Avis Catalina's Hideaway

We really appreciate you. All the best, Hideaway Team.

We appreciate your feedback so much! It was a pleasure hosting you here. We're glad you enjoyed our chef's specialties and appreciated our use of fresh, local ingredients :)

We are truly grateful for your visit and for choosing to stay with us. It was a pleasure having you, and we hope you enjoyed your time here.Thank you for being our guest, and we look forward to welcoming you back in the future!Warm regards,

Thank you for staying with us and your kind words about the decor of the hotel. We pride ourselves on our design and decor and the small details are one of the reasons we are weary of allowing pets. We would like to begin by saying we are NOT a pet friendly hotel as noted on all our websites and booking platforms. When you messaged us to ask about bringing the dog we kindly made the exception to permit it, which we have done in the past on the following terms which were communicated clearly over the phone and again on your arrival… and are always communicated because again, we are not pet friendly. we charge an extra cleaning fee of 15 per day as when pets leave the hotel we incur extra expenses to deep clean the rooms for the next guests. Because you claimed this was not communicated (over the phone) we lowered this to 10. We never permit animals to be left here while guests go to Coiba and this was communicated multiple times, also on your arrival which was multiple days prior to your leaving the dog alone here. The morning you left we had guests complaining about a barking dog locked on your patio at 6:30am. Your intention to leave your dog there until the return of your coiba tour (which is approximately 5pm), means you expected the dog to stay there for 10.5 hours locked on a patio with a cement floor which would absorb all potty problems. This in our view is animal cruelty. When we discovered this at 7:30am we immediately messaged you to let you know we would be charging you as this is not fair to the dog and it needed a dog sitter that would care and walk your dog during the day. Which we did. You’re welcome. We would also note that our team found the dog scared and behaving aggressively when we approached it. Thankfully we calmed it down to care for it.You had also messaged us prior to your arrival to ask if we permit BBQs and grills, to which we replied no. We have all wood treehouses here and wood details in all of our rooms. They are a fire hazard. When we discovered the grill also locked up with your dog we did remove it and returned it on check out. We are sorry you felt that our exception to our pet policy and our rules around permitting your pet were not acceptable. We have now created a waiver for future guests to sign off on in the event that we permit them to bring their pet. Although we might just continue to stand firm about our no pet policy given this experience. Thanks again for your stay.