Check in/check out excellent. The staff are fabulous. Free parking is a bonus & location exceptional. Room (paid for 1 bed 8 nights) had view of Mt Wellington & was as shown, but felt dated & unwelcoming. Some things have been updated (eg carpet), but still feels like it needs a freshen up. The bathroom hasn’t really been modernised so may be why it gives a ‘dated’ feel. Bed was very comfortable & the room spacious. Has a dishwasher, ducted aircon/heater (although the system is huge, yellow & draws your eye to the ceiling); & washing/dryer combo.
Cleaning seemed open to interpretation. We chose not to have cleaning every day, but on days requested, felt like we received sub par treatment (exception to the Saturday crew-fabulous). Replenishment of amenities/rubbish removal was hit & miss as was getting the bed remade some days. There was supposedly a mini bar-charge sheet there, but nothing available.
Biggest problem was the loud humming that (we believe) came from the lift (assume mechanics) which was adjacent our room. It didn’t stop-ever. Hummed constantly & became louder when lift was being used (day & night). We’ve stayed in hotels close to lifts, but this was next level.
On the plus side, hotel is close to everything. Great location. Cost we paid was (in our opinion) above what should be charged for a room that promises a lot but doesn’t deliver.
Would we stay again, no. Wasn’t terrible (there were positives), but for reasons noted above, we’d look elsewhere.
