Note fondée sur 107 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,0 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel is closed!
Publié le 11 avr. 2024 sur HotelsThis hotel is shut down and we were never notified. We were put in a real bind when we showed up with a reservation the night before the eclipse.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, Todd! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey
par un voyageur
Publié le 11 avr. 2024 sur Expedia
When we arrived, the hotel was closed. In fact all the furniture, beds, and appliance were in the parking lot. No one was there and a sign in the window said "CLOSED". I called 501-588-1986, the number you listed for OYO and they know nothing about the hotel or its closure. There were 7 other person at this hotel with similar experiences with OYO. Get OYO off your website. I called their "customer service" today. They said they could do nothing about it because I looked through EXPEDIA. OYO said to call Expedia and then OYO representative hung up the phone. Its a Chines company ripping of Americans If OYO remains on your bwesite, I will never book on your again.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Barbara, Gestion de l’hôtel
Sorry for the hassle you faced, Donald! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
par un voyageur
Publié le 10 avr. 2024
Property was closed !
Commentaires de Gestion de l’hôtel
3 mai 2024 par Barbara, Gestion de l’hôtel
Hi, Larry! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
par un voyageur
Publié le 10 avr. 2024 sur Expedia
Closed down
Commentaires de Gestion de l’hôtel
3 mai 2024 par Joey, Gestion de l’hôtel
Hi, Thomas! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey
par un voyageur
Publié le 8 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, Billy! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey
par un voyageur
Publié le 8 avr. 2024 sur Expedia
This property is not a motel any more it is being renovated and has been under construction for months according to the builder on site. We received an email confirming our reservation this afternoon, yet when we arrived the sign on the door stated this is no longer a motel. Pathetic vetting by Expedia after paying our deposit. Will Expedia do any about this?
Commentaires de Gestion de l’hôtel
3 mai 2024 par Joey, Gestion de l’hôtel
Hi, Alan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey
par un voyageur
Publié le 8 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juin 2024 par Lisa, Gestion de l’hôtel
Hi, Lydia! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
par un voyageur
RIP OFF. Beware
Publié le 26 mars 2024 sur HotelsThe hotel took my reservation and my money, but after spending 7 hours driving to Heber Springs and to the OYO hotel location, the hotel was closed and nobody would answer the phone. Fortunately i was able to get a room at the hotel down the street but this could have been a huge problem if other hotels had no vacancy. OYO owes me a refund and needs to quit taking reservations on line if the hotel is no longer in existence.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Maria, Gestion de l’hôtel
Hi, Joel! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria
par un voyageur
Publié le 25 mars 2024 sur Expedia
My reservations were accepted and the place was closed and under construction when I arrived to check in.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Barbara, Gestion de l’hôtel
Hi, Robin! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
par un voyageur
Nightmare!!!
Publié le 10 mars 2024 sur HotelsI did not even stay at this property. The parking lot was littered with many broken appliances and trash. The windows on every room were taped completely up. It was a scary place. And also no hotel staff was anywhere to be found, the office was locked and the phone was busy every time I tried to call. Very frustrating experience.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Joe, Gestion de l’hôtel
Apologies for the inconvenience caused, Brittany! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joe
