Avis Grande Vue Private Hotel

Thank you, Ian! We're delighted that you enjoyed your stay at Grande Vue. Warm regards, Ash and the Grande Vue Team

Dear Jorge,Thank you for sharing your feedback with us regarding your recent stay at Grande Vue. We are genuinely sorry that your experience did not meet your expectations, and we sincerely apologise for any inconvenience you experienced during your time with us.Understanding your concerns about certain amenities typically found in larger hotels, we want to emphasise that as a small boutique hotel, we take pride in offering a unique and personalised experience for our guests, which may differ from traditional hotel settings.Regarding breakfast, we apologise for any confusion about our offerings. Our aim is to provide a simple continental breakfast, which includes fresh artisan bread, locally made yogurts, fruit compotes, juices, condiments, and a selection of teas and coffees. We regret if this did not align with what you were expecting.We also recognise the importance of room amenities such as a safe box and luggage racks for guest comfort and security. Your feedback regarding these features is valuable, and we will certainly consider it as we strive to improve and enhance our accommodations. It's worth noting that our rooms are generously sized and include wardrobes for storing clothes, and we are happy to provide additional luggage racks upon request.During your stay, our team assisted you with your bags during check-in, and I personally carried your bags upon your departure. We also offered to clean your room on multiple occasions, but we respect your decision when you declined.Although we do not always have on-site staff, we are available 24/7, and our contact information is readily available in each room. We always encourage guests to communicate any concerns or requests during their stay. Your decision to book an additional night with us was a positive sign, and we genuinely believed you were enjoying your time here.Your feedback is invaluable to us as we continually strive to provide a positive experience for all our guests. We regret not being aware of your concerns during your stay, as we always aim to promptly address any issues to ensure guest satisfaction. Effective communication is essential, and we encourage guests to reach out to us so that we can assist in making their stay as enjoyable as possible.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Ashley(owner)Grande Vue Private Hotel

Many Thanks for your perfect score! Best Regards Ash and the Grande Vue Team

Thank you for the fantastic review, Christine ! So happy you enjoyed our stunning views , breakfast, and beautiful decor. We look forward to welcoming you back soon! Best Regards Ash and the Grande Vue Team

Thankyou for your perfect score Russ! Best Regards Ash and the Grande Vue Team