Note fondée sur 222 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mai 2024 sur Expedia
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Don’t stay here … at least not until they get it fixed up. The place is in major need of a remodel.
No wifi no cable tv.
Our toilet was so close to the sink you had to sit sideways. The shower hot water didn’t work in the AM.
Worst was that the power went out at 12:30a and was out all night … as there was no one at the front desk to notify about the problem.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Paul , Gestion de l’hôtel
Hi, Thank you for your review and im sorry to hear your stay didnt go as planned.Having taken over late last year we are in the process of a revamp of the hotel across all areas.Unfortunatey due to a power outage which was beyond our control it meant that the hot water system was not operational, hence no hot water.Since your stay room information packs have been created with contact numbers should the front desk be closed.We do hope you will visit again in the future.Kind regards
par un voyageur
Publié le 17 févr. 2024 sur Hotels
When I arrived, I was greeted by two dogs, best welcoming committee ever. Abby was very helpful at the front desk, and she walked me and showed me to my room. A service from the past. I walk to a beautiful view of the harbor.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Paul , Gestion de l’hôtel
Hi Phillip, Thank you for your amazing review! Glad you enjoyed the welcome from Bodie and Artie and loved the view from your room. i will pass on your thanks to abbie too and we hope to see you again soon!
par un voyageur
Publié le 21 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Boathouse, Gestion de l’hôtel
Thank you for the review and the 8. If you have any feedback as to how we can make it up to 10, we would be most grateful. We only took over the hotel at the end of October at 3 days notice, and it was in a dire state after the previous owners. We have changed lots, done lots, and made improvements to many things, just a tough time of year to be taking on a seasonl business!!
par un voyageur
Publié le 7 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Boathouse, Gestion de l’hôtel
Hi Trevor, sorry we didn't hit the mark on your stay. We only took over the hotel at the end of October, so your feedback as to why you have given us a low score would be beneficial. Thanks,
par un voyageur
Publié le 28 nov. 2023 sur Expedia
The outside of the property needed a good tidy up of the hedges and patio areas, ther were stea cats catching a leaving dead tats in the patio area, our room had no heating or hot water so we had to move to another room. The decor inside was dated and requires a good facelift, the staff, whilst helpful were untidy and you could not identify them. On staff member ha NO knowledge of Gluten Free dietary requirements, and she was cooking my breakfast, the food overall was of a good standard and I would eat my evening meals there again. The second room we had was well maintained and had a good view of the harbour and breakwater, there are good parking facilities (free) and the management are trying their best under very trying circumstances, so although this seems like a poor review, it is not as bad as some places. So please stay and enjoy the area, the hotel can only get better if people use it and support it.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Boathouse, Gestion de l’hôtel
Thank you for the 5/5, we only took over the hotel on at the end of October 2023, so good to know we did ok!! Hopefully see you again :)
par un voyageur de Te aroha
Publié le 26 nov. 2023 sur Expedia
Look ill keep it fairly honest and short. When we walked into our room, it reeked of dampness, all locks or window stays were damaged or rusted out so you couldn't control ventilation/ open a bathroom window to get rid of the strong smell of bleach.I pulled back the fitted sheet to see the state of the mattress, and let's just say that's the reason I slept fully clothed and on top of all the bedding. This place is good for budget travelers or those who need to lay their head before catching the ferry the next morning, its not somewhere id stay for a holiday. We stayed here in September 23
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Boathouse, Gestion de l’hôtel
Hi Chelsea,We are new owners of the Boathouse Hotel and we took over the hotel on 21 October 2023. Your review is for a stay prior to us taking over. We agree that the standards here were shocking. Cleanliness left a lot to be desired, we were mortified at what we saw when we took over and I personally blitzed 3 bathrooms which took me nearly 4 hours!! We also agree it hasn't been well-kept and has clearly lacked maintenance. We have addressed many failings of the hotel since taking over, including guest and staff safety in repsect of a new fire alarm system, essentail electrical maintenance and a new heating boiler. We have also replaced windows in many rooms, bought new beds, pillows, mattresses and duvets, fixed the roof, had various plumbing works carried out, improved the garden, and reducing carbon footprints. Decor is next, though we can't paint the outside until the weather improves :( and the cost of the above improvements are obviously high, so we won't be able to fix everything straight away - more is the pity!!! However, we have an enormous task ahead of us, but fingers crossed you'll give us another go in the future. Thanks,The Boathouse Team
par un voyageur
Publié le 6 nov. 2023 sur Hotels
par un voyageur
Publié le 18 oct. 2023 sur Hotels
