Note fondée sur 216 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2022 sur Hotels
Ok
par un voyageur
Publié le 19 oct. 2024
par un voyageur
Publié le 18 oct. 2024
It was very nice.
par un voyageur
Publié le 18 août 2024 sur Expedia
We stayed in the apartments, and the grounds between buildings were very weedy and overgrown, same for the pool area. Check in and breakfast were pluses, staff very friendly.
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 16 août 2024 sur Expedia
The outside looks pretty run down but inside is alright. It’s nice having two bedrooms and a kitchen. Units are just dated but were clean. I would stay again. Breakfast is really good to
par un voyageur
Publié le 14 août 2024 sur Hotels
par un voyageur
Publié le 12 août 2024 sur Expedia
They were not luxury suites. The furniture was old and not comfortable. Breakfast was just ok. . I would highly NOT recommend staying there to anyone.
par un voyageur
Publié le 11 août 2024
Very nice would definitely stay there again
Commentaires de Gestion de l’hôtel
11 août 2024 par GM, Gestion de l’hôtel
This is the kind of experience we want our guests to have, we work very hard for it! Feedback noted. Thank you so much for choosing to stay with us and recommending our hotel to other guests visiting the black hills. Please do visit us again!
par un voyageur
Publié le 8 août 2024 sur Expedia
There was no mention that you need to check in and all operations are based at the Best Western next door. The grounds have been unkept for quite some time. I wasn't sure if the weeds or the diseased and dead trees were taller. The grass hadn't been mowed for a very long time. The A/C didn't work fully in our unit, leaving a very musty damp smell. The furniture is quite stained and a sink was cracked. The curtains are stained and dingy looking. Beds were very old and uncomfortable. Screws in the walls were popping out everywhere. The TV signal didn't work at all either. Overall, for the price and size, not the worst place I've stayed in, but I travel more than most for work. However, we had an accidental double booking that was very obvious between us and a group of friends. They did not reach out to us to verify, nor would they work with us at all on cancelling or re-booking the room. They very much don't care about repeat business.
Commentaires de Gestion de l’hôtel
11 août 2024 par GM, Gestion de l’hôtel
We are sorry that you were not happy with our service, we will take your feedback and work very hard to make this right in the future. Thank you for your business! Please give us another chance to serve you better.
