Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 oct. 2018 sur Hotels
par un voyageur
Publié le 22 sept. 2024
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kamryn,We are thrilled to hear that you had a wonderful experience during your stay with us! We appreciate your kind words and look forward to welcoming you back in the future.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The service and the room itself were great. Pool and fitness room are great! Wonderful breakfast host. But the hems had come undone on the room drapes, conditioner bottle in the shower was empty, the parking lot was pitch black (very few working lights and not enough lights) and the main hotel sign is small and hidden by shrubbery. Small but important details.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello KELLY,We're enraptured to hear you had a wonderful stay with us! We appreciate your kind words and hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager, Gestion de l’hôtel
Hello Ismael, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
There was white specks on our carpet possibly plaster. There was a T shirt between the wall and the mattress that wasn’t ours. Bathroom grout sloppy. Tight bathroom with shower door
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello john,We're sorry to hear about your experience. We appreciate your feedback and will address these concerns to ensure our standards are met. Our team will look into the issues you've mentioned for improvement. Your comments are valuable for our constant enhancement of guest experiences.
par un voyageur
Publié le 30 août 2024 sur Expedia
I felt the toilets were way way too low to the floor. The breakfast was costly for what foods were available, it was no different than a continental breakfast but you had to pay. Food in the lounge was excellent. White bed sheets had stains on them upon entering our room the 1st night. Also no complimentary hand soap in the bathroom. TV remote was useless at operating the TV. Left curtain in room #133 has a gap between the wall on the left side so the parking lot lights illuminate the entire headboard on that side of the room.
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Toni,We appreciate your feedback and regret that your experience did not meet your expectations. Your comments have been noted and shared with the necessary departments for further review and improvement. We value your input and will address these concerns for future guests' comfort and satisfaction.
par un voyageur
Publié le 27 août 2024 sur Expedia
The room was dirty upon arrival, crumbs and hair in beds, hair in tub, and toilet dirty. The whole room was dusty. I went to front desk to provide this information and ask for a new room. The front desk staff informed they had no other rooms that could accommodate our party/room type. They offered to do a deep clean of the room, which meant we had to leave the property for them to do so. Not having another place to stay in the area, we had no choice but to agree to this. The ONLY saving grace at this hotel was Anna at the front desk who did the clean herself with the help of an assistant. She wrote an I’m sorry card and provided a small tin of cookies. The fact that these items exist should be enough to know they have had problems in the past.
I requested a call from the manager, and two days post stay there has been no call, no apology, nothing. I called again today to speak to the manager and again got a response from front desk staff of “we can write a note to her to call-acknowledging that there is already a note for her.
Very disappointed in this hotel. For being a Doubletree by Hilton, I expected for this hotel to meet the quality standards we are all used to. They failed to even meet minimal expectations. Do not book this hotel.
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Dee, We appreciate your detailed feedback regarding your recent stay. We take guest concerns seriously and are committed to addressing them with our team. The actions you described are not indicative of the standards we strive for. We will use your comments as a training opportunity for our staff to ensure a better experience for future guests. Your input is valuable as we continuously work to improve our services.
par un voyageur
Not the best experience...
Publié le 22 août 2024 sur HotelsAdded breakfast through booking. Didn't receive breakfast even though I checked box for $6. Bathroom didn't have soap in it?!? Haven't seen that before. Staff was frustrated they had a line of guests to check in since she was by herself.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,We regret to hear about your experience and appreciate your feedback. We encourage guests to reach out to us during their stay so that we can address any concerns promptly. Our team aims to provide efficient service to all guests, and we will address the check-in process with our staff. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello rebecca,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any specific feedback you may have so we can address any concerns and improve our services for the future.
