Note fondée sur 293 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
13 nov. 2019 par Mark, Gestion de l’hôtel
Dear Guest,
We are disappointed to hear that you did not enjoy your stay. We look forward to having another opportunity to earn a 5/5.
Sincerely,
par un voyageur de Yellowknife
Publié le 19 mars 2019 sur Expedia
Tout était très bien en général le service, l’accueil, le petit déjeuner, et la courtoisie
Commentaires de Gestion de l’hôtel
26 mars 2019 par MLopez, Gestion de l’hôtel
Dear Happy Traveler,
Thank you so much for the positive feedback. I am very happy to know that you enjoyed your stay with our property and we hope to see you again the next time your travels bring you to High Level, AB.
All the Best,
Mark Lopez
Front Office Manager
Recommandé
pour Tout le mondepar un voyageur
Publié le 2 avr. 2017 sur Expedia
Très belle endroit pour séjourner avec un chien l'hôtel donne accès à une porte extérieur dans la chambre
Commentaires de Gestion de l’hôtel
6 avr. 2017 par MLopez, Gestion de l’hôtel
Dear Guest,
Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and look forward to hosting you again in the future.
Kindly,
Mark Lopez
Front Desk Manager
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Mahesh Iyer, Gestion de l’hôtel
Dear Nicolette,Thank you for your kind feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Mahesh Iyer, Gestion de l’hôtel
Dear Sachin,Thank you for your kind feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
par un voyageur
Not worth the price!
Publié le 5 juill. 2024 sur HotelsHotel was dated, restaurant was even worse. The chairs in the lounge were absolutely disgusting, old & filthy! I didn’t even want to sit in them but they were all in the same condition. The music sounded middle eastern & were in Northern Alberta & so loud. I asked for it to be turned down & they turned it down for 30 secs & then went & turned it up again. The food itself was fair but couldnt get past how filthy the carpets & chairs were.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Mahesh Iyer, Gestion de l’hôtel
Dear BarbWe extend our sincere gratitude for taking the time to complete the survey regarding your recent stay at our property.On behalf of our entire team, we offer our deepest apologies for any shortfall in meeting your expectations. Your satisfaction is of utmost importance to us, and we truly appreciate the feedback you have provided. Your insights will serve as invaluable guidance as we strive to make the necessary improvements to ensure a more positive experience for all our guests in the future.We wish to assure you that we are diligently working on revamping the chairs, carefully considering the location of the hotel. However, the progress of the project has been impacted by severe seasonal conditions, material availability with vendors, and the availability of skilled manpower to complete the task. We would like to inform you that our team is working diligently behind the scenes, and we kindly request your patience as certain factors are beyond our control.We earnestly hope for the opportunity to welcome you back, allowing us to demonstrate our steadfast commitment to providing you with an exceptional experience.Warm regards,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
par un voyageur
Publié le 4 juill. 2024 sur Expedia
Excellent service and amazing room! We are so beyond pleased. Thank you Best Western Plus Mirage
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Mahesh Iyer, Gestion de l’hôtel
Dear Brandi,Thank you for your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Excellent place! I would stay here again 😀
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Mahesh Iyer, Gestion de l’hôtel
Dear BernadetteWe really value your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
par un voyageur
Publié le 30 juin 2024 sur Expedia
There was a very strong aftershave smell in the lobby of the hotel, it was very over powering.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Mahesh Iyer, Gestion de l’hôtel
Dear JenniferWe sincerely appreciate you taking the time to complete the survey about your recent stay at our property.On behalf of our entire team, I would like to express our deepest apologies for any shortcomings in meeting your expectations. Your satisfaction is our top priority, and we genuinely value the feedback you have provided. Your insights will be instrumental in guiding our efforts to make the necessary improvements in order to ensure a more positive experience for all our guests in the future.We assure you that we have odour eliminators in the lobby and my staff is trained to maintain the grooming standards outlayed.We at the moment are unable to ascertain the reason for your experience but we will be monitoring it at our end.We genuinely hope for the opportunity to welcome you back, allowing us to demonstrate our dedication to providing you with an exceptional experience.Warm regards,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
par un voyageur
Publié le 28 juin 2024 sur Expedia
Desk & restaurant staff were friendly. Dog was welcome. Pool was great.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Mahesh Iyer, Gestion de l’hôtel
Dear KateThank you for sharing your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
