Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Hotels
Room was a little tired but the best pillows and duvet we’ve had in a long time!
Commentaires de Gestion de l’hôtel
4 août 2024 par ., Gestion de l’hôtel
Dear Susan,Thank you for your lovely feedback! We're absolutely delighted to hear that you had such a comfortable sleep with our pillows and duvet. It's brilliant to know they stood out as the best you've experienced in a while. We truly appreciate your understanding regarding the room's condition and are grateful for your positive focus on the bedding. Your comments are incredibly valuable to us, and we'll certainly use them to continue improving our guests' experiences. We hope to welcome you back soon for another restful stay!Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par ., Gestion de l’hôtel
Dear John,Thank you for choosing to stay at Slaley Hall, we are delighted to see you have given us five stars.Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The property and service staff were great. Massively overflowing garbage cans in the parking area had birds scattering stuff everywhere.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Steve Whittaker, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you appreciated our property and found our service staff to be great.However, we apologize for the inconvenience caused by the overflowing garbage cans in the parking area. This is not the standard we strive to maintain, and we appreciate you bringing this to our attention. We will address this issue with our maintenance team to ensure it is promptly resolved and such occurrences are prevented in the future.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better experience.Warm regards,
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Excellent hotel with good facilities and all within a reasonable travelling distance from home.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Steve Whittaker, Gestion de l’hôtel
Thank you for your wonderful review!We're thrilled to hear that you found our hotel excellent and enjoyed our facilities. It's also great to know that our location is conveniently close to your home.Your kind words are much appreciated and will be shared with our team. We strive to provide a comfortable and enjoyable experience for all our guests, and feedback like yours encourages us to keep up the good work.We look forward to welcoming you back soon!Kind regards,
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Steve Whittaker, Gestion de l’hôtel
Thank you for your wonderful review!We're thrilled to hear that you found our hotel excellent and enjoyed our facilities.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Lovely place to stay
Reasonable swimming facility and spa
Needs updating in some areas
And definitely better maintenance
Things needed repair and nothing was done
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Steve Whittaker, Gestion de l’hôtel
Thank you for your feedback. We’re pleased to hear that you found our place lovely and enjoyed our swimming facility and spa.We apologize for any inconvenience caused by areas needing updates and maintenance issues that were not addressed during your stay. Your comments are important to us, and we will prioritize improvements and better upkeep of our facilities.We appreciate your input and hope to welcome you back soon for an even better experience.Warm regards,
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Property was a bit difficult to locate but, once located, it was very nice. Particularly enjoyed the pool area after a day of driving.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Steve Whittaker, Gestion de l’hôtel
Thank you for your feedback. We’re glad to hear that you enjoyed your stay and found our property very nice, especially the pool area after a long day of driving.We apologize for any difficulty you had in locating us. We appreciate your feedback and will look into ways to improve our directions and signage for future guests.We hope to welcome you back soon for another relaxing stay.Warm regards,
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Fantastic! Such a lovely place with great facilities and superb service.
Commentaires de Gestion de l’hôtel
13 août 2024 par ., Gestion de l’hôtel
Dear Majd,Thank you ever so much for your delightful feedback! We're absolutely thrilled that you had such a wonderful experience with us. It's heartening to hear that you found our facilities fantastic and our service superb. We take great pride in providing a lovely atmosphere for our guests, and your kind words truly make our efforts worthwhile. We're genuinely grateful for your appreciation and hope to have the pleasure of welcoming you back soon. Your satisfaction is our greatest reward!Kind regards,Chris SwiftGuest Experience Manager
par un voyageur
Some good some very disappointing
Publié le 23 juill. 2024 sur HotelsOverall things were good staff &room however on our first night in the main restaurant we ordered food at 8.15pm we asked for bread with garlic butter informed they didn’t have any garlic butter but offered alternative however nothing arrived till 9.30 at our table even guest sitting next to us couldn’t believe how long we had waited during that time no one came and offered any explanation why and when the food did arrive it was disappointing it was only warm and portion very small compared to what we had seen other customers had we did get complimentary drink each we then ordered coffee at the end meal it took 15/20mins before it arrived and again not very hot our next night meal at the claret jug we again were given table no one came to take order for drinks or food I went to the bar they took order for drinks and then 10/15 mins when someone came and took our order and it was ok we ordered coffee and got that pretty much strait away. We have stayed at the hotel a few times before and haven’t had these problems however we think the menue options have decreased overall the stay was ok at check out we weren’t asked how our stay had been so thought would add this
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Steve Whittaker, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found the staff and room to be good. However, we are truly sorry to learn about the issues you experienced with the restaurant service.We apologize for the long wait time and the lack of communication regarding your food order, as well as the disappointment with the quality and portion size of the meal. This is certainly not the level of service we aim to provide. Your feedback about the coffee and the experience at the Claret Jug is also concerning, and we will address these issues with our restaurant team to ensure improvements are made.We regret that we did not have the opportunity to inquire about your experience at check-out. Your comments are important to us, and we will use them to enhance our service and menu options.Thank you for bringing these matters to our attention. We value your continued patronage and hope to have the chance to restore your confidence in our hotel on a future visit.
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Steve Whittaker, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that you had a great stay with us.We look forward to welcoming you back for another wonderful experience.Warm regards,
