6/10 Okay
Angela
29 Dec 2024
Disliked: Room comfort
Won't be back!
Was not the stay we expected.
Arrived at 3pm to check in. Was told that if we want to use the spa facilities, which we did, we may need to telephone the spa to see if there is availability.
We then went into a freezing cold bed room, no heating was on for arrival.
Arrived at the spa and health suite to be told that we have to book a hour time slot as before 6pm its only guests with children.
We couldnt use the facilities until 6pm and would have to leave at 7pm.
Ive been to many hotels with spa facilities of similar size and have never been told we can only have an hour of leisure when they say we can go.! Definitely spoilt our trip.
The hotel room we was in was noisy mainly due to the way the hotel rooms are all situated on a long corridor.
Not enough pillows or extra blankets in the room,lead to a very poor nights sleep.
In the morning we were allocated a 8 till 9 am slot for the spa. So no chance of having a relaxed morning before we left. We ate breakfast at the hotel. Seriously lacking vegetarian or vegan food for the cooked breakfast. Reheated new potatoes for the cooked breakfast didnt look very appealing. Hash browns would have been a better option!
Definitely will not return to this place. The hotel seems to focus on corporate events and have lacked the quality i was expecting from Leonardo hotel brand.
Angela
Stayed 1 night in Dec 2024