Note fondée sur 42 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2024 sur Expedia
Ive spent three night at Nan House and the welcome, the room, the food and the staff here were perfect!
It was more than I expected! Tuan helped me to plan my visits and also my tres fee to the airport. Full of recommandations
Thanks again! I totally recommend
Commentaires de Gestion de l’hôtel
30 mars 2024 par Nan House , Gestion de l’hôtel
Dear Julliette Thank you so much for staying and leaving us a nice review JullietteEach Nan House members are trying to make your stay as comfortable as possible and we dont mind giving advices using our local knowledge. So you could make the most of your time in Ninh Bình. Wish you wonderful holiday in Vietnam Tuan
par un voyageur
Rapport qualité-prix abusif !
Publié le 25 juill. 2023 sur HotelsEn points positifs, on peut reconnaître que le lieu est agréable, il y a une certaine recherche esthétique. Même si la vue sur la cimenterie est difficile à oublier et les finitions restent à améliorer (fils qui pendent, joints bof etc...)
Gros point négatif: alors que nous avions fait une réservation pour 3 personnes en bonne et due forme, on s'est vus facturer 2 suppléments ! Un pour la seule présence de notre fille, et un pour qu'elle ait droit à un matelas balancé par terre (pas de draps en coton du Nil pour elle...il a fallu aller demander aussi une serviette, heureusement non facturée...par contre, on a eu droit à la facturation de bouteilles d'eau jamais commandées...).
Bref, pas très honnête à mon sens, on n'avait pas été prévenus de ces suppléments, cela rendait le prix de la chambre clairement excessif par rapport à la qualité ! On a poursuivi notre séjour dans un autre homestay aussi avec piscine, un peu moins classieux, beaucoup moins prétentieux et surtout moitié prix alors que la chambre comportait deux grands lits !
Bref, pourquoi pas, mais pas à ce tarif !
Accessoirement, éloigné du centre mais du coup calme. Mais là encore, vous trouverez facilement plus près et tout aussi calme...
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Ha, Gestion de l’hôtel
Dear Sonia, First of all, we thank you so much for staying with Nan House in your recent visit in Ninh Binh. We are so sorry for the experience you had with Nan House. We are very much regretful for the big misunderstanding between us. The deluxe double room was designed for 2 adults and kid under 6 years old for free of surcharge. For kid of 9 years old, there were a lifttle surchage for breakfast ... ect, as well as for extra matress.We thought this is a standard for every hotels worldwide. For a family of 3, we would recommend guests to book a family triple room or a deluxe / superior twin room that would be a lot more comforatble with 2 beds. Deluxe double room has only one large king size bed and that was clearly informed to guests. Besides, we are sorry for other misunderstanding about the cost of minibar water included in the bill. Please kindly check again your bill, our receptionist did not charge you at all. However, we very much apologise and sorry for all these. We wish we had known about your concern so that we would be completely happy to waive all the surcharge because for us, your happiness and satisfaction while staying here with Nan House are the most important. Right after writing this response, i will immediately contact you to refund you the surchage.. We thank you for your understanding and we hope to serve you better and earn your better satifaction if next time you choose to stay with us again. Ha
par un voyageur
Publié le 12 mars 2020 sur Hotels
Great stay - room was brand new and super clean, complimentary bikes were great, Lin was very helpful. We had a lovely time and would definitely go back!
Commentaires de Gestion de l’hôtel
13 mars 2020 par Linh, Gestion de l’hôtel
Dear Arthur
Thank you so much for your stay and spending your valuable time to write us a review. We hope you have enjoyed your trip in Vietnam and do hope to see you back.
Linh, Nan House
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Nan House , Gestion de l’hôtel
Thank you so much Sofia for choosing Nan House to stay. We appreciate that you left Nan House a good review score, that's very motivating to all of us. We hope to see you again soon Ha
par un voyageur
A beautiful stay
Publié le 3 sept. 2024 sur HotelsA very lovely place to stay. The owner helped us with transfers and motorbike hire. The room and hotel was very beautiful. Thank you
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Nan house , Gestion de l’hôtel
Thank you Daria for your review. We appreciate your stay very much and we are happy that you had a nice stay. Do hope to see you again one day and stay with you again All the best
par un voyageur
Publié le 16 mai 2024 sur Expedia
Nan House had the most lovely property that felt like a serene oasis. Beautiful pool which was fabulous for relaxing and cooling off at the end of the day. The surroundings were peaceful and we really appreciated the location outside of the busy town. It was easily walkable to town and there was a fantastic restaurant 5 min. away.
We had delicious breakfasts with good variety and dinner one evening there was very good also. The staff were fun and friendly. They were so accommodating and helpful. We were very well taken care of. I would highly recommend Nan house!
Commentaires de Gestion de l’hôtel
21 mai 2024 par Nan House , Gestion de l’hôtel
Dear DerekThank you so much for your staying and leaving us a good review. Thanks for your being so friendly and kindness to all of Nan House's staff. We love to see you again some day soon. KIndest regards
par un voyageur
Publié le 21 avr. 2024 sur Hotels
Delicious breakfast (omelets 😋) staff very friendly and welcoming. Room was large and cleaned very well. Would definitely recommend this place. Laundry, motorbike rental etc. Were easy and good. Free bicycles for customers.
We left curtains closed, but cleaner was opened them, windos are wide and bit unhappy to show all of my stuff people who are walking by.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Nan House , Gestion de l’hôtel
Dear Ville, We are so sorry that our newly empoyed housekeeper accidentally open your curtains. We apologise for that and will learn from this mistake for our future guests. Thank you so much
par un voyageur
Publié le 27 mars 2024 sur Expedia
A little out of the way, but a very nice little hotel/homestay. Spacious room, clean and comfortable. The staff are very friendly and welcoming. If looking for a quiet, away from town location - highly recommend.
Commentaires de Gestion de l’hôtel
30 mars 2024 par Nan House , Gestion de l’hôtel
Thank you so much Kenneth for staying with us and for writing us a review. Do hope to see you again one day
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Great place to stay in Tam Coc. Jist the right diatance to the shops/restaurants etc. Great staff/hosts and great food too.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Ha, Gestion de l’hôtel
Dear CalumThank you so much for staying with Nan House and for leaving us a positive review. We are so happy that you loved our place and enjjoyed your stay with us. We will try our best to assist guests and improve our services so that you would have wonderful stay when you come to Ninh Binh and stay with Nan HouseDo look forward to meeting you again one day Cheers
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Nan House, Gestion de l’hôtel
Dear VictorThank you so much for staying with Nan House. We look forward to meeting you again one day ! welcome back !
