Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de La Prairie, Qc,Canada
Publié le 21 sept. 2018 sur Expedia
Le paradis sur terre ,,,enfin à Mauii. Endroit magnifique dans un décor de revue sur le bord de la mer !!
Commentaires de Gestion de l’hôtel
3 nov. 2018 par The Ritz-Carlton, Kapalua, Gestion de l’hôtel
Aloha Daniel and mahalo for sharing your review! We are honored that you consider our beautiful setting to be magazine-worthy and hope to have the opportunity to welcome you back again soon.
par un voyageur de Darien
Publié le 26 août 2024 sur Expedia
I was disappointed in the property for the price we paid and the extra charges for resort fee and valet were exorbitant. The onsite dining was limited and ridiculously priced. Overall, not worth the expense in my opinion. We splurged for our honeymoon and were not offered anything special. Very disappointed.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Aloha Neimar,It was a pleasure to accommodate you during your honeymoon in Maui. We welcome your feedback regarding our overall value as we continually strive to enhance our guest experience. We wish you all the best with your travels, and we hope you will consider staying with us for future celebrations.Mahalo,Melissa Lee,Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par gm, Gestion de l’hôtel
Aloha Hanjit,Thank you for your kind rating. We are so glad you enjoyed your stay with us at The Ritz-Carlton Maui, Kapalua. We look forward to seeing you again for another great experience.Mahalo,Melissa Lee Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
par un voyageur de Fresno
Publié le 20 août 2024 sur Expedia
Club Lounge and Pool service staff were great!
par un voyageur
Publié le 20 août 2024 sur Expedia
We booked this property for our honeymoon and hoped it would be as luxurious and beautiful as seen on the photos but was sadly disappointed with the property. I felt the grand entrance was the best and most beautiful part of this hotel. The ridiculous prices definitely do not reflect what you receive. The 18 adult “only” areas were filled with toddlers and screaming children, splashing in the pool… we were there to experience paradise and some relaxation but was definitely disappointed. The 18 hot tub was not only filled with children but at night when we tried to go back for some relaxation, the light was broken and was strobing…. No one wants to be in a rave hot tub on your honeymoon and especially after spending thousands of dollars. The room was very average nothing to jump up and down about… The food options are very limited, we recommend going to Sensai the sushi restaurant. Great quality sushi and reasonable prices. Our trip went well but we definitely will not be staying here again in the future. There are way better and nicer properties that are actually beach front (another disappointment, this property is not beach front) and are waaaayyyyy cheaper! Spend your money else where!
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager , Gestion de l’hôtel
Aloha Victoria, Congratulations on your recent marriage, and mahalo for joining us during your honeymoon. We are delighted you enjoyed our inviting, elegant atmosphere. However, we are very sorry to read about your concerns with our amenities and accommodations. We are dedicated to enlivening the senses with our attention to detail, and we will share your remarks appropriately with our Ladies and Gentlemen. It was a true pleasure to serve you, and we do hope you will reconsider allowing us to welcome you back for a luxurious, seamless experience. Mahalo,Melissa Lee,Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Unbelievable hotel with all the amenities. One of my top 3 resorts I’ve ever stayed at.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Aloha Michael,Mahalo for sharing your wonderful review and naming us one of your favorite resorts. Our Ladies and Gentlemen take pride in delivering a once-in-a-lifetime experience coupled with unparalleled amenities, and we are delighted to have surpassed your expectations. We hope you will join us again soon at The Ritz-Carlton Maui, Kapalua.Mahalo,Melissa Lee,Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
par un voyageur
Publié le 18 août 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
18 août 2024 par gm, Gestion de l’hôtel
Aloha Marsida,Mahalo for choosing The Ritz-Carlton Maui, Kapalua. Our highest priority is making sure you have an exceptional stay. Our Ladies and Gentlemen work hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Mahalo,Melissa Lee Hotel Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Beautiful amenities. Room service and phones need to be improved but otherwise 5/5
