Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Unit had many negative issues
Publié le 21 mai 2024 sur HomeAwayKitchen had cabinet issues, master bath had faucet issues, stove, back screen door and a chair needed attention due to repairs needed, and there were large containers of paint that took up a third of the bedroom closet. Management was not attentive as well. Not worth the money charged for 5 nights……
par un voyageur
Pleasant stay near beach
Publié le 6 nov. 2023 sur HomeAwayThis location is in walkable distance to the beach (10-15 min) and 3 min drive with parking passes included for beach. The condo was clean and dog friendly. We were comfortable walking our goldendoodle around the complex and had multiple areas for her to roam/ sniff out. Everyone in this complex is dog friendly. The condo is located in a convenient area close to the beach and resturants. Perfect for a relaxing get away. Hope to go back soon!
par un voyageur
Great location and spacious... just a few suggestions
Publié le 27 oct. 2023 sur HomeAwayThis property has a great location on the island! Within walking distance to pickleball, golf, and the beach! The condo is very spacious. We didn't feel overcrowded at all. The biggest concern was the cleanliness of the floors. They need a deep scrub, not a dusting. Our feet/socks were black within a few minutes.
Pros:
Comfortable beds and large rooms
Amazing location!!
Lots of items for cooking included
Quick check-in but not located right next to the condo
Many pools in the neighborhood
Books, games, and puzzles in the living room were a nice touch
Cons/suggestions:
Deep clean the floors
A few more things like hand soap and garbage bags would be nice.
A high chair for toddlers would be helpful
Moldy shower curtain liner
Wish you could just check in by going to the room instead of the official office.
Overall a great stay and would recommend
Commentaires de Gestion de l’hôtel
10 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hello Courtney, thank you for your valuable feedback. We appreciate your compliments on the location and unit and are glad you enjoyed the pool. We value cleanliness and safety very highly and are disappointed that your rental home did not reflect these values. Please know that this is not the typical standard our guests can expect and when issues occur, we make every effort to resolve them quickly and efficiently. We hope to host you for another truly carefree and great vacation in the future!
par un voyageur
Several items needing addressed
Publié le 11 août 2023 sur HomeAwayOutside property fine. Broken toilet seat and cover, mold on shower curtains, vent in dining room on ceiling covered in dust, floors had been swept but not mopped, very dirty.
Went and bought cleaning cloths to clean floors.
Left message with property manager Sunday morning- no return call
2nd message left Monday morning- no return call
Finally went to office on Tuesday morning to finally have communication. Very disappointed and at this point would not use Vacasa again
This was our second time at same unit
Commentaires de Gestion de l’hôtel
27 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Richard. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Multiple issues with appliances
Publié le 6 août 2023 sur HomeAwayOn the second day of our stay I reported several issues to Vacasa, fridge did not work, useless grill, damaged vacuum, dishwasher, among others. Some were solved, but took 11 days to get a new fridge. It’s very disappointing the lack of maintenance and delay in response. We booked and paid the rental +3 months in advance, it’s unacceptable that we had to spend our family vacations in such conditions
Local support team was trying to deal with +45 properties during the busiest time of the year. If Vacasa and owners are offering vacation rental they should be better prepared to assist renters in a more efficient way.
Happy to provide evidence and pictures of this issues
Commentaires de Gestion de l’hôtel
23 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Maria, for your feedback! We are happy you enjoyed this home. We are sorry for any issues you encountered during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We are very sorry for dropping the ball for your stay and will be sure to follow up with the appropriate parties to ensure that our communication is streamlined and thorough to meet our high service standards. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Disappointed with this particular property
Publié le 18 mai 2023 sur HomeAwayHaving stayed in Queens Grant before, I was disappointed with this property. Upon arrival immediately noticed the toilet seat in guest bath was broken. No excuse for this oversight. Both the master and guest bath shower controls need replacing. Fan in master looks like it could fall from the ceiling any minute. Guest room comforters are worn and dull. The master bedroom tv volume doesn’t
work. One miniature bar of soap per bathroom is not sufficient. Not a particularly comfortable or restful time. Didn’t stay the second night.
Commentaires de Gestion de l’hôtel
7 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great getaway
Publié le 2 mai 2023 sur HomeAwayWe stopped here from our winter stay in Florida. It was quiet clean and the area was easy to navigate
par un voyageur
Great place and Great location
Publié le 20 mai 2022 sur HomeAwayEverything was great and would love to rent it again.
