Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2022 sur Expedia
par un voyageur
Good with room for improvement
Publié le 16 juin 2021 sur HotelsThe place was generally in good keep including the room, except behind the curtains. Spiders had spun their webs everywhere resulting in us having to ask the reception desk for spray to kill them, so this was a big no no to housekeeping. Dining area staff seemed absent minded throughout the four days there. Tranquil and refreshing overall although I found myself wishing that I had booked into a mainstream hotel on several occasions.
Commentaires de Gestion de l’hôtel
16 juin 2021 par GK, Gestion de l’hôtel
Thank you for taking the time to review your April stay with us.
I apologise about the spiders in our Country House and will take it up with housekeeping.
par un voyageur
The manor lost
Publié le 17 janv. 2021 sur HotelsThis was once a very comfortable proper manor establishment but alas, it has been turned into a very average hotel. The public areas have been modernised but done badly and in the process, losing the manor appeal of old. Service was fine but there’s little evidence of hands on management.
A real pity, but I shan’t stay there again. Simply not worth the money you pay.
Commentaires de Gestion de l’hôtel
17 janv. 2021 par Mrs Kropf, Gestion de l’hôtel
Thank you for your comments. You are insofar right, that with the COVID-19 pandemic the world in general and our hotel in particular have certainly changed. Gone are the bar and the comfortable lounge with its soft furnishings and so is the wall-to-wall carpeting in all public areas; an imperative to prevent inadvertent loss of social distancing and the only way to make daily disinfection of all surfaces possible. As owners we bear a responsibility towards the health of our guests and our staff and we discharge this responsibility best by always being present and available in the background while reducing personal interaction to the absolute minimum. Sadly the choice is between “proper Manor appeal” with its cosy conviviality or strict adherence to COVID-19 protocol. We consciously chose the latter. With you we hope for better times and a return to more easy-going ways of old!
par un voyageur
Perfekter Aufenthalt
Publié le 11 déc. 2020 sur HotelsSehr empfehlenswerte Unterkunft mit ländlicher Unterkunft (Farmerhausstil). Sehr komfortable Zimmer mit allem Komfort. Sogar ein Absacker steht im Raum gratis zur Verfügung. Sehr hilfreiches Personal. Besitzer: ein auf Detail bedachter Schweizer. Vom Zimmer aus Sicht auf einen See. Sehr schöner Pool in gepflegter Umgebung. Habe in diesem Hotel die besten Chateau Brilland ever gegessen,
Commentaires de Gestion de l’hôtel
17 déc. 2020 par Goolu Kropf, Gestion de l’hôtel
Besten Dank für Ihren Bericht, den wir gerne an unsere Mitarbeiter und an den Küchenchef weitergeben.Wir hoffen, dass Sie auf allen Ihren zukünftigen Reisen ebenso gut unterkommen !
par un voyageur de New York, NY
Publié le 1 sept. 2020 sur Expedia
This hotel committed fraud and took my money for a Friday night stay when it was actually already Saturday in South Africa. I thought I was booking a Friday night hotel stay in the US where I reside (it was Saturday locally at the time of the reservation at the hotel). Expedia made an error and allowed me to make the reservation for a hotel in another country, despite the fact that booking a hotel stay for a day that has already passed is evidently physically impossible and completely illegal. Now Expedia is telling me that they have spoken to the hotel and they are refusing to give me a refund, and Expedia is stating it’s no their problem. These illegal and fraudulent practices are unacceptable and there should be consequences.
Commentaires de Gestion de l’hôtel
2 sept. 2020 par Goolu Kropf , Gestion de l’hôtel
Hi. I would like to clear up this misunderstanding. By the time we received your booking it was already the next day and under no circumstances are we stupid enough to take money from a reservation that was meant to be for the previous day.
We do not take the money from the guests on booking but only on checkout. It is Expedia that has your money.
We called them immediately and asked them to refund you. Which they said they would.
We do not appreciate this unfounded accusation and will take it up with Expedia as well.
par un voyageur de Durban
Publié le 6 déc. 2019 sur Expedia
Very pleasant hotel with an old world feel but some areas could do with updating. A shower in a bathtub where one has to climb in and out of the bath to shower is rather outdated and potentially dangerous as no anti slip mat was provided.
The bar fridge was very welcome.
Lovely roses in the room were a nice touch.
Staff were welcoming and helpful especially the young man on duty at breakfast time.
Commentaires de Gestion de l’hôtel
6 déc. 2019 par GK, Gestion de l’hôtel
Thank you for your review.
We are happy to hear that you enjoyed your stay with us.
If you had mentioned the bath tub issue ,we would have happily offered you a room with a shower.
Hope to see you again.
par un voyageur
Moorcroft Manor - Ideal Stay for Glencairn Trail
Publié le 14 oct. 2019 sur HotelsWe enjoyed our 2nd stay at Moorcroft Manor for the Glencairn Trail Run, the food is especially beautifully prepared and plated. We'll be back in 2020!
Commentaires de Gestion de l’hôtel
14 oct. 2019 par Goolu, Gestion de l’hôtel
Thank you for your kind review.
We are thrilled that you had a lovely stay with us and we look forward to welcoming you back again next year.
par un voyageur
Publié le 22 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2019 par Goolu, Gestion de l’hôtel
Thank you for your kind review of Moorcroft Manor.
We hope that we can welcome you back again soon.
Kind Regards
par un voyageur de Mbabane, Swaziland
Publié le 14 févr. 2019 sur Expedia
The room was spacious and clean.
But the carpet appears to be in need of replacement.
All the staff were very friendly.
The meal , breakfast and dinner were excellent.
I recommend this place highly.
Commentaires de Gestion de l’hôtel
20 févr. 2019 par GK, Gestion de l’hôtel
Thank you for your review.
We will look at the carpets.
Happy to hear that you enjoyed your stay with us.
par un voyageur
Mountain Views
Publié le 17 oct. 2018 sur HotelsPerfectly located to run the Glencairn Lamb Run, Moorcroft Manor on the outskirts of Himeville is an oasis of tranquility in the beautiful foothills of the southern Drakensberg mountains. After the race on Sunday morning we were given a late check-out time of 11h00 which was ideal. The dinners were delicious and we enjoyed as starters the Wedge salad with bacon-fat croutons, beef carpaccio and our mains were very tasty - the rib-eye steak and Mark's fillet done rare as requested. Saturday evening we tried the halloumi, chick pea hummus and crispy spinach and the Bobotie with almonds and raisins was perfect for a chilly evening. We will return to Moorcroft Manor in October 2019 for next year's Glencairn Trail Run!
