Note fondée sur 737 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel canceled my reservation!
Publié le 27 sept. 2024 sur HotelsThe hotel cancelled my reservation on the day of saying they were overbooked.. I will be sharing this experience with family, friends and colleagues. Completely unacceptable.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. It is truly regrettably to hear that we were unable to honor your reservation due to being overbooked for that time period. Please accept our sincerest apologies for the inconvenience it caused. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Outdated. Unclean.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear vicki,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus - Hebron. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with our outdated and unclean location. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Randy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus - Hebron and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Front staff was nice but the room was terribly dirty. Floor had visible dust and hair near walls. Hair on the sink and in the tub. Mirror was splattered and smudged. In addition to poor housekeeping, paint splatters on sink and doors and shower fixtures were hard water crusted. Did not dare shower there.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Melissa, for taking the time to write a review of your stay at the Red Roof Inn Columbus - Hebron. I'm happy to read that you found our staff to be nice, however, please accept our apologies for the cleanliness of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
good
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Jason,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Columbus - Hebron. It's great to see you had a good stay, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Guests were noisy and when I went to go to the front desk to ask them take care of it, no one there. I use the buzzer to summon them, I even called them from the outside line. I must have waited 15-20 minutes waiting for someone. I finally left the hotel around 3:45 am because I couldn't sleep.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Thank you for leaving your honest feedback, Mark. I was saddened to read that your stay fell short due to the noise disturbance you encountered and the absence of the front desk staff is truly regrettable. We are very sorry for your experience. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Great Staff! Accommodated me easily when I asked for a first floor room. Excellent price with great amenities! Keep up the great work!
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Brian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Columbus - Hebron. It is great the hear that the accommodating staff, the excellent rates with great amenities along with other positive highlights mentioned, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Expedia
The rooms are nice and clean 😊
Commentaires de Gestion de l’hôtel
16 août 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Hey Danielle,Red Roof appreciate you taking the time out of your busy day to complete our guest survey regarding your recent stay at the Red Roof Inn Columbus - Hebron. It's great to see you were pleased with our nice and clean rooms, resulting in your 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
