Note fondée sur 954 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Bonne service, la chambre pour six est spacieuse et propre mais je ne recommande pas cette option car le canapé-lit est horrible, le matelas est plus fin qu'une couette et les ressorts sont sortis.
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Michael, Gestion de l’hôtel
Thank you for taking the time to give us your feed back about your stay. We are sorry and offer our apologies about your unsatisfactory stay. We take great pride in delivering a quality product and superior service. Your stay does not seem to be what most of our guest experienced. We will share your review with the rest of our team, so that we can continue to improve.
par un voyageur
Spacieux et propre à bon prix.
Publié le 6 août 2019 sur HotelsTrès beau site. Grande chambres, lit très confortable et le tout, avec une propreté irréprochable. Nous sommes une famille de 2 adultes et 4 enfants et nous y retournerions tous avec plaisir.
par un voyageur
Publié le 2 août 2019 sur Expedia
Hôtel récent et propre. Chambre avec beaux volumes. Nous avions 2 chambres avec salles de bains et salon cuisine au milieu. Parfait en famille. Petit déjeuner copieux , piscine extérieure.
par un voyageur
Publié le 24 août 2024 sur Expedia
Awful smells. Had to purchase air freshener. Bathroom very small. Furniture worn out and smelled bad.
Commentaires de Gestion de l’hôtel
24 août 2024 par Mary, Gestion de l’hôtel
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
par un voyageur
Publié le 11 août 2024 sur Expedia
Breakfast was not as advertised on the website. Mixing short term guests with extended stay guests. Room maintenance was not great. Shower door was missing a roller and did not close properly. No street signage making it difficult to find.
Commentaires de Gestion de l’hôtel
11 août 2024 par Mary, Gestion de l’hôtel
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. We will be further discussing with our management team to address your comments, so that similar situations do not occur.
par un voyageur
Publié le 11 août 2024 sur Expedia
It's a quite place
Commentaires de Gestion de l’hôtel
11 août 2024 par Michael, Gestion de l’hôtel
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
par un voyageur
Publié le 9 août 2024 sur Expedia
A great location
Commentaires de Gestion de l’hôtel
9 août 2024 par Ricardo Z, Gestion de l’hôtel
Thank you for staying at Sonesta ES Suites Dulles and for taking the time to write us a survey. When a guest takes the time to write, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire. We look forward to welcoming you back in the near future.Ricardo ZanistanaviciusFront Office Supervisor
par un voyageur
Terrible experience
Publié le 4 août 2024 sur HotelsAbsolutely terrible experience. Everything was dinged, dented, dirty or broken. One bathroom toilet was overflowing even before we got to the room and proceeded to continue flooding until we played with the handle, but then had to clean up the water with the room towels. Black mold around the vents, no linens for the pull out couch. The hotel never got quiet, not once all night. Awful, just awful.
Commentaires de Gestion de l’hôtel
5 août 2024 par Michael, Gestion de l’hôtel
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely,
par un voyageur de Trondheim
Publié le 1 août 2024 sur Expedia
Helt ok. Utdatert men rent. Gode senger
Commentaires de Gestion de l’hôtel
3 août 2024 par Michael, Gestion de l’hôtel
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
GREAT AFFORDABLE PROPERTY, ESPECIALLY FOR FAMILIES WITH CHILDREN. OFFERS FREE BREAKFAST AND FREE AIRPORT SHUTLLE.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Michael, Gestion de l’hôtel
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.
