Note fondée sur 234 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Walnut Creek
Publié le 25 août 2024 sur Expedia
Great stay. We enjoyed the room, the pool, and the view
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you!
par un voyageur
Beautiful Resort
Publié le 14 août 2024 sur HotelsMy wife and I were heading south and in order to miss Hurricane Debby we decided to hunker down for a night and found this charming resort on line. Secluded, family oriented, hiking nearby and an excellent rstaurant on site. we will return for a longer stay!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 14 août 2024 sur Hotels
Terrible WiFi, terrible room and terrible service. No one refill the shampoo, conditioner or body wash for us.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I apologize for the inconveniences you experienced during your stay. Unfortunately, several summer storms caused significant lightning strikes, resulting in internet outages across the entire area. We also had to replace three nodes, which temporarily affected our service. I'm pleased to inform you that these issues have been fully resolved, and our internet is now testing at over 500 megabits, ensuring a much-improved experience.Regarding the shampoo, conditioner, and body wash, I'm genuinely sorry to hear that they were not refilled during your stay. We've implemented new procedures to address this, and our team is available 24/7 to assist with any needs. We take your comments seriously and will continue working to ensure all our guests have a more positive experience in the future.Thank you again for your feedback.
par un voyageur
Publié le 12 août 2024 sur Expedia
Great property. Very very quiet. Felt very safe.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you!
par un voyageur de Canaan
Publié le 11 août 2024 sur Expedia
We had a great stay at SKYLARANNA Resort & Spa. Our room was very large and quiet. We enjoyed an amazing dinner at the on site restaurant, Elevations Chophouse, while seated outdoors on the patio overlooking the Blue Ridge Mountains. All of the staff members that we talked with were friendly and welcoming. Thanks so much!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you so much for your glowing review! We're thrilled to hear that you had a great stay at SKYLARANNA Resort & Spa. It's wonderful that you enjoyed your spacious and quiet room, as well as your dining experience at Elevations Chophouse. The patio views of the Blue Ridge Mountains truly make for a memorable meal, and we're glad you were able to experience that. We're also delighted to know that our staff made you feel welcome and well taken care of.We hope to have the pleasure of welcoming you back soon for another fantastic stay!
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 7 août 2024 sur Expedia
We went to our assigned room and used our code to open the door to a shocked couple who were unpacking. Since no staff is on site, we called and located our new room. Later, while my husband was resting after surgery, someone entered a code & opened our door. The lock had previously been broken off the hinges and a new cheap lock had been added. We felt very unsafe. We reached out to management 3 days ago with NO response.
Commentaires de Gestion de l’hôtel
10 août 2024 par Kevin, Gestion de l’hôtel
Thank you for sharing your experience with us. We sincerely apologize for the distress you encountered during your stay. It's unfortunate that we were unaware of your situation until now, as we did not receive a call from you. Please know that while we do not have a traditional front desk, our team is on-site 24/7 and available to answer the phone immediately at any time.It's possible that there may have been some confusion with the contact number, or perhaps the call was directed to Expedia instead of our direct line. We understand how unsettling it must have been for someone to enter your room, and we take your safety concerns very seriously. Our locks are designed to be secure, and the only explanation we can think of for the first incident is that the previous guests may not have fully closed their door.Regarding the condition of the door knob, without knowing which room you were in, it's challenging for us to address this specific issue. However, please rest assured that any problems with locks or door security are addressed immediately upon notification.Again, we are truly sorry for the inconvenience and stress this caused you.
par un voyageur
Publié le 5 août 2024 sur Expedia
Beauty setting, clean lodging pool was nice, booked a massage at the spa and it was great Only wish was that the restaurant/bar was open on Sunday and Monday
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you for your wonderful review! We're delighted that you enjoyed the beautiful setting, clean lodging, and our refreshing pool. It's also great to hear that you had a fantastic experience at the spa with your massage.We appreciate your feedback about the restaurant and bar hours. We're always looking for ways to enhance our guests' experiences, and your suggestion is noted. We hope to have the opportunity to welcome you back soon, perhaps when the restaurant and bar are open, so you can fully enjoy everything we have to offer.Thank you again for your kind words!
par un voyageur
Publié le 5 août 2024 sur Expedia
Our room was in a basement next to laundry. The rooms were severely outdated and did not reflect what was advertised. We had 3 nights reserved and left the morning of our first night due to the poor condition of the rooms
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kevin, Gestion de l’hôtel
Thank you for sharing your thoughts with us. We understand your concerns and appreciate the opportunity to clarify a few points. Like many hotels, we offer a range of accommodations, from high-end mountain view suites to more economical options. It appears that you selected one of our economy rooms, not a mountain view suite. Even our economy rooms are well-appointed and accurately advertised to reflect what guests can expect.When you book with us, you actually choose the exact room you want, as each of our rooms is unique and listed with its own set of photos and descriptions. We're sorry if there was any confusion and you may have mixed up pictures from one room to another.We regret that you left early and didn’t have the opportunity to explore more of what we offer. We hope you'll consider giving us another chance in the future.
