Avis Helendorf River Inn, Suites & Conference Center

Thank you so much for the review. Jagger is a great employee, thank you for the praise I will surely share it with him. You are correct. We have the doors designed so that only one opens. I have reported the cloudiness to our housekeepers to see if that can be rectified. Did you report the doors not opening? Our staff would have come right over to fix that issue. Many of our guest love to sit on the balconies and watch the tubers float down the Chattahoochee River. We are located in the center of the city so it is quite a bit different than being on the side of a mountain with a stream. The patio common area is open to all of our guests. As long as you are not interfering with the view of the guests who have paid for those premium location rooms. You are very correct about our policies. We have made them as clear as possible so there is no way to misunderstand them. We look forward to your next visit.

Thank you for your review.

Thank you so much for the review.

Thank you so much for the review.

Thank you so much for the review!

Thank you so much for the review!

Dear Anonymous, Thank you for leaving us a review regarding your stay. I'm happy to hear the staff was able to upgrade you. Those rooms have different curtains and a lot of guests do not see the proper way to slide them open. I see that once maintenance was made aware of the issues they were able to come up right away. Our beds have a pillow topper on them and they are still fairly new. Some people like the pillows and some don't. I think pillows are like shower water temperature, everyone has their pick of comfort. We did have a large reunion during your stay. These guests have been staying with us for over 20 years. They get together once a year to allow the families to visit and the children to visit. Although some of the families still come even though their children have passed on due to health issues. This is a special trip for everyone involved. Many of the guests staying with us had special needs children. The group booked every Patio room we have. Guests are allowed to smoke anywhere on property that is not restricted such as the lobby, elevator or inside the nonsmoking rooms. We do provide an ashtray on all riverfront balconies to redirect guests to smoke outside on their balcony and not in the nonsmoking rooms. I do not believe this is misleading due to the guest registration form you signed at check in states "NO SMOKING ALLOWED: Smoking in a non-smoking room will result in a 250.00 per night cleaning fee that will be added to your bill. [** Smoking is permitted only in designated smoking guest rooms, or on riverfront balconies as long as it does not intrude on nearby guests or billows back into guestrooms. Guests are responsible for any damages or repairs due to smoking in the guest room.**]". All guests are required to initial this line. If we know that guests smoking is bothersome, we will ask guests to relocate. As soon as we were notified of the music, we did speak to the group and ask them to lower the volume, they did comply. At 11pm they were told to turn the music off. I'm sorry to hear your husband got a migraine. We were happy to refund you so you could find a more suitable hotel. Typically, in order to adjust your reservation you would need to do it 7 days prior to the date of arrival. Not all hotels are willing to modify an in house guest reservation. The hotel gauges noise and will intervene when needed. However, Helen is a busy place in the Summer and many people are wrapping up their Summer vacation before school starts so it was a festive weekend. The whole town gets more crowded and noisy this time of the year. Regarding the front desk, the staff went above and beyond to assist you and your husband. They offered to call the EMT to have your husband checked. The staff offered to pick up food should you choose to order something that doesn't offer delivery. When you requested dishes, the staff brought it right over, as well as when you requested towels. Each one of the staff you spoke to, provided immediate customer

Thank you so much for the review. We have been in business for 52 years, so we are an older property. I do apologize for any issues you encountered. It is unfortunate that some guests bring their pet and do not clean up after their pet. If we had known of this we, would have taken care of it promptly. I would have also instructed the guest in the pet room to clean up after their pet, (our pet rooms are not available on the 3rd party websites). I reviewed your reservation, I did not see any issues brought to the staff's attention during your stay. I did double check our maintenance and housekeeping reports and didn't find anything documented or reported from your room. When staff has been made aware of any issues a guest comes across, they will take care of immediately. Allowing us to rectify any problems while a guest is still on property, helps to ensure you and other guests have a more pleasurable stay. The two ladies that were here when you checked in would have gone out of their way to handle any concerns you had. I'm glad you were able to stay the 4 days you booked, as well as getting checked in early. I'm surprised you were able to get an early check in as busy as we were. If you should care to discuss this further, please give me a call at 706-878-2271.

Thank you so much for the review. If you make it back this way, we'd love to have you stay again.

Thank you for your review. We appreciate your willingness to share your concerns. You are correct, the room you book does not have elevator access. As stated on the 3rd party website the Basic Room description reads-Basic Room, 2 Queen Beds (No pets, Not Riverfront, Stairs Access Only)* -No View-No ground floor*. This information was also included in the confirmation email. None of our Basic Rooms have elevator access, this is why we have stairs only listed in the description. If we had known stairs were an issue, we could have moved you to a lower floor. I do see the staff upgraded you to a King bed, I am glad we were able to do that. Should you have any other concerns, please call me directly at the hotel.