Avis Ezulwini Game Lodge

I hope this message finds you well, and thank you for choosing Ezulwini Game Lodge for your recent stay. We greatly appreciate your decision to stay with us and value your feedback as it helps us improve our services. I want to personally address the concerns you raised in your recent message regarding the WIFI and cell reception, as well as the comfort of our beds.Firstly, I sincerely apologize for any inconvenience you experienced due to the WIFI and cell reception during your stay. We understand that staying connected is important, and we are actively working to enhance our infrastructure to provide better coverage across our expansive lodge. Your feedback highlights areas where we can make important improvements, and we're committed to addressing this matter promptly.In the heart of Zululand, our lodge is nestled within a pristine natural environment, which occasionally presents challenges for technology infrastructure. We appreciate your understanding as we strive to strike a balance between providing modern amenities and preserving the tranquility of the African wilderness that our guests so often seek.Regarding the issue with our beds, we apologize if you found them less comfortable than expected. Guest comfort is of paramount importance to us, and we take your comments seriously. We will assess the bedding in the room you stayed in and take necessary steps to ensure that future guests enjoy a restful night's sleep.We genuinely value your feedback as it helps us refine and enhance the Ezulwini experience. It's our goal to consistently provide exceptional service and accommodations, and your insights play a crucial role in this ongoing process.We would be delighted to welcome you back to Ezulwini Game Lodge in the future, and we'll do our utmost to ensure that your next stay is flawless in every aspect. Please feel free to reach out to me personally if you plan to return, and I will ensure that your stay is both enjoyable and memorable.Thank you again for choosing Ezulwini Game Lodge, and we hope to have the pleasure of hosting you once more in the near future. Please do not hesitate to contact us if you have any further questions or concerns.Warm regards,Ezulwini Management