Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Comfirtable and quiet
Publié le 30 août 2024 sur HotelsComfortable but a bit dated decor.
Long drive up to hotel with numerius potholes which dosnt give a goid imoression.
But overall comfortable and quiet.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par ., Gestion de l’hôtel
Dear Robert,Thank you ever so much for taking the time to share your feedback. We're delighted to hear that you found your stay comfortable and quiet. Your comments about the decor and the road leading to our hotel are incredibly valuable to us. We appreciate your patience with these aspects and will certainly look into addressing them. Your input helps us improve our guests' experiences. We're grateful for your overall positive assessment and hope to welcome you back for an even more enjoyable stay in the future.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par ., Gestion de l’hôtel
Dear Weston,Thank you for choosing to stay at Slaley Hall and providing us with five stars.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
The staff were outstanding. They went out of their way to make our stay pleasant. From the reception staff, management, restaurant and cleaning stuff, all of them worked very hard and were very compassionate and professional when my father took ill during our stay.
We can’t thank them enough.
The hotel and surroundings are beautiful.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par ., Gestion de l’hôtel
Dear Diane,Thank you so much for your heartfelt feedback! We're truly touched by your kind words about our staff and their efforts during your stay, especially when your father wasn't feeling well. It means the world to us that our team was able to provide comfort and support during a challenging time.We're delighted to hear that you found our hotel and its surroundings beautiful. Your appreciation for every aspect of our service, from reception to management, restaurant, and housekeeping, is incredibly rewarding.Your gratitude inspires us to continue delivering exceptional experiences for all our guests. We're honored to have been a part of your stay and hope to welcome you back in the future under happier circumstances. Please don't hesitate to reach out if there's anything else we can do for you.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
We were disappointed at the condition of the room, a bit run down and needs some tlc. The staff were very good though.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par ., Gestion de l’hôtel
Dear Eleanor,Thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty about the room condition, and we're taking your comments to heart. It's crucial for us to know where we can improve, and your input will help us address these concerns promptly.We're delighted to hear that our staff provided excellent service during your stay. Their dedication to ensuring guest satisfaction is something we take great pride in, and we're glad this positively impacted your experience.Your feedback is invaluable in helping us enhance our offerings. We're grateful for your patience and understanding, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we'll be making based on your input. Thank you again for choosing our hotel and for your constructive feedback.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Nice room, good food, spa pool.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par ., Gestion de l’hôtel
Dear Heather,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's great to know that you found the room to your liking, appreciated our delicious food, and had a pleasant experience at the spa pool. Your positive comments mean a lot to us and motivate our team to continue providing excellent service. We truly value your support and hope to welcome you back again soon for another delightful experience.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Expedia
Staff were good. Dining area slow, but not the waiting staff’s fault. Manager really didn’t seem to care and didn’t respond when asked if we were going to have to wait as long the next night for our food. Food choices poor and under average in standard
Commentaires de Gestion de l’hôtel
27 août 2024 par ., Gestion de l’hôtel
Dear Mr R,Thank you for taking the time to share your feedback about your dining experience. We truly appreciate your honesty and the opportunity to improve our service.We're glad to hear that you found our waiting staff to be good, and we're sorry to hear about the slow service in the dining area. We understand how frustrating this can be, especially when you're looking forward to a nice meal.We sincerely apologise for the manager's lack of responsiveness to your concerns about wait times. This is not the level of customer care we strive to provide, and we'll address this internally to ensure better communication in the future.We're disappointed to hear that you found our food choices limited and below average. Your feedback is valuable, and we'll use it to review and improve our menu offerings.Again, thank you for bringing these issues to our attention. We're committed to enhancing our guests' experiences, and your input helps us do that. We hope you'll give us another chance in the future to provide you with a dining experience that meets your expectations.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par ., Gestion de l’hôtel
Dear Christine,Thank you for choosing to stay at Slaley Hall, we are delighted you have given us five stars.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
Stayed previous this time on my own and felt safe staff all excellent
Commentaires de Gestion de l’hôtel
27 août 2024 par ., Gestion de l’hôtel
Dear Pamela,We're so glad to hear you felt safe and comfortable during your stay with us. Your well-being is our top priority, especially when you're traveling alone. Our staff truly appreciates your kind words, and we're touched that their efforts made such a positive impact on your experience. We understand that solo travel can sometimes be daunting, so it means a lot to us that we could provide you with a sense of security and excellent service. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here for you and look forward to welcoming you back soon.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
