We had stayed another hotel in Helsinki before Scandic Grand Central, which is Origjnal Sokos Hotel Vaakuna Helsinki. We found that Origjnal Sokos Hotel Vaakuna Helsinkiwas much better, the service and the property itself are much better. When we checked in to Scandic Grand Central, we found that the room has high pitching noise, and we tried to call reception a few times and no one pick up, after around 5 times, someone pick up the phone and asked us to call back or come to reception later, cos they are so many people checking on. So we waited until late afternoon, we went down to reception and complained about the pitching noise, we’re even shown the video with the noise, the man don’t know what to do and asked another lady, but she was busy with other customer and kind of ignored it. So the man came up to our room and checked it, he can hear the noise and at the end he pressed the button on the air conditioning screen, the noise is gone. Because of this, he doesn’t want to change the room for us for all the hassle. But the noise came back another 2 days mornings which was so annoying! The price I paid was more than Origjnal Sokos Hotel Vaakuna Helsinki, if I would choose again, I won’t stay in this hotel!