Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2023 par Michael, Gestion de l’hôtel
Thank you for your response.
par un voyageur
Publié le 2 déc. 2022 sur Expedia
Pas de frigo, pas de séchoir et surtout pas de serviettes.
À 15:00 pas moyen d'avoir une chambre de prête doit revenir a 16;00 et pourtant tres tranquille comme endroit
Le matin, café disponible mais pas de lait et pas jus
Commentaires de Gestion de l’hôtel
2 déc. 2022 par Tianna (spécialiste RediResponse), Gestion de l’hôtel
Merci d'avoir pris un moment pour laisser un avis sur votre séjour, Sylvie. Nous nous efforçons de fournir aux clients tout le confort de la maison, je suis donc déçu d'apprendre que votre rencontre n'a pas répondu à vos attentes. Vous avez indiqué que vous n'étiez pas satisfait qu'il n'y avait pas de réfrigérateur dans la chambre. Cependant, sur la base des enquêtes menées, j'ai vu où vous avez réservé une chambre lit king-size standard sans four micro-ondes ni réfrigérateur. À l'avenir, si vous avez besoin de tels équipements, je vous recommanderais de réserver l'un de nos 2 lits doubles de luxe, un lit king-size supérieur ou un lit king-size de luxe. Sachez que nous apprécions vos commentaires et que vos commentaires seront pris en considération car nous nous efforçons d'améliorer continuellement la qualité de nos services.Lors de votre prochain séjour, si vous rencontrez des problèmes avec nous, veuillez contacter immédiatement la réception afin que nous puissions régler le problème pour vous assurer que vous êtes à l'aise. Chez Red Roof, nous avons l'intention d'avoir votre confiance en nos capacités à prévenir des problèmes similaires à l'avenir. Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci de partager vos préoccupations et nous espérons que vous nous donnerez l'occasion de mieux vous servir à Red Roof la prochaine fois que vos projets de voyage nécessiteront un hébergement.Sincèrement,
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Elizabeth,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 22 oct. 2024 sur Expedia
The entire room was filthy, smelled like mildew & dog. It was not sanitized. The "handicapped shower" had a massive, room length long rusted and clogged drain that smelled like sewage because I guess people go the bathroom in the shower there. It would chip off and little brown specks would happen about my feet during the shower. The bedsheets were the only clean thing in the room.
I walked around and my socks/feet turned black. No fridge. No cleaning/room service. No breakfast. No nothing.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Kevin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the odor of the room, clogged drain and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HILTON HEAD ISLAND and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HILTON HEAD ISLAND and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Good
Publié le 20 oct. 2024 sur HotelsIt was fine for the reason we were there to sleep smelled clean. Everything was good.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Sharon,Thank you for taking the time to write a review of your stay at the RED ROOF INN HILTON HEAD ISLAND. I am happy to hear that everything was good and smelled clean. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 10/10 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Osman, We at the RED ROOF INN HILTON HEAD ISLAND are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Hotel from hell
Publié le 19 oct. 2024 sur HotelsNo daily make up service. Broken thermostat and phone and electrical outlet. Had to get re-keyed daily.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Ayleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HILTON HEAD ISLAND. It was disappointing to read of the broken thermostat, phone and electrical outlet that hindered your stay. Please accept our apologies for the inconvenience caused. Your comments will be shared with Red Roof management so as to prevent any future occurrences. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 oct. 2024 sur Expedia
We did not get the exact room we booked from Expedia (We booked a King bed, but due to our late arrival, only 2 beds were available - not a big deal). We have a cat travelling with us, the first room they gave us had lots of junk (dirty socks), dust bunnies under the bed. The staff was kind enough to give us another room.
Overall, clean and comfortable stay.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Robert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Hilton Head Island. I am pleased to read that you had a kind staff encounter, overall your stay was clean and comfortable, however, I do apologize for the issue encountered with the first room provided and not getting the room that was booked. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
