Note fondée sur 956 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
29 juin 2024 par Hotel Nikko Saigon , Gestion de l’hôtel
Dear MINH TUAN, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very pleased to know that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,Hotel Nikko Saigon
par un voyageur
Publié le 20 mai 2023 sur Expedia
everything was top notch, clean, great staff and spa
Commentaires de Gestion de l’hôtel
22 mai 2023 par Hotel Nikko Saigon , Gestion de l’hôtel
Dear Louis, Thank you for staying with us and taking time to share your experience. We are glad to hear that you enjoyed your stay with us. Thank you also for good comments regarding of our staff. We look forward to welcoming you back in the near future.Sincerely,Hotel Nikko Saigon
par un voyageur
Credit card refused
Publié le 30 juin 2022 sur HotelsVery poor service at reception. Credit card not accepted while every providers in Vietnam and the world accept it .... This is totally unacceptable.
Commentaires de Gestion de l’hôtel
30 juin 2022 par Hotel Nikko Saigon, Gestion de l’hôtel
Dear Antoine,
Thank you for staying at Hotel Nikko Saigon. We are so sad to learn that we failed to meet your expectations.
We already addressed your concerns about check-in service to the respective Department Heads for our improvement. We look forward to seeing you again in the near future.
Sincerely,
Hotel Nikko Saigon
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Nikko Saigon , Gestion de l’hôtel
Dear Trang, Thank you for staying at Hotel Nikko Saigon. We regret that we were not able to meet your expectations, and we deeply apologize to you. We sincerely hope you will give us another opportunity to make an impression on you and show you the service we are certain you will appreciate.Thank you for your time and understanding!Best regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Staff members are very friendly.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Nikko Saigon, Gestion de l’hôtel
Dear Mr/Ms. bishal,Thank you very much for staying with us. We are pleased to hear you enjoyed your stay with us. Thank you for your trust and we hope to have you again very soon.Warmest regards,Hotel Nikko Saigon
par un voyageur de Koto-ku
Publié le 21 sept. 2024 sur Expedia
ホテル自体は、凄く良い。ただ中心部から離れてる。
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Nikko Saigon, Gestion de l’hôtel
Dear Mr/Ms. Nobuhiro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Nikko Saigon
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Nikko Saigon , Gestion de l’hôtel
Dear Eeva, Thank you for choosing Hotel Nikko Saigon as your residence in Ho Chi Minh City.We appreciate the chance to learn about your current stay and we are delighted to receive your compliments.It serves as a validation how much you have enjoyed your stay at our hotel.Please feel free to let us know if there is anything you need to make your stay more comfortable.Sincerely,
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Super high level service.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Nikko Saigon , Gestion de l’hôtel
Dear Yusei, Thank you very much for staying with us. We are pleased to hear you enjoyed your stay with us. Thank you for your trust and we hope to have you again very soon.
par un voyageur
Kind Service and Nice Breakfast Buffet
Publié le 21 sept. 2024 sur HotelsAlthough not providing the hot water in the third morning I stayed 4 days and the maintenance staff took also one hours but not solve the issue.
Then, the service guys from front desk was very nice, but brought me to the other 2 rooms to check if the hot water is ok for me. Finally, they found the room with hot water for me, but had passed 1.5 hours. I have to cancel the meeting with the customer.
Hope the reaction of the hotel can be faster and efficient.
Others experience are really good. I will still choice this hotel for my next trip.
Family trip is also a nice choice to stay this hotel.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Nikko Saigon , Gestion de l’hôtel
Dear Tsung Lun, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. We understand how frustrating it can be, especially when it affects your schedule and commitments.We appreciate your kind words about our front desk staff and their efforts to assist you. Your experience highlights an area where we can improve, and we are actively working to enhance our response times for maintenance issues.We’re glad to hear that you enjoyed other aspects of your stay and that you would choose our hotel again for your next trip, whether for business or family. Your feedback is invaluable, and we will use it to ensure a more efficient service in the future.Thank you once again for your understanding. We look forward to welcoming you back soon!Best regards,
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Nikko Saigon, Gestion de l’hôtel
Dear Mr/Ms. Kenneth,Thank you very much for staying with us. We are pleased to hear you enjoyed your stay with us. Thank you for your trust and we hope to have you again very soon.Warmest regards,Hotel Nikko Saigon
