Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de La Prairie, Qc,Canada
Publié le 21 sept. 2018 sur Expedia
Le paradis sur terre ,,,enfin à Mauii. Endroit magnifique dans un décor de revue sur le bord de la mer !!
Commentaires de Gestion de l’hôtel
3 nov. 2018 par The Ritz-Carlton, Kapalua, Gestion de l’hôtel
Aloha Daniel and mahalo for sharing your review! We are honored that you consider our beautiful setting to be magazine-worthy and hope to have the opportunity to welcome you back again soon.
par un voyageur de DES PLAINES
Publié le 28 nov. 2024
par un voyageur
Publié le 26 sept. 2024 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Aloha Felisha,Thank you for taking the time to evaluate our resort. I sincerely apologize for not meeting your expectations. I hope you will consider giving us another occasion to provide you with the authentic hospitality and enhanced experience for which we are known. Mahalo,Melissa Lee,Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Dining options were average.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par gm, Gestion de l’hôtel
Aloha Sang, Mahalo for choosing The Ritz-Carlton Maui, Kapalua for your visit to Maui. I truly regret not meeting all of your expectations. I appreciate you bringing these concerns to our attention. I look forward to the opportunity to exceed your expectations in the future and show you the aloha spirit we are known for and that you deserve.Mahalo,Melissa Lee Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Great place relaxing and service was great.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par gm, Gestion de l’hôtel
Aloha Keith, Mahalo for choosing The Ritz-Carlton Maui, Kapalua for your visit to Maui. It is wonderful to know that our Ladies and Gentlemen took such great care of you during your time with us; I will enjoy sharing your kind remarks with them. I look forward to welcoming you back for another relaxing stay.Mahalo,Melissa Lee Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par gm, Gestion de l’hôtel
Aloha Sabina, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. Mahalo for choosing us for your time in Maui, and I hope to have another opportunity to welcome you again for the stay you deserve.Mahalo,Melissa Lee Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
I did not get the room type reserved; I mentioned it and they changed the room to what they said was better but still did not get the ocean view booked; and clearly they had rooms facing the direct ocean but did not put me in one, it should not be advertised as ocean view if there is no clear view of the ocean, it was my bday trip and I wanted and was expecting the best of everything and thought u was booking such, everyday I told my friend how let down I was, bc everyday something happened, I should not have to look around corners or major items to get jus a slither of a glance of ocean. Hotel outdated, need room up date, only staff that was extremely friendly and seemed happy to be working was the lady who passed out leis and Cynthia. They cleaned the room once a day and left only two washcloths a day, common trend is leave four everywhere else. Room service is a major let down, left special instructions that weren’t followed, when food arrived fries were cold, fish tasted like nothing, I sent it back. I requested laundry services and of course they did not come pick it up until after I called a second time hours later. The hotel is far from a lot of things so consider when staying. I would have preferred to stay closer to the city area, we were a hour drive from airport. I’ve stayed @ other ritz locations bf and those visits were my basis for going with ritz Maui. This was the biggest mistake I’ve made in booking a hotel. It has made me even rethink booking ritz again.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Beach, rooms, staff
