Note fondée sur 538 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,2 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Nicholas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur de Winchester
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Samuel, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Helen. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Gary, We at the RED ROOF INN HELEN are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Jill, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Absolutely wonderful staff. Room was clean, no smell, linen fresh. Highly recommend.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Allan,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Helen. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our wonderful staff, the fresh linens and the cleanliness of the room. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur de Caguas
Publié le 29 sept. 2024 sur Expedia
El personal bien amable y atento.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Ivelisse,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Helen. It's great to see you enjoyed your stay, our staff was very friendly and attentive, prompting your 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Enjoyed my stay. Staff was nice
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Karen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Helen. It's great to see you enjoyed your stay and our staff was nice, resulting in a 4/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Thomas,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HELEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Bed was worn out and noisy, toilet leaks on the tub side, door doesn't seal, you can see daylight all around it.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Kevin, for taking the time to write a review of your stay at the Red Roof Inn Helen. Please accept our apologies for the issues you had with the assigned room. Regarding the toilet I've shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Room had dead bugs in corner, bed was not very comfortable and old, shower had no water pressure
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Michael, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Helen. I was saddened to read that your stay fell short of your expectations due to comfort of the amenities not being to your liking and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist
