6/10 Okay
Rodney
Travelled with family, Travelled with family and small children
28 Mar 2024
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Its a beautiful property and the size of the rooms is quite large. But it was problems from day one. On the first day there, they charged my bank card $952.0 after the room was already paid in full through expedia. 4 days later and we still dont have the refund that was issued. The first night there, i woke up at 230 am to find roaches literally everywhere. We reported it to management and they did offer to give us another room but we opted to stay as long as the room was sprayed. Supposedly it was sprayed but we dealt with the roaches until the time we left. I am fearful of bringing them home. I wish they would have been more accommodating on the refund. That literally tied up almost $1000 in our vacation money and we are headed to Pigeon Forge next. Everything else was great. People were nice. Pool was nice and heated. Lots of activities for the kids and adults. Also did a vacation club presentation while there for $100 gift card. Used it at chronic gulf and it was declined and the $100 to date has not been put back on the card. All i can say is, thankfully, we have credit cards to get us through but now ill be paying interest for everything. For someone else this could be quite devestating and ruin a family vacation.
Rodney
Stayed 4 nights in Mar 2024