Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hawthorn Extended Stay By Wyndham NM, Gestion de l’hôtel
Thank you for taking the time to write a review of your recent stay at our hotel. We are delighted that you had a great experience with us. Your feedback is very important to us, and we appreciate your comments.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hawthorn Extended Stay By Wyndham NM, Gestion de l’hôtel
Thank you for your feedback. Your review is very important to us. I'm sorry to hear that our hotel did not meet your expectations. We will continue to work on our issues to ensure that you have a better experience on your next visit.
par un voyageur
Publié le 24 août 2024 sur Expedia
Bien
Commentaires de Gestion de l’hôtel
29 août 2024 par Hawthorn Extended Stay By Wyndham Hobbs, Gestion de l’hôtel
Your feedback is very important to us. Thank you for your stay; we hope to see you again.
par un voyageur
Publié le 24 août 2024 sur Expedia
TV didn't work in the first room, so we were "upgraded". The second room also had TV problems, as well as no ice bucket. Staff was completely unhelpful, and appeared quite uninterested in trying to resolve our issues. I would NOT stay at this property again!
Commentaires de Gestion de l’hôtel
26 août 2024 par Hawthorn Guest Services, Gestion de l’hôtel
Hello Karen, I am sorry to hear that you were having problems with the TV in the suite where you stayed. We do appreciate that you took the time to leave us a review anyway after so much time had passed. I know we cannot make up for our previous visit, but we do hope you would be willing to give us another chance. You are always welcome to ask to speak to a manager if necessary to address any problems or complaints. We take all concerns from our guests seriously and would like to remedy any problems as they happen in real time. Again, I am sorry that your concern was not addressed, and steps have been taken to ensure that this does not happen again to any guest.
par un voyageur
Publié le 5 août 2024 sur Hotels
Horrible smell in room, was dirty. Bed was not made , towels on bed and restroom floor... we left and never stayed the night . Never was cleaned that day
Commentaires de Gestion de l’hôtel
8 août 2024 par Hawthorn Extended Stay By Wyndham Hobbs, Gestion de l’hôtel
I'm sorry to hear that your stay was not as pleasant as it should have been. We will ensure that this issue is resolved as quickly as possible. your feedback is very important to us.
par un voyageur
Publié le 4 août 2024 sur Expedia
The property is currently under renovations, so some of this may change. First our room had no smoke detector, it did have sprinklers, so at least there is that. The room its self was pretty clean, although we had no soap in our room. The hallways, and the elevator defiantly could have used a cleaning. The staff was all very nice and helpful.
Commentaires de Gestion de l’hôtel
8 août 2024 par Hawthorn Extended Stay By Wyndham Hobbs, Gestion de l’hôtel
I'm sorry to hear that your stay was not as pleasant as it should have been. We will ensure that this issue is addressed promptly. Your feedback is very important to us.
par un voyageur
Publié le 2 août 2024 sur Expedia
Staff was very pleasant, and helped out where they could
Commentaires de Gestion de l’hôtel
2 août 2024 par Hawthorn Extended Stay By Wyndham Hobbs, Gestion de l’hôtel
Thank you for your feedback. Your opinion is highly valued by us and our staff. We look forward to seeing you soon.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Several days when they didnt clean the room or give new towels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hawthorn Extended Stay By Wyndham NM, Gestion de l’hôtel
I'm sorry to hear that your stay at our hotel was not as pleasant as it should have been. I will double-check with my staff to find out why your room did not get cleaned.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hawthorn Extended Stay By Wyndham Hobbs, Gestion de l’hôtel
Thank you for your feedback; your opinion is very important to us, and we will strive to improve your next experience.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hawthorn Guest Services, Gestion de l’hôtel
We are glad to hear that your stay was up to your standards, thank you for your feedback.
