Note fondée sur 264 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024
We had a pleasant stay at this classic motel. The staff were friendly and helpful. Although the exterior could use some tidying, the room was clean and attractive and comfortable. On a hot day one might want to call an hour before arrival to see if they can turn the AC & fridge on/up, but both got cold soon enough - and I admire the energy conservation of not running everything while a room is empty. The restaurant was a pleasant surprise, as the menu had both American and Asian sections. We opted for a Japanese dinner - tempura and sushi - all delicious, and the shrimp tempura was exceptional - fresh gulf shrimp is such a treat! We would definitely stay here again.
par un voyageur
Publié le 6 août 2024 sur Expedia
They didn't return my deposit
Commentaires de Gestion de l’hôtel
9 août 2024 par Jin, Gestion de l’hôtel
Dear Cesar,Thank you for sharing your feedback. We strive to provide a seamless experience for all our guests, and I regret to hear that there was some confusion regarding the authorization and charges on your account.Upon your check-in on August 1st, 2024, an authorization of 346.77 was secured as a standard procedure. This ensures that any incidental charges are covered during your stay. On your check-out date, August 4th, we processed an incremental authorization of 50 and subsequently captured 296.77, adjusting the total amount based on your final bill.Please note that it typically takes 5 to 10 business days for these changes to reflect on your account, depending on your bank's processing times. Rest assured, no additional charges have been made, and the final amount accurately reflects the services provided during your stay.We understand how important clarity is when it comes to billing, and we are more than willing to assist you further. If you have any concerns or need additional documentation for your records, please don't hesitate to contact us directly at 409-286-5217We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Jin
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Bathtub needed replaced.
Commentaires de Gestion de l’hôtel
9 août 2024 par Jin, Gestion de l’hôtel
Dear Simone ,Thank you for taking the time to share your feedback with us. We sincerely apologize that the condition of the bathtub did not meet your expectations during your stay.Your comfort and satisfaction are our top priorities, and we take your concerns very seriously. We are currently in the process of upgrading our facilities, and your specific feedback will help us prioritize areas that need immediate attention.We truly appreciate your input, as it allows us to improve the quality of our services and facilities. Please know that we are committed to providing a better experience for all our guests, and we hope to have the opportunity to welcome you back in the future.If there's anything further you'd like to discuss or if you have any other concerns, please don't hesitate to reach out to us directly.Sincerely,Jin
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Very cozy and safe feeling place to visit.
Commentaires de Gestion de l’hôtel
9 août 2024 par Jin, Gestion de l’hôtel
Dear JohnnieThank you so much for your kind words! We are delighted to hear that you found our hotel to be cozy and safe during your stay. Ensuring that our guests feel comfortable and secure is one of our top priorities, and it's wonderful to know that we were able to provide that experience for you.Your feedback is greatly appreciated, and we’re thrilled that you enjoyed your time with us. We look forward to welcoming you back on your next visit!Sincerely,
par un voyageur
Publié le 12 juill. 2024 sur Expedia
No coffee pot in the rooms. You can buy it at the front desk tho. There’s a restaurant connected, but they are not open often because they are the same people that clean the rooms. The owners. So if their cleaning, restaurant is closed.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
They were lacking help in the housekeeping area. Only one lady to clean all the rooms. Restaurant hardly ever open because management was busy trying to clean rooms.
par un voyageur
Publié le 30 juin 2024 sur Expedia
par un voyageur
Publié le 17 juin 2024 sur Hotels
par un voyageur
Summer 2024
Publié le 16 juin 2024 sur HotelsSmall family owned motel. Every time I’m there, it is clean. No smell of pets or smoke. Friendly owners & housekeeping. I feel safe there.
par un voyageur
Publié le 28 mai 2024 sur Expedia
