Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
À éviter!
Publié le 24 mai 2015 sur HotelsPremière chambre "non fumeur" sentait la cigarette à plein nez. Seconde chambre, le couvre-lit était tâché! Pour le même prix, j'ai transféré au Sleep Inn. Aucune comparaison! Très propre, lit très confortable, douche indépendante (pas dans un bain avec vieux rideau!) et ameublement impeccable, pour le pix évidemment. Le Red Roof était un 1 1/2 et le Sleep Inn un 3 étoiles!
par un voyageur
Terrible terrible place
Publié le 19 oct. 2024 sur HotelsNo view as they gave away my room before I got there. I had booked and paid online and by the time I got there they had given away my room. I was from out of town working as a nurse and had to get sleep for my next shift. The lady (if you could call her that) at the desk was extremely rude. Basically told me"Oh well, I gave your room away" When I explained I had already paid for the room she stated" well I dont have a room for you" I asked for my money to be returned immediately so I could get another room somewhere but she got her manager on the phone and manager said " just because you book and pay for a room does not guarantee you have a room" . Obviously this was the first time I had heard of that because I thought when you buy something you actually get it. FYI, place on the outside was GROSS,, dog feces in the grass in front of the office, people hanging around outside their doors smoking marijuana. Just gross.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tiffanie, We are sorry for the inconvenience you experienced during your stay. We advise guests to contact the hotel directly if they anticipate arriving late to secure their reservation. We strive to uphold exceptional service standards, and we regret any miscommunication that may have occurred. Your feedback regarding the property's external conditions is valuable and will be shared with the relevant team for review.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Had to get a new key every night. Parking was ridiculous. 18 wheeler took up almost all one row of parking. Sheets were washed but all stained.had one set of towels for each room. No cleaning available.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Seth, We apologize for any inconvenience you experienced during your stay. We value your feedback and will address these concerns with our team for improvement. Please feel free to reach out to our management for further assistance with any unresolved issues.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
For 6 nights they never cleaned the room, they didn't give us clean towels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Azamat, We appreciate your feedback and apologize for any inconvenience you experienced. We recommend guests to contact management directly during their stay to address any housekeeping concerns promptly. Our team strives to ensure a comfortable and enjoyable stay for all guests. Your comments will be shared with the appropriate departments for further review and improvement.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
When I got to hotel reservation was canceled per management but i was not notified or changed and still waiting on my refund
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello Shannon, We regret any inconvenience caused by the cancellation and appreciate your feedback regarding the refund process. For further assistance with your refund, please contact our management directly. Your patience is greatly appreciated as we work to address your concerns promptly.
par un voyageur de Stoneville
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello John,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.
par un voyageur de Maple Hill
Publié le 6 oct. 2024 sur Expedia
We went to an event and due to storm they had no power. I went to check in location had stated they had just turned power on internet was down and could not check in. I requested to just cancel as they understandably had not cleaned the rooms. She said ok. The next day i received a charge on my card for room that was supposedly canceled. They refused to refund charge
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Christina, We are sorry to hear about your experience. For any concerns regarding charges, we recommend reaching out to the management directly for further assistance in resolving the matter. Thank you for bringing this to our attention, and we hope to better accommodate you in the future.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Hello Julie,We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back soon for another fantastic experience at our hotel!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Manager walked out while registering people. She came back 10 minutes later. Bed linens had burnt holes.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Angela,We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will address these concerns internally to improve our service. For any further assistance or feedback, please feel free to reach out to our management team directly.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Owner should have been there for help. Front staff needing trained. Policies not clear. Understand the hurricane challenges, but now is the time to shine
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Rodney, We apologize for any inconvenience you experienced during your stay. Our team is continually improving their skills and processes to enhance guest experiences. We appreciate your understanding of the challenges we faced and hope you give us another chance to exceed your expectations.
