Note fondée sur 337 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2019 sur Expedia
Hotel bien situé, grands appartement bien équipé, propre mais vieux mobilier, bien ordinaire.
Commentaires de Gestion de l’hôtel
11 oct. 2019 par Asst. Guest Relations Manager, Gestion de l’hôtel
Dear Valued Guest,
Warm greetings from Norfolk Mansion!
Thank you for having chosen Norfolk Mansion as your home in HCM City and for taking the time to share your experiences about us on Expedia.com
We are delighted to read that you enjoyed our services and facilities as well as the central location. It was a great pleasure to have you as our valued guest here at Norfolk Mansion.
Once again, thank you very much for your warm feedback, and we look forward to welcoming you back soon!
Best Regards!
Dennis Huynh (Mr.)
Assistant Guest Relations Manager
par un voyageur
A fuir
Publié le 6 avr. 2019 sur HotelsSi vous avez réservé un appart pour 4 personnes, attention il ne font plus de check in après 22h !
Commentaires de Gestion de l’hôtel
6 mai 2019 par Mr. Huynh Tan Cuong - Asst.Guest Relations Manager, Gestion de l’hôtel
Dear Valued Guest,
Salutations chaleureuses de Norfolk Mansion!
First of all, I would like to take this opportunity to thank you for choosing Norfolk Mansion while you visit HCM City.
Regarding your feedback! We are regret to let you leave with the bad feeling. However, kindly! To know that we have the front of house services 24/7. Depend on your feedback. I also understand as this way follows our government policy, we cannot allocate the Male guests to stay with the female guest together overnight while they have not the marriage certificate. If you are in this case, please to understand for us in this case, valued guest! Your valuable feedback will help us serve you better in your next time with us.
Once again thank you very much for taking the time to share your feedback. And I hope to have an opportunity to welcome you back to Norfolk Mansion soon!
On behalf of our Norfolk team,
Dennis Huynh (Mr.)
Assistant Guest Relations Manager
par un voyageur
Ce n'est pas un Serviced Apartment
Publié le 1 mai 2017 sur HotelsJe pensais louer un petit appartement (Studio), mais ce n'est qu'une simple chambre d'hôtel.
par eric
Publié le 8 mars 2017 sur Hotels
TRES BEL HOTEL BIEN SITUE AVEC BEAUCOUP DE RESTAURANTS AUTOUR
APPARTEMENT 2 CHAMBRES ET 2 SALLES DE BAIN SALON TERRASSE IMPECCABLE
PERSONNEL TRES SOURIANT ET PROFESSIONNEL
PETIT DEJEUNER TRES VARIE
PISCINE AGREABLE
APRES Y AVOIR PASSE 3 NUITS EN ARRIVANT A HO CHI MINH CITY NOUS Y SOMMES REPASSES POUR 1 NUIT AVANT NOTRE RETOUR EN FRANCE
par un voyageur
Publié le 29 juin 2024 sur Hotels
This was one of the worst hotel experiences we have ever had. Hotels.com inadvertently double booked us-the hotel and hotels.com refused to cancel our “2nd room” and provide us with a refund. It took us 90 min to check in as the hotel was trying to force us to check in for both rooms. We were harassed every time we left the hotel and returned. The hotel room was pretty spacious, but a little dated. Room was pretty clean (we had a 3 bedroom suite). Breakfast was adequate, but below average. Area was OK-district 1.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Le Ngoc Bich (Ms.) - Guest Relation Officer, Gestion de l’hôtel
Dear Mrs. Siebeneck,Thank you for sharing your feedback. We regret there was confusion regarding your double booking and for any inconvenience caused. We received two bookings, each with specific terms and conditions as a refund policy of 7 days prior to arrival. Before your arrival, we were not informed of any double booking from Expedia until yesterday by your request. Our team also strived to manage your bookings efficiently and arrange your check-in procedure as quickly as possible.We regret if this process did not meet your expectations and are unable to accommodate your request for a refund on your booking as terms and conditions. We appreciate your understanding during this matter.We appreciate your positive feedback on the spaciousness and cleanliness of your room. Your comments on breakfast and the area are duly noted, and we will use them to improve our offerings.Should you wish to require further assistance, please do not hesitate to contact us directly at admin@norfolkmansion.com.vn.Best regards
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Le Ngoc Bich (Ms.) - Guest Relation Officer, Gestion de l’hôtel
Dear Mr. Lim,Thank you for providing us with the information regarding your booking. We acknowledge that your reservation is non-refundable and was made through Expedia. Unfortunately, based on the terms and conditions, we regret to inform you that we are unable to process a refund for the cancellation.Your booking has been reserved for 2 nights as per your initial arrangement, and our team has diligently prepared the room for your stay.In this situation, we recommend that you contact the airline with which you made your reservation or consider reaching out to your travel insurance provider to address this issue.Your understanding in this matter is deeply appreciated.Should you require any further assistance, please feel free to contact me via email at sales.exe@thenorfolkgroup.comThank you for your attention to this matter.
par un voyageur
Publié le 12 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mai 2024 par Le Ngoc Bich (Ms.) - Guest Relation Officer, Gestion de l’hôtel
Dear Mr. Ahmed,Thank you for choosing Norfolk Mansion for your trip to Ho Chi Minh City! We appreciate that everything met your expectations and appreciate your sharing this. We hope to welcome you back again soon.Kind regards,
par un voyageur
Nice stay, great staff!
Publié le 3 mai 2024 sur HotelsThis hotel was not quite what I expected, but it actually did grow on me after the first day. They called it service apartments, but I will not call it, it’s definitely a hotel. I would describe this as more vintage style than modern, but very well maintained.
The staff is outstanding! They were always available, prompt, courteous, and incredibly friendly. The included breakfast was really nice, especially as you could order your own pho and banh mi. There are washers and dryers on each floor. The gym is well appointed and the pool is fantastic. It was a holiday week when I was here, so there were no crowds anywhere in the hotel.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Le Ngoc Bich (Ms.) - Guest Relation Officer, Gestion de l’hôtel
Dear Ms. Diane,Thank you for sharing your experience with us! We're delighted to hear that despite initial expectations, our hotel managed to charm its way into your heart. We are thrilled that you found it well-maintained. Your kind words about our outstanding staff, delicious breakfast options, convenient amenities like the washers and dryers, and the quality of our gym and pool mean a lot to us. We're glad you had a relaxing stay, especially during a holiday week when the hotel was peaceful. We hope to welcome you back for another enjoyable stay in the future!Kind regards,
par un voyageur de Braintree
Publié le 13 avr. 2024 sur Expedia
This was a fantastic place to stay. We had a two bedroom suite for 10 days and felt at home. Great Staff
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Le Ngoc Bich (Ms.) - Guest Relation Officer, Gestion de l’hôtel
Dear Ms. Kimberly,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and felt at home in our two-bedroom suite. Our staff works hard to ensure every guest has a memorable experience, so it's fantastic to know that their efforts made a positive impact on your stay.We hope to welcome you back again soon for another fantastic experience!Best regards,On behalf of Norfolk Mansion,
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par Le Ngoc Bich (Ms.) - Guest Relation Officer, Gestion de l’hôtel
Dear Mr. Gregory,Thank you for choosing Norfolk Mansion for your trip to Ho Chi Minh City! We appreciate that everything met your expectations and appreciate your sharing this. We hope to welcome you back again soon.Kind regards,
