Note fondée sur 642 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024
I paid for two rooms got there wanted close to each other they put me on different floors
Commentaires de Gestion de l’hôtel
18 août 2024 par Donny from Front Desk, Gestion de l’hôtel
Dear Rosie, We apologize for this mishap. We definitely drop the ball on this stay. We hope you will come stay with us again so we can make your stay what it's suppose to be, relaxing and worry free. We hope to see you again soon! Until then, we wish you safe, happy and healthy travels.
par un voyageur de Hobbs
Publié le 8 août 2024 sur Expedia
Frieny staff, clean, spacious
Commentaires de Gestion de l’hôtel
10 août 2024 par LaQuinta Inn & Suites Hobbs Guest Relations, Gestion de l’hôtel
Dalton, We are delighted that you found our staff funny and engaging. We also appreciate you specifying our cleanliness and of our rooms and how spacious they are. We must agree that we are not your standard one-size-fits-all when it comes to our rooms. We hope to see you again very soon. Until we meet again, safe travels to you.
par un voyageur
Being remodeled should be open
Publié le 8 août 2024 sur HotelsMotel is being remodeled and is very dirty!! Carpets in hall way were very bad with paint all over.. room had a weird smell
Commentaires de Gestion de l’hôtel
10 août 2024 par LaQuinta Inn & Suites of Hobbs Guest Relations, Gestion de l’hôtel
Dearest Yvionne,We apologize for the less than stellar stay you deserved while staying at our property. While we do try our best to keep the dust and grime from settling from our renovations, sometimes we do come up short. The other concerns you mentioned in your review (ex: Hallway carpets and weird smells) are just temporary because we have not finished renovating yet. The final plan is to replace the hallway carpets after new paint and wall paper goes up. and giving some time, the "new" smell will dissipate. We want to extend a warm invitation to come back and experience the difference one the reno is done. Thank you for bringing your concerns to us and we will do better. Hope to see you again for another chance, but until then, safe travels to you.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par LaQuinta Inn & Suites Hobbs Guest Relations, Gestion de l’hôtel
Dalton,You like us, you really, really like us! We could not be more excited you had a great stay with us. We do hope to see you again and hope we earn your high praise you gave us for this stay. Until we meet again, safe travels to you!
par un voyageur
Publié le 5 août 2024 sur Expedia
They didn't inform us when booking there is no swimming pool, we were supposed to have double bed and only ended up with one. (had the rest my family ended up going it would of been a problem) cause the place was booked up! The showers were not warm. We only had to stay for one night so we just delt with it.
Commentaires de Gestion de l’hôtel
10 août 2024 par LaQuinta Inn & Suites Hobbs Guest Relations, Gestion de l’hôtel
Stephanie,Oh no! We apologize for the misinformation. While we do realize that what is being said now does not fix your stay you just had, we will agree that there was something that went wrong during your stay with us. We want to encourage you to reach out to the hotel directly next time if you have any questions at all about your room, the amenities, etc. It was a very busy weekend when you stayed with us but we are confident we can make a future stays more comfortable. Also, you can always come to us while staying and let us know your needs and we are always glad to help. We do not want you to have to "just deal with it," we want you to be able to relax and enjoy your stay. Please consider giving us another chance, our renovation will not last forever and then we can really have a great time! Thank you for your review and bringing your concerns to our attention. We are listening, learning, and improving. We hope we will see you again soon, but until then, safe travels to you!
par un voyageur
Publié le 5 août 2024 sur Expedia
The staff was very friendly, but I wished I had known that the pool was out of order and the hotel was under construction at time of booking. I had my grandkids along and specifically booked this hotel for the pool. They were so disappointed that they couldn’t swim. Also the facility was being remodeled, lots of construction and our room door was difficult to close. Water in bathtub was very slow to drain so not very sanitary. Staff was very friendly and gave us tips on where to eat dinner and free breakfast was pretty decent.
Commentaires de Gestion de l’hôtel
10 août 2024 par LaQuinta Inn & Suites of Hobbs Guest Relations, Gestion de l’hôtel
Dear Mitzi,Thank you for the shout out to our staff, aren't they the best? We are also disappointed that your grandkids didn't get to enjoy our pool during your stay. We also know that you know it was because of the renovation that the pool was closed. However, the renovation will not last forever and we are getting more and more of it done everyday. We hope that you will check in with us soon to see the progress and when the pool is back in service. Thank you for bring your concerns to our attention and we will definitely get them addressed. We hope to see you again soon, but until then then safe travels.
par un voyageur
Softball
Publié le 4 août 2024 sur HotelsLa Quinta was being remodeled and front desk failed to inform me before reservation was made. Front entrance was full of construction materials. Carpet was half pulled with screws and staples on them by entrance to my room. Their was no hot water in shower. Carpet was soaking wet by airconditioner. Bathroom door would get stuck hard and wouldn't stay open. Pool was empty and work out rooms machines wete all to one side. Not the greatest stay for price charge, should have been less for limited uses.
Commentaires de Gestion de l’hôtel
10 août 2024 par LaQuinta Inn & Suites of Hobbs Guest Relations, Gestion de l’hôtel
Dear Olga,We want to acknowledge that renovations are never easy or fun. They do cramp the style a little bit, but the bright side is when it is all done, we have a wonderful and awesome property to share and offer our guests. Everything you mentioned will be addressed so as to make staying during the renovation much better. Also, feel free to call the hotel directly and we can let you know what is going on in real time. We have also contacted all of our online partners to let them know to list that we are under renovation and that the pool is also down for maintenance so guests can be informed before they book. We hope that you will give us another chance and that we will see you soon. Until we meet again, safe travels to you.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par LaQuinta Inn & Suites of Hobbs Guest Relations, Gestion de l’hôtel
Dear Jose,We are so sorry to see that you did not have a good stay with us this past weekend. If there were any concerns you would like to let us know about we are hear to listen. You can call us directly. We hope we will see you again soon. Until we meet again, safe travels to you.
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Donny Front Desk, Gestion de l’hôtel
Dear Mirnda, we are excited that you enjoyed your stay with us and rated us a 5 out of 5! We hope you stay with us again whenever you are in our city! Until we meeting again, we wish you safe, happy and healthy travels!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I love staying at this hotel.
Commentaires de Gestion de l’hôtel
10 août 2024 par LaQuinta Inn & Suites of Hobbs Guest Relations, Gestion de l’hôtel
Dear Rose,We are so glad you love staying with us and we love having you! How's that for a win-win? We also appreciate all the cheerleaders we can get! We can not wait to see you again, please come back soon. Until we meet again, we wish you nothing but safe, happy and healthy travels!
