Note fondée sur 497 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,2 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juin 2024 sur Expedia
Dirty
Commentaires de Gestion de l’hôtel
23 juin 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Shelley, Thank you for taking the time to tell us about your experience at the RED ROOF INN HELEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Jordan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Amanda,I sincerely apologize that your stay at our RED ROOF INN HELEN didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 juin 2024
Friendly staff
par un voyageur
Meh
Publié le 5 juin 2024 sur HotelsWe checked in for a couples trip. The floors were dirty, towels had stains on them, sheets didn’t fit the bed, vending machines were empty.
Commentaires de Gestion de l’hôtel
6 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Tim,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HELEN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the floors, the towels and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, it's so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Nivaldo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Enjoyed but.
Publié le 1 juin 2024 sur HotelsThis was out 3rd stay here and would stay again, the only reason for 4 stars and not 5 was people above us continued making noice throughout the night, like jumping, running, moving furniture etc. When I mentioned it to the desk person she mentioned she knew of whom I spoke and only said that they were leaving the next morning but never offered to ask them stop whatever they were doing. Other than that it was great.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN HELEN. I do apologize for the noise disturbances caused that hindered your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Jessica, We at the RED ROOF INN HELEN are thrilled to have earned your perfect scoring of 10/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Poor hotel
Publié le 28 mai 2024 sur HotelsRoom was supposed to be non smoking but people were smoking in the walkway with room doors open. Room was sprayed with air freshener which didn’t help, mattress are worn out. Found mosquitos and flies in the room. Nobody at front desk in morning. Will not stay here again.
Commentaires de Gestion de l’hôtel
31 mai 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Virjee, Thank you for leaving your feedback after your experience at RED ROOF INN HELEN. Regarding the smell of cigarettes in the room and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 mai 2024 sur Expedia
Wonderful stay great location
Commentaires de Gestion de l’hôtel
28 mai 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Jessika, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN HELEN regarding the great location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
