Note fondée sur 234 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2024 sur Expedia
No one in office for check in.Holes in carpet, sheets stained,one towel and one washcloth for 2 people,no way to regulate heat and air.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Tammy, Gestion de l’hôtel
Thank you for yoiur rating Judith. We appreciate your business. Take care.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
We arrived to start our stay and no one opened the door to welcome us and we had to go somewhere else.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Tammy, Gestion de l’hôtel
Dear Victor, We're sorry to hear that you had difficulty booking a room at our Motel. We take our guests' satisfaction very seriously, and we apologize for the confusion and unhelpful staff you experienced. We will review our booking process and staff training to ensure that this doesn't happen again.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Tammy, Gestion de l’hôtel
Thank you for your review, We value you as a customer and appreciate your business. Take care.
par un voyageur de Shoreline
Publié le 3 sept. 2024 sur Expedia
They did not have any reservation under my name. No room available. I left at 10 pm to find other place.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Tammy, Gestion de l’hôtel
Sorry about your experience with us. unfortunately this sometimes happens.Thank you for your rating,we appreciate your business.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Tammy, Gestion de l’hôtel
Thank you for your rating Michael,we appreciate your business.
par un voyageur
Publié le 31 août 2024 sur Expedia
A lot of bed bugs. Woke up covered in bites.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Tammy, Gestion de l’hôtel
Dear Brent Otley, thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Sincerely, Tammy, Tops Motel Management.”
par un voyageur
Publié le 9 août 2024 sur Expedia
I liked that it was clean, comfortable and quiet
Commentaires de Gestion de l’hôtel
13 août 2024 par Tammy, Gestion de l’hôtel
Thank you for your rating Pamela. It was a pleasure having you as our guest. Take care.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Tammy, Gestion de l’hôtel
Thank you for your rating Ron. We appreciate your business. Take care.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
We would have loved to stay the night but no one was at the office when we arrived. We had messaged we would be in late. We had driven 18 hours. We called and rang the bell but nobody answered. We have up and went to the truck stop and slept in the car.
Commentaires de Gestion de l’hôtel
1 août 2024 par Tammy, Gestion de l’hôtel
Thank you for your feedback Cindy and im sorry you had a bad experience.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tammy, Gestion de l’hôtel
Thank you for your rating Darel. We appreciate your business.
