Note fondée sur 296 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Olivier
Publié le 14 juin 2017 sur Hotels
Motel très bien placé à l'entrée de la ville et en face du port , des restaurants (de poisson) et à côté de la plage. Très bon point de départ de Redwood national park.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Floor had water from fridge used towel to wipe up and it was nasty black from dirty floor
Room smells heavily of weed
Bed sheets worn and thin and stained. Bleached out spots from trying to clean stains
Door, door stop on wall, mirror and bathroom walls had writings that one might take as being a gang type writings. Rolling desk chair broken arms. Other chair in room, seat was heavily stained.
King size bed with 2 small pillows
Overall appearance when you pull in is that it seems to be well kept safe type place.
But it was horrible.
Definitely on my NEVER RETURN places.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Regency Inn Hondo, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback regarding your recent stay at Regency Inn Hondo. We sincerely apologize for the inconveniences you experienced during your visit. Your comments about the cleanliness of the room, the condition of the furniture, and the overall atmosphere are concerning to us.We strive to provide a comfortable and welcoming environment for all our guests, and it is clear that we fell short in your case. Please know that we take these matters seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made.We appreciate your input, as it helps us to enhance our services. If you choose to give us another chance in the future, we would love the opportunity to provide you with a much better experience.Thank you again for your feedback.Sincerely,
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Outlets broken in the room, water wouldn’t turn to cold, bright direct overhead lighting with no lamps, thin sheets, uncomfortable beds, a huge water bug dead in the middle of the floor when we got to our room, pool in very poor condition etc etc.
This is very much a somewhat cheap ($84 the night before for a super nice Holiday Inn) place to stay and that’s it. Necessary only because the other hotel in town was booked. Would not go back.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Regency Inn Management Team , Gestion de l’hôtel
Thank you for taking the time to share your concerns about your stay at Regency Inn Hondo. We sincerely apologize for the issues you encountered, including the broken outlets, temperature control in the water, uncomfortable bedding, and cleanliness of your room. Your feedback regarding the pool and overall condition of the property is invaluable to us, as we strive to provide a better experience for our guests.We understand your disappointment, especially when comparing to other accommodations in the area. Please know that we are taking your comments seriously and will address these matters with our team. We hope to have the opportunity to improve your experience in the future. Thank you again for your input.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for your feedback regarding your stay at Regency Inn Hondo. We’re sorry to hear that your experience did not meet your expectations. Please share more details about the issues you faced, as we are committed to improving our services. We hope to have the opportunity to make it right in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for the fantastic 5-star review! We're so glad to hear you enjoyed your stay at Regency Inn. Your kind words about our clean and spacious rooms mean a lot to us. We appreciate your feedback and look forward to welcoming you back for another wonderful experience soon! Safe travels!
par un voyageur
Publié le 26 août 2024 sur Expedia
The owner and staff were very accomodating. Room was very clean and comfortable.
The parking lot does require some attention.
Commentaires de Gestion de l’hôtel
27 août 2024 par Rick, Gestion de l’hôtel
Thank you for your wonderful feedback! We're delighted to hear that you found our owner and staff accommodating and that your room was clean and comfortable. We strive to provide a welcoming environment for our guests.We appreciate your note about the parking lot and will take it into consideration for improvements. Your insights are valuable to us as we work to enhance our facilities.We hope to welcome you back to Regency Inn Hondo soon for another great stay! Thank you for choosing us!
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Rick, Gestion de l’hôtel
Thank you for your 8 out of 10 rating! We're pleased to hear you had a positive experience at Regency Inn. Your feedback is important to us, and it helps us know what we’re doing well and where we can improve. If there’s anything specific that could enhance your stay next time, please don’t hesitate to share. We look forward to welcoming you back soon!
par un voyageur
Publié le 12 août 2024 sur Hotels
The beds are extremely hard and the room we were given was not clean. The floors were dirty and you could tell it hadnt been mopped. The baseboards need cleaning as well as walls in restroom and room alone. There were alot of flies in our room in the window too.
Commentaires de Gestion de l’hôtel
13 août 2024 par Rick , Gestion de l’hôtel
As Regency Inn Hondo, we sincerely apologize for the unsatisfactory experience you had during your recent stay at our hotel. We are disappointed to hear about the condition of your room and the cleanliness issues you encountered. This does not reflect the high standards we strive to maintain for our guests.Please know that your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure that such lapses do not occur in the future. We take cleanliness and guest comfort very seriously, and we are committed to providing a pleasant and hygienic environment for all our guests.We apologize for any inconvenience caused and appreciate you bringing these issues to our attention. We hope you will give us another opportunity to exceed your expectations and provide you with a much-improved stay in the future. Thank you for sharing your feedback with us.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Rick, Gestion de l’hôtel
We are truly sorry to hear that your experience fell short of your expectations and that you rated us a 2 out of 10. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We regret that we did not meet your standards during your stay, and we apologize for any inconvenience or discomfort you experienced. Rest assured that we take your comments seriously, and we will work diligently to address the issues you have raised to prevent similar occurrences in the future.We appreciate your candor and thank you for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back and provide you with a much-improved experience that reflects the high standards we aim to deliver to all our guests. Your satisfaction is our priority, and we will do our best to make it right. Thank you for your understanding.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Management Team , Gestion de l’hôtel
We are sorry to hear that your experience at Regency Inn Hondo did not meet your expectations. Your feedback is important to us, and we would like to learn more about how we can improve. Please feel free to reach out to us with any specific concerns so that we can address them accordingly. Thank you for sharing your feedback with us.
