didn’t, she sent up some 99 cent store quality toilet paper so we just went and purchased our own as well as paper towels since the same cheap paper towels were the kitchen option. . The place stunk like roach spray. We found 2 dead roaches and have pics of them. The sheets are thin and uncomfortable, doesn’t even have a comforter on main bed. Worst host in 12 trips to Maui.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par VrboOwner, Gestion de l’hôtel
This guest reached out and told us there was not extra toilet paper and only two towels. After calling several times, I was finally able to reach the guests and told them where in the bathroom they can find the extra towels and the TP. They looked in the bathroom and found the towels and toilet paper. They wanted more TP and our cleaners took additional TPs to them. The amenities and bedding are the same type the cleaners use in all of the units they clean and we have never had a complaint. The comment about roaches is not true, they never said anything about roach spray or dead roaches. They are angry because they were caught smoking at the pool and were offended that security approached them and reminded them smoking is not allowed. I sent them a copy of the message from security and the guest got very angry and accused us of being very rude. They knew the rules and still smoked by the pools.
par un voyageur
Nice no frills resort
Publié le 15 janv. 2024 sur HomeAwayWe had a fabulous time in Maui- because how can you not?! That being said, we have stayed at several other resorts across the island, and enjoyed them much more than Honua Kai. The room/unit itself was ok - size was good, and it had a well-stocked kitchen. The unit overall could use a refresh, furniture was worn down, large hole in the couch (as mentioned in other reviews), and overall just seems a little old/rundown. The property manager was very accommodating and her communication was good. She was quick to respond when the door batteries were dead, and when we checked in and didn't have enough linens. The tower this unit is in does have a small coffee shop with snacks and such, however its hours were limited. Duke's is the only restaurant on site- pretty location, ok food, hard to get in to- make a reservation! There are several nice pools on property, although we did find it odd that they didn't seem to monitor guests/wrist bands at all. Our last visit to Maui we stayed at the Fairmont and were happy to see them monitoring guests at the pool. The beach is beautiful but not good for swimming - be mindful of coral and rocks, especially if you have young children. We had to drive daily to get to swimmable beaches. The location of the resort is great- quick drive to Napili and Kapalua, and a short drive down to Whaler's Village and the busier Kaanapali area. Overall it was a great visit, and the resort is nice, but definitely not "high end" if that's what you're looking for.
par un voyageur
Lovely resort
Publié le 2 juin 2023 sur HomeAwayHonua Kai resort is lovely. Multiple pools for all ages. Duke's restaurant very good. Our accomodations were adequate, not luxurious. Staff is accomodating. Property manager has the reputation of being "strict" according to valet service, so don't try to check in before 11!
par un voyageur
Maui escape
Publié le 20 avr. 2023 sur HomeAwayGreat family property. Lots of pools. Good towel exchange system.
par un voyageur
Anniversary
Publié le 27 mars 2023 sur HomeAwayWe had a wonderful time in Maui as always. The property had construction going on which wasn’t great to look at, and the units we stayed in could use some updating, but overall, Honua Kai remains a nice resort. The views are spectacular.
par un voyageur
perhaps a noise cancelling machine is in need
Publié le 30 janv. 2023 sur HomeAwayThis is our 2nd stay at this resort (2022,2023) and most likely we will come to HK again however, we will not stay at this unit because we had difficulty sleeping. The bed was comfortable but there was a noise which woke us throughout the night and then by early morning there was no sense trying to sleep in. The sound was like someone moving furniture on a tile or wooden floor)
We went on a mission to figure it out and it appears that it may be the elevator motor (even stranger than that the elevator is in the attached building, not the one we were actually in.)
It took us a few days but when we realized what it may be I texted the property owner about it and it’s the only time he did not communicate with me. Other than that he was always quick to respond.
There were a few other minor things we were unhappy about but all in all we still enjoyed our stay.
We actually wished we had our grandkids sound machines. We are surprised that we are the only people to complain about the noise. I saw reviews about cleanliness and age of furniture and carpeting but quite honestly that was the least of our complaint.
par un voyageur
Publié le 8 sept. 2022 sur Expedia
The property s in a great location. The resort is well maintained and clean. It has everything you could want and the staff is helpful. The unit itself is dated and could use an upgrade.
par un voyageur
Publié le 21 août 2022 sur Expedia
par un voyageur
Smelled urine and under the sheets, the mattress pad has big urine stain.
Publié le 11 juill. 2022 sur HomeAwayUnit is very dirty: urine on mattress pad, really dirty sofa, tile grout in the bathroom is black with filth, shower door is caked with salt.
This unit needs a thorough scrub before being rented again.
Commentaires de Gestion de l’hôtel
25 août 2023 par VrboOwner, Gestion de l’hôtel
I was very surprised to see this review. This guest was there for three weeks and never let me know about any of this. The condo is cleaned regularly and professionally. It was cleaned before his arrival as well as during his stay. If there was a problem he should have let us know so that it could be taken care of. He did not mention to me or to the cleaners any of the complaints that are in his review. We request that guests report any deficiencies upon arrival. This guest did not report anything on his arrival. We have addressed all of these complaints with the cleaners.
