Note fondée sur 292 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Olivier
Publié le 14 juin 2017 sur Hotels
Motel très bien placé à l'entrée de la ville et en face du port , des restaurants (de poisson) et à côté de la plage. Très bon point de départ de Redwood national park.
par un voyageur
Publié le 26 août 2024 sur Expedia
The owner and staff were very accomodating. Room was very clean and comfortable.
The parking lot does require some attention.
Commentaires de Gestion de l’hôtel
27 août 2024 par Rick, Gestion de l’hôtel
Thank you for your wonderful feedback! We're delighted to hear that you found our owner and staff accommodating and that your room was clean and comfortable. We strive to provide a welcoming environment for our guests.We appreciate your note about the parking lot and will take it into consideration for improvements. Your insights are valuable to us as we work to enhance our facilities.We hope to welcome you back to Regency Inn Hondo soon for another great stay! Thank you for choosing us!
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Rick, Gestion de l’hôtel
Thank you for your 8 out of 10 rating! We're pleased to hear you had a positive experience at Regency Inn. Your feedback is important to us, and it helps us know what we’re doing well and where we can improve. If there’s anything specific that could enhance your stay next time, please don’t hesitate to share. We look forward to welcoming you back soon!
par un voyageur
Publié le 12 août 2024 sur Hotels
The beds are extremely hard and the room we were given was not clean. The floors were dirty and you could tell it hadnt been mopped. The baseboards need cleaning as well as walls in restroom and room alone. There were alot of flies in our room in the window too.
Commentaires de Gestion de l’hôtel
13 août 2024 par Rick , Gestion de l’hôtel
As Regency Inn Hondo, we sincerely apologize for the unsatisfactory experience you had during your recent stay at our hotel. We are disappointed to hear about the condition of your room and the cleanliness issues you encountered. This does not reflect the high standards we strive to maintain for our guests.Please know that your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure that such lapses do not occur in the future. We take cleanliness and guest comfort very seriously, and we are committed to providing a pleasant and hygienic environment for all our guests.We apologize for any inconvenience caused and appreciate you bringing these issues to our attention. We hope you will give us another opportunity to exceed your expectations and provide you with a much-improved stay in the future. Thank you for sharing your feedback with us.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Rick, Gestion de l’hôtel
We are truly sorry to hear that your experience fell short of your expectations and that you rated us a 2 out of 10. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We regret that we did not meet your standards during your stay, and we apologize for any inconvenience or discomfort you experienced. Rest assured that we take your comments seriously, and we will work diligently to address the issues you have raised to prevent similar occurrences in the future.We appreciate your candor and thank you for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back and provide you with a much-improved experience that reflects the high standards we aim to deliver to all our guests. Your satisfaction is our priority, and we will do our best to make it right. Thank you for your understanding.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Management Team , Gestion de l’hôtel
We are sorry to hear that your experience at Regency Inn Hondo did not meet your expectations. Your feedback is important to us, and we would like to learn more about how we can improve. Please feel free to reach out to us with any specific concerns so that we can address them accordingly. Thank you for sharing your feedback with us.
par un voyageur de NEW BRAUNFELS
Publié le 22 juill. 2024 sur Expedia
Great place for quick over night stay!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Rick , Gestion de l’hôtel
We are delighted to hear that you had a great experience during your quick overnight stay at Regency Inn Hondo. Thank you for choosing our hotel, and we hope to welcome you back for another pleasant stay in the future!
par un voyageur
Publié le 10 juill. 2024 sur Expedia
The first thing, cracker crumbs on top of the bed. We shook the top cover... then the dead bugs on the RR floor, mildew behind the toilet, we killed two spiders. The Bed linens are so old and worn were see-through and dry rotted, the towels are stained and scrappy looking, Bed pillows are in horrid yellow (should be ashamed) stained condition (at least use zippered covers to hide that nastiness!) Chairs also stained and very very old and outdated fabric. I was glad I had blankets to cover and sit on and to wrap pillows so we could use them - I was VERY scared of bed bugs and slept in the chair. - no ice was available, the fridge was frozen up with frosted ice on it... My husband asked about another machine, and they said "Oh it was working and nothing more... we had to go get ice at a convenience store. I feel the rate was way more than the room was worth, I will never rebook with them again. The only good thing was the attendant was cordial, but you could tell he was tired of his job and treated his guests as an inconvenience rather than an income opportunity. I am truly sorry for that. We stayed bc we were evacuating a hurricane and weren't sure who else had a place. we didn't know the area, and Regency is a JOKE of a name... Better named the Crypt Hotel. Sorry, but you should try it there, seems you should send spotters out before listing such a place. Maybe it's the town, maybe people treat it ill, but those issues were things I feel the owners CAN do something about. ~S~
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Regency Inn Hondo Management Team, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at Regency Inn Hondo. Your feedback is important to us, and we will address the issues you have raised with our team to ensure that they are rectified promptly.We are truly sorry to hear about the cleanliness issues you encountered in your room. Please know that this does not reflect the high standards we strive to maintain at our establishment. Rest assured that we will be conducting a thorough inspection of the room to address and resolve these issues immediately.Regarding the lack of ice availability and the condition of the amenities in your room, we appreciate you bringing this to our attention. We will work diligently to ensure that all our facilities are in optimal condition for our guests.We are glad to hear that our staff member was cordial during your stay, and we will make sure to address any concerns they may have regarding their job satisfaction.We understand your decision not to rebook with us, but we hope that you will give us another opportunity to exceed your expectations in the future. Your comfort and satisfaction are important to us, and we will do our best to ensure that your next stay with us is a pleasant one.Thank you once again for your feedback, and we hope to have the chance to welcome you back and provide you with a much-improved experience.Warm regards,Regency Inn Hondo Management Team
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Rick, Gestion de l’hôtel
Thank you for your feedback on your recent stay at Regency Inn Hondo. We appreciate your honest rating and value your input. If there are specific areas where we can improve and make your next stay more enjoyable, please feel free to share them with us. We hope to have the opportunity to better meet your expectations on your next visit.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Great stay for this mommy and 2 little ones. The office put us close to the pool and the office so I felt super safe. The fridge was frozen but that happens so much so it wasn't a big issue with us. The nice lady at the office got me in early on the check in date and we had a great stay for 2 nights. Thank you for the great stay, hospitality and nice people. We will be back in July hopefully
Commentaires de Gestion de l’hôtel
25 juin 2024 par Rick, Gestion de l’hôtel
Thank you for sharing your positive experience at Regency Inn Hondo! We are glad you felt safe and enjoyed your stay with us. We look forward to welcoming you back in July! Thank you for choosing us.
