Note fondée sur 767 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Travis,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES HERMITAGE and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Hotel is good for a good night sleep also great when traveling with your pet
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Hermitage. It's great to see that the pet accommodation and the hotel being a good place for a good night's sleep, resulting in a 10/10 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Don't even think about this place!
Publié le 2 sept. 2024 sur HotelsI am trying to think of something positive to say, but all I can come up with was the price was low.
Now for the bad parts:
No shower curtain (which I didn't notice until I was getting ready to shower at 4:30 a.m.)
Dingy towels (one of which had a huge chunk ripped out of it)
No ice machine
A/C that we put on full blast the entire night and still barely got cool
Pretty sure there were bed bugs that came through the holes in the sheets. I had about 10 bites on me the next day.
There is a smell in that place I couldn't determine.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES HERMITAGE. It was great to read that you were pleased with the affordability. However, I was saddened to read that your stay fell short of your expectations due to the odor within your room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Hotels
Property is in very bad condition…anyone can get into building without keys. Feel very unsafe…dirty towels, dirty sheets, bed bugs…..
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hermitage, Kashyap. It was displeasing to read that your experience did not meet your expectations. You stated that the listed pests and the dirty towels hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Expedia
Room was disgusting. Had black mold in my hotel room and a hole in the shower.
Commentaires de Gestion de l’hôtel
30 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hermitage, Cody. It saddened us to read that your experience did not meet your expectations. You stated that the discoloration in the hotel and the hole in the shower hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Best pet friendly
Publié le 24 août 2024 sur HotelsThe desk clerk was friendly and helpful
Commentaires de Gestion de l’hôtel
27 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear James,Thank you for telling us about your recent visit at RED ROOF INN & SUITES HERMITAGE. I was delighted to read that our helpful and friendly staff met your needs. At Red Roof, our primary aim is to provide our guest with an exceptional visit, so I was happy we were able to achieve that with your visit.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Great Place
Publié le 16 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
18 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Samuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HERMITAGE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
The sheets on the beds had stains on them The bathroom wasn’t clean. We had to leave and find another hotel to stay in for the night. We checked out about 20 minutes after we got there
Commentaires de Gestion de l’hôtel
18 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HERMITAGE. I am sorry to see that the bed sheets were stained, and that the bathroom was unclean. This is not an experience that our guests usually have with us, but we appreciate you making us aware.I hope you will give us the opportunity to improve your impression of our Red Roof Inn the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi King,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn & Suites Hermitage. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
Room was very sub par. Location was convenient for me. Hotel appeared to be undergoing renovations. Rural area was indicative of limited patronage. Staff was friendly. Main complaint was no ice.
Commentaires de Gestion de l’hôtel
13 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hermitage. I am glad to read that you were pleased with the convenience of our location and the friendliness of our staff. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding there being no ice. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
