Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Thank you so much, Robert! Your wonderful rating will make the entire Hampton Inn Helen Team thrilled to know you enjoyed your stay! We take pride in offering our guests clean, comfortable accommodations, fantastic amenities, great service, and an ideal Helen, Georgia location. Please don't hesitate to let us know if you have additional suggestions for your next visit. Thanks again for being our guest! Kaitlin Armour - General Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
It was an okay stay. Nothing to really brag about. The checking in process is a little odd. There is about 20 steps leading up to the check-in lobby area. There is also an elevator underneath the building in the parking garage which is more for Diamond Elite Members. Have to ring bell for staff members as they are in the back. Staff members ere not outgoing/friendly when checking in. Check out staff member was much better. The breakfast was good for a hotel breakfast. Didn’t have any boiled eggs while I was there. The beds were comfortable, but take your own pillow. The pillows look fluffy but go flat when you put your head on them.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Hello Vickie,Thank you kindly for taking the time to leave your thoughts and feedback on your recent visit to the Hampton Inn Helen. We appreciate all suggestions and reviews to best serve our valued guests and will certainly discuss this and find areas for improvement. Please feel welcome to contact me directly with any additional feedback. Thanks again for being our guest and we do hope to welcome you back soon. Best regards,Kaitlin Armour - General Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
The staff was fantastic. I had to have the property upgrade me as I booked a balcony room and was out in a regular room. They were more than accommodating. The cleaning staff really needs to do better. The toilet was dirty, old paper and can’t wrappers underneath the foot rest under the table. Cigarette butts all over the balcony railing. I understand the hotel is old but some upgrades need to be made. Utilities doors should be shut during the day so guests don’t have to see the dirty linens and messy rooms the staff uses. The staff literally made this stay worth it for us!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Thank you, Laverne, for being our guest and for your valuable feedback. We will certainly review and discuss your concerns and look for areas for improvement. I welcome any additional suggestions and do hope you will stay with us again.Kind regards,Kaitlin Armour - General Manager The Hampton Inn Helen
par un voyageur
Publié le 11 sept. 2024 sur Expedia
The room had mold in the bathroom. My kiddos were in the bathtub taking a bath and i saw the mold. Is nasty and unhealthy.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Hello Daisy,Thanks for bringing this to my attention. Please accept our deepest apologize for any unfavorable conditions in the room. We will look into this immediately to get fixed as soon as possible. Thank you for being our guest and leaving your feedback. Let me know if you have any additional concerns or suggestions regarding your recent stay. All the best, Kaitlin Armour - General Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Hello Dwight,We are grateful for your wonderful five-star rating. Our staff appreciates being recognized for providing comfort for all our guests. We hope to welcome you back to the Helen area soon. Thanks again for taking the time to leave your review and please let us know if you need anything or have feedback regarding your stay.Best regards, Kaitlin Armour - General Manager The Hampton Inn Helen
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Dear Kenneth,Thank you for being our guest and for sharing your rating.Ensuring our guests' comfort and satisfaction is our top priority, and we would like to know if we met your expectations. Your feedback is invaluable to us, and our team welcomes any suggestions or additional feedback anytime. We truly appreciate you being our guest and wish you the best.Sincerest regards,Kaitlin Armour - General ManagerThe Hampton Inn - Helen
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Dear Diana,Thank you for choosing to stay with us and for sharing a rating.Ensuring our guests' comfort and satisfaction is our top priority, and we are sorry to see we did not fully meet your expectations. Your feedback is invaluable to us. If you have any further comments or suggestions, please feel free to contact me directly. We truly appreciate you being our guest and certainly hope you will feel welcome to contact us at your convenience.Regards,- Kaitlin Armour - General Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
This was okay for a one night stay, but its pretfy dated, however the location was perfect and the breakfast was pretty good.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Dear Rolando,Thank you for being our guest and taking a moment to leave a review. I welcome a conversation with you if you want to add any additional feedback about your stay. I hope you will choose to stay with us again as we take great pride in providing clean, comfortable rooms with fantastic amenities in an ideal Helen location. Thank you again for being our guest. Kaitlin Armour - General Manager The Hampton Inn Helen
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Dear Antonio,Thank you for taking the time to share your feedback with us. We genuinely appreciate all reviews and ratings, as they help us continually improve the experience for our valued guests.I want to extend my sincerest apologies that your recent stay did not meet the high standards we strive to uphold. Your experience is not reflective of the service we aim to provide, and I will be addressing your concerns directly with our team.Please don't hesitate to reach out to me personally if you have any further feedback or suggestions. We are committed to making things right and hope to have the opportunity to welcome you back for a much-improved experience.Thank you once again for choosing to stay with us.Sincerely,Kaitlin ArmourGeneral Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
Fantastic location
Commentaires de Gestion de l’hôtel
30 août 2024 par Kaitlin - General Manager, Gestion de l’hôtel
Dear Sebastian,Please accept our utmost gratitude for taking the time to leave The Hampton Inn Helen a perfect five-star rating. Our team is committed to providing our guests with friendly service, clean comfortable rooms, and outstanding amenities. It is wonderful to be recognized and we appreciate you being our valued guest. I welcome any feedback or suggestions for your next visit. Best wishes,Kaitlin Armour - General Manager
