Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
3,2 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel in bad conditions
Publié le 8 févr. 2019 sur HotelsHôtel well located on the beach. But this hotel is not well maintained... the balcony was very dirty, with a lot a pigeons
Commentaires de Gestion de l’hôtel
13 sept. 2019 par Navneet, Gestion de l’hôtel
Apologies for the inconvenience caused, Benjamin! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we’ve this feedback to our team so that corrective action can be taken soon to serve better.
par un voyageur
Not a 4 star hotel experience
Publié le 5 oct. 2019 sur HotelsThe whole place was just really work out and there was just alot of things that were wrong about the place. When we arrived they had not recieved our booking from hotels.com and asked us to pay a fee for them to sort it out, which is just unreasonable. However they did upgrade us to a suite, which was nice. Service was not the best. They advertise the place as a spa resort, but the spa and its only staff member was unproffessional in my eyes. We complained but did not feel like the management actually did anything about the issues. In the pictures on the website, it is also stated that they have a gym, but this gym turned out to be so poorly maintained that i dont even think its safe to use. Food was good, but they did not have many of the dishes displayed in the menue. A stunning view, but kind of far from everything.
Commentaires de Gestion de l’hôtel
9 oct. 2019 par Regards, Navneet, Gestion de l’hôtel
We are so disappointed to hear such kind of experience, Madelen! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.
par un voyageur
Keskitasoinen hotelli hyvällä sijainnilla
Publié le 10 févr. 2019 sur HotelsSijainti loistava, hieno siisti ranta ja rauhallinen. Henkilökunta todella ystävällistä. Hotellin kunto ja siisteys heikko. Parveke merelle huoneen paras puoli.
par un voyageur
Publié le 9 févr. 2019 sur Expedia
I am disgusted in this property. I spent $208 AUS, booked on Expedia and then refused a room when I showed to the hotel because there was no room AND refused a refund.
Commentaires de Gestion de l’hôtel
13 sept. 2019 par Navneet, Gestion de l’hôtel
We are so disappointed to hear such kind of experience, Dear! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.
par un voyageur
Low Quality Hotel at High price
Publié le 4 janv. 2019 sur HotelsLavanga claims to be a 4 Star hotel however that was not the case. I arrived at the hotel on 30 Dec and find that rooms I have requested months ago to accommodate 2 wheelchair people was not allocated. I spent 2 hours at check in trying to get rooms allocated. The manager asked me to "make do"with the rooms with stairs although he knew I had people bound to a wheelchair. The hotel itself is in poor condition. Untidy cement floors, old dirty furniture and carpets, broken glass and dirty windows. My toilet blocked up everyday until I checked out. It seems like the gym has not been used for decades with all equipment rusted. Cutlery was extremely dirty. I had to wipe everything before I used it. The staff I found to be arrogant and unfriendly and the guys at the reception counter seemed confused all the time. I am definitely not visiting here again. This hotel was a trap and I feel I paid too much for a Hostel type experience.
Commentaires de Gestion de l’hôtel
13 sept. 2019 par Navneet, Gestion de l’hôtel
We are so disappointed to hear such kind of experience, Vijen! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.
par un voyageur de Sri Lanka
Publié le 11 nov. 2018 sur Expedia
The hotel is in a great location on the beach but it old and very tired. Lots of staff but not doing much, nothing seemed to work as it should. It cost me $150 a night which was very over priced
Commentaires de Gestion de l’hôtel
13 sept. 2019 par Navneet, Gestion de l’hôtel
Regret for the unpleasant experience you had with us, Simon! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :).
par un voyageur de london
Disappointed
Publié le 16 sept. 2018 sur ExpediaPoor overall rating. Dirty towels. Power cuts. Poor bathroom condition
Commentaires de Gestion de l’hôtel
13 sept. 2019 par Navneet, Gestion de l’hôtel
Apologies for the inconvenience caused, Ashan! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we’ve this feedback to our team so that corrective action can be taken soon to serve better.
par un voyageur
Publié le 14 août 2018 sur Hotels
Hotel met alle comfort en heel goede service..kregen gratis update vd kamer alsook een namiddag later uitchecken..eten is ook super!
Commentaires de Gestion de l’hôtel
13 sept. 2019 par Navneet, Gestion de l’hôtel
Hallo, Ioannis! Blij om te horen dat je van onze diensten hield. We zijn geweldig alleen vanwege geweldige gasten zoals jij. We kijken ernaar uit u weer van dienst te kunnen zijn :).
par un voyageur
Nice place to stay with friendly staff
Publié le 1 août 2018 sur HotelsSome constuction work was going on around the pool so not all facilities was available.
Quite good wifi coverage (but not good enough to watch videos)
Good breakfast (generally good food).
par un voyageur
Could be good.
Publié le 8 mars 2018 sur HotelsCould be great but... If you're looking for a hotel with a pool bar and a rooftop bar despite the information its none existent. Well, they have them but they are closed, both of them. The lobby looks great and the staff is very friendly. The rooms are also not that bad. But they definitely need some maintenance. I wouldn't take my children here because if you look close at the lighting that's mounted to the palm trees next to the pool you find that they have live wires lying on the ground just a few meters from the actual pool. Water and current isn't a good combination it is a potential death trap. Multiple times we ordered something in the restaurant just to be informed that they couldn't serve that dish, the same thing happened in the bar. But the view from the room facing the ocean is 100% magical. If the lovered the price I wouldn't be so picky but since they are in comparison semi-expensive they should at least offer semi-total quality.
Commentaires de Gestion de l’hôtel
13 sept. 2019 par Navneet, Gestion de l’hôtel
We are so disappointed to hear such kind of experience, Elin! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.
