Note fondée sur 586 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Property is very clean and noise levels were average. Pets are allowed so be prepared for barking dogs. Would highly suggest getting a room with lake view. About 15 minutes away from food. May want to stop by and get snacks before coming. No room service but can get coffee and towels from front desk. Overall, liked the property.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Elaine,Thank you for your thoughtful review! We’re glad to hear you enjoyed the cleanliness of the property and appreciate your recommendation for a lake view. While we don’t offer room service, it’s great to know you made use of the front desk for coffee and towels. We hope to welcome you back for another enjoyable stay.Best Wishes, Social Media Support
par un voyageur
Publié le 2 sept. 2024 sur Hotels
There was a water main break (what we were told) therefore no one could shower, use the bathroom, etc. Walls were super thin so you could hear everything in units near you and from outside.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Christi,We are truly sorry for the inconveniences you experienced during your stay, especially due to the water main break and the noise from nearby units. We understand how frustrating it must have been to be unable to shower or use the bathroom, and we sincerely apologize for the disruption to your comfort. Your feedback is valuable, and we’ll work to improve in these areas. We hope to have the opportunity to provide you with a much better experience in the future.Best Wishes,Social Media Support
par un voyageur
Publié le 27 août 2024 sur Expedia
The condo was not clean. Bedding was dirty. Couch is severely stained. The dishes was put away dirty. There was some kind of sauce all over the stove. The room I booked online is not the room we was given. The hot tub doesn’t work properly.
Commentaires de Gestion de l’hôtel
30 août 2024 par Social Media Support, Gestion de l’hôtel
Hi Melissa,We sincerely apologize for the condition of your room and the issues you encountered during your stay. This is certainly not the standard of cleanliness and service we strive to provide. We understand how disappointing this must have been, and we will be addressing your concerns with our housekeeping and maintenance teams to ensure these issues are resolved. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you’ll give us another opportunity to provide the quality experience you deserve.Kind Regards, Social Media Support
par un voyageur
Publié le 26 août 2024 sur Hotels
Nice peaceful stay
Commentaires de Gestion de l’hôtel
30 août 2024 par Social Media Support, Gestion de l’hôtel
Hi Arnold,Thank you for your feedback! We’re glad to hear you enjoyed a peaceful stay with us. We look forward to welcoming you back for another relaxing visit soon!Kind Regards, Social Media Support
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Social Media Support, Gestion de l’hôtel
Hi Sheila,We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Branson Lakes Resort in the future for another impressive stay! Best Wishes,Social Media Support
par un voyageur
Publié le 20 août 2024 sur Hotels
Great stay very clean would stay again.
Commentaires de Gestion de l’hôtel
30 août 2024 par Social Media Support, Gestion de l’hôtel
Hi Justin,Thank you for your kind words! We're thrilled to hear you had a great and clean stay. We can't wait to welcome you back for another wonderful visit!Kind Regards, Social Media Support
par un voyageur
Publié le 19 août 2024 sur Hotels
it was wnderful
Commentaires de Gestion de l’hôtel
30 août 2024 par Social Media Support, Gestion de l’hôtel
Hi Brandy,We’re so glad you had a wonderful time with us! Your positive feedback means a lot, and we can't wait to have you back for another great stay!Kind Regards,Social Media Support
par un voyageur
Publié le 19 août 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
30 août 2024 par Social Media Support, Gestion de l’hôtel
Hi Edgar,Thank you for your kind words! We’re glad you had a great experience and hope to welcome you back again soon!Kind Regards, Social Media Support
par un voyageur
Westlake resort Branson, Missouri
Publié le 18 août 2024 sur HotelsVery nice place. The only thing we noticed was walking barefoot The hardwood floors were beautiful, but our feet were black must’ve not been moped in months
Commentaires de Gestion de l’hôtel
30 août 2024 par Social Media Support, Gestion de l’hôtel
Hi Chuck,Thank you for your feedback and for letting us know about your experience. We’re glad you enjoyed our property but apologize for the issue with the floors. Your comments will be shared with our housekeeping team to ensure our high standards of cleanliness are met. We appreciate your feedback and hope to have the chance to welcome you back for an even better stay!Kind Regards, Social Media Support
par un voyageur
Publié le 17 août 2024 sur Expedia
I love to set. The property, was on the lake and had beautiful lake views and not too far from entertainment. We were on the first floor and I do feel like it was very loud and the people above us walking around.
Commentaires de Gestion de l’hôtel
30 août 2024 par Social Media Support, Gestion de l’hôtel
Hi Rebecca,Thank you for sharing your experience with us! We're delighted you enjoyed the beautiful lake views and the convenient location near entertainment. We apologize for the noise from the floor above and appreciate your feedback as it helps us improve. We hope to welcome you back for a quieter and even more enjoyable stay in the future!Kind Regards, Social Media Support
