Note fondée sur 412 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Francisco,Thank you for choosing to stay at our Red Roof Inn Holton. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 mai 2024 sur Expedia
You know what you get. Great price but an old tired property. Staff friendly. But systems suck in that it took 15 minutes to check even with a confirmed and fully paid reservation in hand.
Commentaires de Gestion de l’hôtel
24 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Dean,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HOLTON and it meeting your expectations with our staff service and prices. However, you've indicated that you found the property to be dated and that the check in time was lengthy. This is unfortunate to see, thank you for making us aware of this concern. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Mark,Thank you for choosing to stay at our Red Roof Inn Holton. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 mai 2024 sur Expedia
It was close to the funeral home that I needed to be at so thats the plus. It was dirty and kids running around upstairs.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Teresa. The staff and I at the RED ROOF INN HOLTON were disappointed to see your 2/5 score. You indicated that the cleanliness of our hotel and the noise disturbance dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nevertheless, I am happy to hear that you found our hotel to be convenient.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 mai 2024 sur Hotels
Dirty and rundown
Commentaires de Gestion de l’hôtel
10 mai 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear James,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Holton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with the lack of cleanliness and the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mai 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Ridge,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Holton and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Jeffrey. The staff at the RED ROOF INN HOLTON and I were screaming with excitement when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 mars 2024 sur Expedia
There wasn't anything out of the norm other than a few lightbulbs out. Thin walls and little care for customers.
Commentaires de Gestion de l’hôtel
20 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Jason,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HOLTON. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy to know that you made us your choice of stay. However, as it relates to your comment of the thin walls, little care for customers and the lightbulbs, these concerns will be taken into consideration as we seek to improve the quality we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
More than a bargain
Publié le 11 mars 2024 sur HotelsThe staff was absolutely amazing!! Very helpful and friendly. Pretty clean for an inexpensive hotel. (Probably should vacuum the space between the mattress and the headboard.) I would definitely stay again.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Red Roof Management, Gestion de l’hôtel
Dear Jason, Everyone here at the Red Roof Inn Holton was proud to see your 5/5 score. Your kind words regarding our amazing staff, affordability and the other highlights are much appreciated. However, you stated that we should vacuum the space between the mattress and the headboard. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Red Roof Management , Gestion de l’hôtel
Thank you for taking a moment to leave a review, Melissa. The staff and I at the Red Roof Inn Holton appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
