Note fondée sur 577 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2019 sur Expedia
C’est un hôtel qui mérite ses étoiles! J’ai passé un bon séjour. Le personnel est très professionnel.
par un voyageur
Publié le 29 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2019 par Sheraton Saigon Hotel & Towers, Gestion de l’hôtel
Dear gregoire, Thank you for taking the time to rate us and share with Hotels.com community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager
par un voyageur de Montreal
Publié le 15 août 2018 sur Expedia
L'Emplacement est parfait.li y a de tout aux alentours.
La chambre est grande .les services d'employés sont
Excellents et souriants
Commentaires de Gestion de l’hôtel
16 août 2018 par Best regards, , Gestion de l’hôtel
Dear Chi,
Thank you for choosing to stay at our hotel during your recent trip to Ho Chi Minh City and for sharing with us your recent stay experience.
We are glad to learn that you had an overall positive impression, especially on the hotel central location and accommodation service.
Your feedback was shared with all of our associates who can’t wait to welcome you back soon.
With warm regards,
Scott Hodgetts
General Manager
par GAZON
bien
Publié le 3 oct. 2017 sur Hotelsbjr cela fait pkusieurs annees que je sejourne ai sheraton .pour mes affaires .le sejour ccest bien passer comme d habitude .un petit bemol au dejeuner du dernier jour : le cafe est limite .il n y a paa d expresso . ( dommage ) et le chocolat est a revoir .sinon rien a dire
.
Commentaires de Gestion de l’hôtel
9 oct. 2017
Dear GAZON,
Warmest greetings from Sheraton Saigon Hotel & Towers,
Thank you for your continuous support to Sheraton and for choosing to stay with us on your recent trip. We appreciate your valuable opinion as it helps us maintain our service quality. As we always strive to deliver outstanding service to our guests on every stay, we will review carefully the points you mentioned and take appropriate actions to improve for future visits.
We hope to welcome you back to our hotel in the not so distant future.
With warm regards,
Scott Hodgetts
General Manager
par un voyageur
tres bonne situation geographique
Publié le 4 mai 2015 sur HotelsChambre propre et spacieuse mais non encore rénovée (moquette, salle de bain, equipements (boutons electriques...): chambre un peu vieillie
par ALFONSO
Publié le 28 févr. 2013 sur Hotels
UN 5 stars, vous palaisantez, les chambres sont ordinaires, le petit déjeuner n'en parlons pas, une moquette crasseuse, la cuisine limitée, le personnel gentil mais incompétant. il serait peut-être temps de créer une école d'hotelerie et ne pas distribuer des 5 étoîles à des établissements qui n'en valent que 3.Certes l'emplacement est stratégique mais comme la plupart des hôtels de Saigon.Rien a voir avec la Thailande et autres pays asiatiques ou j'ai l'habitude de me rendre.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Loved the hotel and HCM.
Highly recommend this hotel
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sheraton Saigon Grand Opera Hotel, Gestion de l’hôtel
Dear William, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us!We are truly delighted to receive your glowing feedback on your recent experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliments are highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards, Julian WongGeneral Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We had a great time staying at this hotel with my family, best customer service, staff are so nice and friendly. Convenient location and walking distance to shopping centre, I would definitely stay here again.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sheraton Saigon Grand Opera Hotel , Gestion de l’hôtel
Dear Ashika, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us! We are truly delighted to receive your glowing feedback on your recent experience with us. We have also noted your stay highlights such as the convenience of moving around due to the centrality of our location as well as the professional service provided by our associates. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliments are highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level.Once again, thank you very much for sharing your experience with us and we look forward to welcoming you back again when you next visit this beautiful city! Warm regards, Julian Wong General Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Situated in District 1 where all the good stuff is. Great hotel, great staff service and overall the experience was fantastic.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sheraton Saigon Grand Opera Hotel , Gestion de l’hôtel
Dear VISHPAL, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us! We are truly delighted to receive your glowing feedback on your recent experience with us. We have also noted your stay highlights such as the convenience of moving around due to the centrality of our location as well as the professional service provided by our associates, especially Nhu and Anh Nguyen. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliments are highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Once again, thank you very much for sharing your experience with us and we look forward to welcoming you back again when you next visit this beautiful city! Warm regards, Julian Wong General Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
There are two buildings to this hotel. One is older and larger rooms, other is newer. Ask to stay in the newer building. They will say both are the same but it’s not true. They’ll try and upgrade you to the larger older rooms, don’t do it. The restaurants, breakfast and gym are all in the newer building
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sheraton Saigon Grand Opera Hotel, Gestion de l’hôtel
Dear noah,Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us.At Sheraton Saigon Grand Opera Hotel, we always strive to deliver a memorable stay experience for our guests. However, we were unable to meet your expectations in your recent experience with us and therefore, we wish to extend our sincere apology to you. Please rest assured that your feedback has been shared and taken wholeheartedly with our management team for future improvements. Once again, thank you for your feedbacks and we will work to improve on those shortfalls mentioned with a view to improve our guest stay experience going forward.Kind regards,Julian WongGeneral Manager
