Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,2 Service et personnel
5,0 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juin 2024 sur Expedia
Great. Helped us get a terrific whale watching trip.
par un voyageur
Publié le 10 déc. 2023 sur Expedia
The property is lovely and welcoming. It’s unfortunate that the Duty Manager is rude and bitter. She ruined the experience by kicking us out of the property at 11:40 saying that we cannot leave our car because the property closes when she takes her lunch break. We were told that she was new. Well, she clearly should not be working in the hospitality industry. We didn’t even spend 24h on the property although we booked the Honey Moon suite. The other staff members were amazing, especially Edna who felt bad for us and apologized as we were kicked out.
Commentaires de Gestion de l’hôtel
10 déc. 2023 par the duty manager, Gestion de l’hôtel
Dear Guests, regarding your stay I apologise if your experience was anything else than me endeavoring to be most helpful from the moment I proceeded with your check-in. We always strive to be helpful and considerate in any and every regard. After your night's stay, on the morning of your departure, you enquired after a late check-out. Even though your room was pre-booked we graciously allowed an extra quarter of an hour. I would just like to mention that we have these standard check-in and check-out times in place to ensure and allow adequate time for cleaning of the rooms before new guests arrive.Upon check-out, we offered, for ease of use and accessibility, on-street allocated reserved parking when you mentioned concern for belongings/contents inside the vehicle. We then extended an extra 2 hours on-site, even though we had to move the vehicle, upon which you declined the offer. I apologise if I didn't in any way explain the logistics, rules and or extensions to you more adequately and will strive to improve thereupon. I thank you for your stay. Regretfully and yours kindly.
par un voyageur
Publié le 1 nov. 2023 sur Expedia
We stopped here as part of our honeymoon and had a wonderful stay. The property is gorgeous and looks onto the sea. Our room was very large with gorgeous views out from the balcony. Natasha the host was so helpful before and during our stay. She booked some local restaurants for us and sorted a taxi to collect us from Cape Town. Would highly recommend this property for a relaxing stay in the area.
par un voyageur
Fantastic stay
Publié le 28 avr. 2023 sur HotelsFantastic cottage and location, 5 minute stroll to centre of town with great restaurants and shopping. Had a lovely large room/bathroom and balcony overlooking the coast with far reaching views across the bay. Had great recommendations from host for things to do and local eateries - she was happy to make the bookings and made us very welcome.
par un voyageur
Publié le 27 mars 2023 sur Hotels
par un voyageur
Publié le 17 déc. 2022 sur Expedia
Beautiful room with great view of the sea, and the location meant it was easily walkable to a variety of good restaurants. Friendly staff too.