Note fondée sur 732 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Expedia
The rooms are nice and clean 😊
Commentaires de Gestion de l’hôtel
16 août 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Hey Danielle,Red Roof appreciate you taking the time out of your busy day to complete our guest survey regarding your recent stay at the Red Roof Inn Columbus - Hebron. It's great to see you were pleased with our nice and clean rooms, resulting in your 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 12 août 2024 sur Hotels
Nicole& Mat very pleasant & helpful at desk. Our room was nice. Would like to see better pillows & softer towels.olivia the housekeeper very pleasant and worked very hard. Kept everything very clean.
Commentaires de Gestion de l’hôtel
12 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Marianne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus - Hebron. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff Nicole, Mat and Olivia as you found them to be very pleasant, helpful and worked very hard. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We strive to provide all our guests with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Hotels
Convenient location
Commentaires de Gestion de l’hôtel
12 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Scott,Red Roof appreciate you taking the time out of your busy day to complete our guest survey regarding your recent stay at the Red Roof Inn Columbus - Hebron. It's great to see our convenient location met your expectations resulting in your 10/10 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
The hotel was fine for the short stay and being only there at night.
Hotel and area very geared towards truckers and traveling workers ( construction ect))
So not very quiet early.
General wear to hotel but clean.
Pet friendly.
Close to my car show .
Commentaires de Gestion de l’hôtel
12 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Karen,Thank you for taking the time to write a review of your stay at the RED ROOF INN COLUMBUS - HEBRON. I am happy you were pleased with our convenient location, the pet friendliness of our property and found our hotel to be fine for a short-term stay. However, you expressed that the hotel and area are geared towards truckers, so it was not very quiet in the mornings which was disappointing to hear. Please accept our sincerest apologies for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Expedia
The
Driveway is rough and dusty.
Commentaires de Gestion de l’hôtel
12 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Eric,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Columbus - Hebron.I'm sorry to hear that you weren't pleased with the appearance of our parking lot. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
It was an ok place smelled horrible and it was not that clean and also it was in the middle of nowhere
Commentaires de Gestion de l’hôtel
12 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Manuel. The staff and I at the RED ROOF INN COLUMBUS - HEBRON were disappointed to see your 2/5 score. You indicated that the foul odor and cleanliness of our hotel, and the other concern highlighted dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nonetheless it's good to hear that you found our hotel to be ok.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Zachary. The staff and I at the Red Roof Inn Columbus - Hebron were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur de Goshen
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Douglas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus - Hebron and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Jan L.,I sincerely apologize that your stay at our RED ROOF INN COLUMBUS - HEBRON didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
