Note fondée sur 62 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de New Richmond
Publié le 23 sept. 2024
We checked in online and noted we would be there late. The RV Resort front desk has limited hours, so we had to go to the hotel and check in. Instead of getting my keys and paperwork, I had to sit at the gate and wait for security to let me in. Security went to the RV Resort check in desk, where my keys and paperwork were sitting ready to go. Why couldn't this packet have been waiting for me at the hotel, since that's where I was going to have to check in. The chalet has a stove for cooking, but every kitchen cupboard was empty (No silverware, plates, cups, pots & pans etc.) What's the point of the stove if you have nothing to cook with.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
Hi Mark, I will address your concerns. Our lodge hours are 8am- 8pm. Since you arrived after those hours We had you set up as a late arrival. We have you check in at the Casino Hotel as they will bring your reservation from an Unassign status which will cancel your reservation when we process our audit, to a Inhouse status. Unfortunately, the keys are hard keys and not swipe cards which are not transferred over to the hotel. The keys are harder for us to track if they are at both properties and we do not want anyone to get charged for a key that was not turned back into us if it may be at the hotel. As to your feedback on the lack of dishes and pans. Prior to covid we were eliminating us providing dishes to the chalets for multiple reasons. We do have people bring their dishes to cook and eat with, We do have this information on our websites. The dishes and cooking items are not returning, Thank you stating your concerns and I am sorry that you did not have a good stay with us.
par un voyageur
Publié le 29 août 2024 sur Hotels
A little worn down. Some mold in the cracks and corners of the shower stall
Some updates needed. Like decking on porch is needing a facelift.
Commentaires de Gestion de l’hôtel
29 août 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
Thank you for your concerns. I will make sure housekeeping is aware of the mold and get it taken care of. The deck the maintenance staff is working on replacement of bad boards.
par un voyageur
Publié le 17 août 2024 sur Expedia
Plenty of room in the unit.
Commentaires de Gestion de l’hôtel
19 août 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
Thank you for your response. We look forward to having you stay with us again.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The chalet was dirty and outdated
Commentaires de Gestion de l’hôtel
13 août 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
We are sorry that you did not enjoy your stay. Did you reach out to the front desk? We could have changed you to a different chalet. Our chalets are outdated but they should have been cleaned. I will discuss with my housekeeping staff.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
Thank you for your review. We hope to have you visit us again.
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Nice clean and well maintained
Commentaires de Gestion de l’hôtel
13 août 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
Thank you for your review. We hope that you will come and visit us again.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Only complaint was giant puddle in parking space for our room-I couldn’t get out of our vehicle!
Commentaires de Gestion de l’hôtel
13 août 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
We are working on a solution. Unfortunately when we get a lot of rain a puddle does form in some of the sites.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Chalet was comfortable and clean. Short walk down a. Nice lit path from chalet to casino.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
Thank you for your comment and review. I am glad you enjoyed your stay.
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Cute little place, clean and comfortable.
Check in was a bit slow, and we were double charged because of the online pre check in and again when we arrived.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
I reviewed your account. The person who checked you in did not notice that you did a pre check in. Your card was preauthorize twice. We did only charge your card once and the 2nd authorization does show that it was released. We are very sorry for the inconvenience this has caused. The associate has been talked to about the error.
par un voyageur de Hague
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par Vicki Schulz, RV Park Manager, Gestion de l’hôtel
Thank you for your positive review. We are glad that you enjoyed your stay with us. Please come again.
