Note fondée sur 47 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great condo close to downtown Helen
Publié le 11 oct. 2024 sur HomeAwayMy wife and I went to Helen for Oktoberfest. This condo is located right on the river and a short 5-10 minute walk to downtown. The condo was clean and the bed was comfortable. Definitely recommend.
par un voyageur
Publié le 19 sept. 2024 sur HomeAway
par un voyageur
Nice place…
Publié le 4 janv. 2024 sur HomeAwayWe stayed here for 4 nights. Everything was very clean. I’m 63, and would have liked to see handles in the showers and the toilets a bit taller. Otherwise, it was a nice stay.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Linda, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur de Richmond Hill , GA, USA
Nice weekend trip to Helen
Publié le 13 août 2023 sur HomeAwayThe place was relatively easy to find, plenty of room, pretty updated especially compared to other units in the complex. We did not want for anything since it’s in the middle of everything. The beds were acceptable but not incredibly comfortable nor were the pillows but we all have our preferences. The Wi-Fi was problematic which was a bummer since our cell service was also very spotty. Those things were relatively minor as far as inconvenience. The unit is on the first floor and directly under the stairs, unfortunately there was a LOT of foot traffic and noise well into the night. The back deck was nice to look out at the River and the hundreds of tubers going by. All in all, not bad but we will probably look a little further out of town if we return for a little more peace and quiet.
Commentaires de Gestion de l’hôtel
28 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Tracey, for your feedback! We are happy you enjoyed this home. we sincerely apologize for the issues you experienced during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We look forward to welcoming you back for another wonderful getaway in the future!
par un voyageur de Hayden, Alabama
Tubing trip
Publié le 27 juill. 2023 sur HomeAwayGreat stay
par un voyageur
Dirty
Publié le 5 juin 2023 sur HomeAwayThe condo first appearance looked and smelled good but then you notice the bed spread smelled of smoke,, the bathtub grout is filthy, the doors and Toilet paper holder had dust an inch deep, there were crumbs on the counter under the toaster, the dishwasher was full of dishes and water and the deck was dirty as can be! Some boards on outer deck were rotten, I would not rent there again!
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Dirty, Run Down, Ant-Infested Property
Publié le 13 avr. 2023 sur HomeAwayWe stayed 3 nights at this property and I spent a decent portion of the time cleaning. As soon as we arrived and saw the condition of the property I contacted the management company letting them know it was dirty and there were ants in the entryway, kitchen and bathrooms. They were responsive and messaged back and twice said they were sending any spray but nothing ever showed up and nothing ever happened. One of the ants but me and I ended up holding my 7 month old all night because I was afraid to but him in his portable crib overnight since it sits on the floor.
The dirt and grime on the walls and floors was unbelievable - crumbs, stains, old pet urine on the baseboards, shoes, bottle caps and food all over the walls. No cleaning products were in the house except for a vacuum and filthy mop so we went and purchased some. We would have left but I was not able to confirm I would be reimbursed.
The locks on the front door and on the sliding glass door were broken. The slider was also missing the security bar so overall it is not a secure environment.
The showers were clean and so were the appliances. And the location on the river and in the heart of town is great as everything is in walking distance but I would not recommend staying there.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Ants
Publié le 6 avr. 2023 sur HomeAwayFloors were very dirty and there were ants everywhere. We had to keep all food in the refrigerator, even the chips. Ants were also very bad in the master bedroom. The condo itself was nice and the location was excellent.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
James, we're glad that you thought our home and its location were nice but we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the cleanliness details that were missed and our local manager assured us that the home has been treated for ants. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Comfortable Stay
Publié le 24 oct. 2022 sur HomeAwayWe enjoyed the accommodations; however, the two ladies complained about how noisy the two beds are. They squeak with every move. The headboard hits the wall when you move. That interrupts the sleep.
The beds are right next to the doors, so we heard every person who stomped up and down the stairs and came in loud and drunk. The building is not sound proof to be right off the street. You can hear everything from cars to conversations in the front and the breezeway. That was horrible. We called to file a complaint around 1:30am or 2:00am.
Our parking was secured. There was nowhere to park upon return from the Falls. The is no way to report someone not staying there that needs to be towed.
The acccommodations were nice outside of there being no sound barrier and parking.
We didn’t see the Wi-Fi detail in the email, so we were attempting to use the information left on the kitchen counter which was not correct.
That is all that we have to report.
par un voyageur
Fun
Publié le 22 juill. 2022 sur HomeAwayNice view and convenient to everything
