Note fondée sur 88 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not somewhere I’d stay again
Publié le 8 nov. 2020 sur HotelsHad to move rooms once as no TV
2nd room, wrapper found in room on radiator so unconvinced on level of clean.
No headboard on the bed so sat up against the wall with the one pillow available
Earliest breakfast 08:00 so despite paying with the booking was unable to get food before having to leave for work.
par un voyageur
Publié le 30 oct. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2020 par Reception Manager, Gestion de l’hôtel
Thank you for the 10 out of 10 Alexandra. We're delighted to see your stay was excellent. We look forward to seeing you again in future.
par un voyageur
Stunning location
Publié le 21 oct. 2020 sur HotelsStunning hotel set in a beautiful setting. Fantastic food and great staff
Commentaires de Gestion de l’hôtel
23 oct. 2020 par Reception Manager, Gestion de l’hôtel
Thank you for your kind words Paul. We are delighted to hear that your stay was a 10 out of 10. We hope to see you againin the future. Thank you for staying with us.
par un voyageur
Publié le 19 oct. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2020 par Reception Manager, Gestion de l’hôtel
Thank you for the review John, we're glad to see you're stay was positive! Thank you for staying with us and we hope to see you again in the future.
par un voyageur
Publié le 13 oct. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2020 par Reception, Gestion de l’hôtel
Thank you for leaveing a review score and for staying with us.
par un voyageur de Grimsby
Publié le 8 oct. 2020 sur Expedia
The hotel staff made every effort to make our trip a success. The food we had was excellent. On the negative side: I paid extra for a large double room to enable my wife and I to have room to sit in view of restricted movement within the hotel. Our room was large but the space was taken up by an extra bed and we only had one chair! I wanted to book a meal in advance but the hotel's meal booking system told me there were no places available. When we got there we could have booked any time. The hotel needs to provide much more accurate information before guests arrive.
Commentaires de Gestion de l’hôtel
12 oct. 2020 par Reception Manager, Gestion de l’hôtel
Hi John, thank you for taking the time to provide us with a review. We appreciate all feedback.
We're delighted to hear that the staff went above and beyond for you. I will also pass your comments about the food onto our chef, we're glad to hear you enjoyed your meal.
Please accept our apologies that the room did not meet your expectations. We are always happy to help our guests find a room which is more comfortable for them if they have any issues.
In regards to booking the restaurant online we have rectified the issue with your help and the system is now working correctly, we apologise for the inconvenience.
We will also endeavour to make the information more readily available for bookers going forward.
Thank you John, we hope to see you again in the future.
par un voyageur
on hotel
Publié le 17 sept. 2020 sur HotelsAmazing old priory building. Service first class. Wonderful hotel.
Commentaires de Gestion de l’hôtel
18 sept. 2020 par Luke, Gestion de l’hôtel
Thank you, we greatly appreciate the feedback. We're thrilled you enjoyed your stay and hope to see you again in the future.
par un voyageur
Safe place to stay during COVID
Publié le 16 sept. 2020 sur HotelsGreat COVID precautions- felt very safe there. The down side of this was that service was slow but we accept this at these times. What would have been a stunning building has been somewhat wrecked with not so modern alterations/additions which is sad. Fantastic location & grounds.
Commentaires de Gestion de l’hôtel
18 sept. 2020 par Luke, Gestion de l’hôtel
We're happy to hear you think we're doing well during the current COVID situation. Before we had the properties closure back in march we were in the middle of a refurbishment plan, unfortunately we were not able to complete this. We hope to contiinue from where we left of soon. Thank yo for staying with us and we hope to see you again in the future
par un voyageur de St Mary's Bay Kent
Publié le 14 sept. 2020 sur Expedia
The property was beautiful and a very convenient location
Commentaires de Gestion de l’hôtel
18 sept. 2020 par Luke, Gestion de l’hôtel
Thank you we greatly value your feedback. We hope to see you again in the future.
par un voyageur de Uk
Publié le 13 sept. 2020 sur Expedia
Excellent slice of history to stay in, grounds were beautiful and peaceful. Nothing was too much trouble for the staff. A special mention for Luke who made our stay even better
Commentaires de Gestion de l’hôtel
19 sept. 2020 par Reception Manager, Gestion de l’hôtel
It's great to hear that your stay was enjoyable and our staff helped to make it even better. We hope to see you again in the future.
