Note fondée sur 781 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 déc. 2024
Terrible - we already cancelled return visit. Website says breakfast included - the lady at the desk said that’s no longer the case. Room dirty and in disrepair. No in roomcoffee. No towels or enough toilet paper. The pictures on website are not even close to the room. We already canceled reservation for return trip and found a different place.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
.Arrived and was told they were overbooked and could not give me a room even though i had a reservation for two days. Needless to say I will never book with red roof again
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Carmen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Hermitage. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the situation you described regarding your reservation. Please accept our sincerest apologies for the impact these issues had on your stay.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we wish you all the best.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Room not fully cleaned from previous guest. Hairs in sink, smelly unfolded blanket on shelf, room lock broken, musty smell throughout.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Glenn,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HERMITAGE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for lack of cleanliness, the unpleasant odor and the broken lock which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Expedia
When we arrived, room that we reserved was not available as the people who were there continued to stay. Was reassigned to another room and it was smelly, bedspreads were wrinkled so bad it was not flat. The room was full of holes in the walls, one bed had half the headboard ripped off and scew sharp ends were sticking out.The bathroom had the shower curtain rod that had huge holes where it had been ripped down. Dirty town from previous occupant was still there. Tub was filthy and had marks where at some point been painted over. The door frame had been smashed in and locks just moved down. Holes with just plaster in shapes of fists.when partner went down to ask for another room there was no one available at the desk. He is handicapped and their was no elevator available.. total nightmare!!!
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Pamela, Thank you for taking the time to share your feedback regarding your recent stay with us at the Red Roof Inn & Suites Hermitage. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Worst hotel ever
Publié le 7 oct. 2024 sur HotelsArrived around 6pm no one was there waited about a hour then they showed up with alcohol and checked us in went to dinner came back to relax there was no remote for the tv told at the desk they didn’t have one shower curtain would not stay closed because the curtain rod was falling off the wall. The dead bolt lock was broken so couldn’t lock the door. Will never stay there again
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Ronald,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Hermitage. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with broken deadbolt, curtain rod was falling of the wall, no remote for the tv and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Nightmare
Publié le 6 oct. 2024 sur HotelsWhen arriving to the Red Roof Inn in Hermitage PA, there was no one at the desk, and a sign stating no vacancy and to contact the booking site. I called the number at the desk and when the women answer finally she literally said what? I proceed to clarify how can you give a room away that was booked? She rudely said that’s how it goes and hung up. Then when I did get in touch with the booking site due to having to find a new hotel and then waking up to my bank account being overdrawn as Red Roof Inn charged me. Terrible experience all around.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Amanda,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HERMITAGE. It is truly regrettable to hear about the distasteful encounter you had with the front desk agent regarding your reservation. Unfortunately, the property had expected room closures and was over booked hence why they were unable to honor your reservation. Please accept our sincerest apologies for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Absolutely disgusting, unclean, and revolting
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Lucas,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HERMITAGE. I am sorry that your experience did not meet your expectations prompting your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
par un voyageur
Stay far away from this hole.
Publié le 15 sept. 2024 sur HotelsBy far the filthiest hotel. Bedding was not changed. Bedding covered in hair. AC filter filthy. Shower drain clogged. Shower lining cracked and moldy. Television not working. Asked for new linens then a new room and staff disappeared. Left after waiting an hour. No refund offered. No receipt given.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Hermitage. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Expedia
The building reeked of stale cigarette smoke. We opened the window on the 2nd floor to let fresh air in. Neither the phone or television worked . Both microwave and small fridge were filthy and rusty. The bottom of the shower curtain was full of black mold. It was late and we had been driving all day otherwise we would have left to find another place.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear David, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HERMITAGE. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home, so I was disappointed to see that your stay became less than ideal due to the stale smell of smoke, the mold on the shower curtain and the unclean microwave and mini fridge. We value your business and would like to assure you that this is not a reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
