Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Personnel à l accueil au top.
Commentaires de Gestion de l’hôtel
27 août 2024 par Grand Hyatt Hong Kong, Gestion de l’hôtel
Dear Michael, We would like to extend our sincere gratitude for acknowledging Grand Hyatt Hong Kong for providing exceptional service. Our team here takes great pride in their work and always endeavors to anticipate guest needs and delivers them wholeheartedly. It is very heartening to know that our warm hospitality has significantly contributed to your amazing experience with us. Thank you very much for rewarding our efforts with a perfect rating and we are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
par un voyageur de Etampes
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Grand Hyatt Hong Kong , Gestion de l’hôtel
Dear Luc, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are delighted to learn that you enjoyed your stay with us through this 4-star review. Your satisfaction is our top priority and we would love to hear from you on how we can make your next visit a seamless experience. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
par un voyageur
Pour affaires seulement
Publié le 28 janv. 2024 sur HotelsEquipement et propreté de ce qui est attendu dans ce type d'hôtel mais froid et impersonnel. Style très luxe de la fin des années 90. Dans un quartier assez animé mais un peu à l'écart. Très bien dans un cadre professionnel, franchement décevant pour le prix.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Grand Hyatt Hong Kong , Gestion de l’hôtel
Dear Patrick, Thank you for taking your precious time to post a review of your stay at Grand Hyatt Hong Kong. We are glad to know that you were pleased with our standard of cleanliness and equipment. However, we regret that we failed to deliver you an impressive experience. We genuinely appreciate your candid feedback on areas where we can do better. It is through valuable input from guests like yourself that we are able to monitor and enhance our service and facilities to exceed expectations. Your support means a great deal to us, and we sincerely hope to have the opportunity to provide you with a better experience in the future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
par un voyageur
Publié le 8 mai 2023 sur Expedia
As usual one of the best hotels if not the best in Hong Kong Island.
Commentaires de Gestion de l’hôtel
8 mai 2023 par Grand Hyatt Hong Kong, Gestion de l’hôtel
Dear MICHEL, Thank you for your continued support of Grand Hyatt Hong Kong and for taking the extra time to share your compliments on Expedia. It is very inspiring to receive your 5-star recognition for delivering you another wonderful experience. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
par un voyageur
Publié le 28 janv. 2023 sur Hotels
Tout est comme toujours parfait dans cet hôtel en particulier si vous prenez une chambre à partir du 30 étage avec champagne et nourriture à gogo inclus dans le prix
Commentaires de Gestion de l’hôtel
30 janv. 2023 par Grand Hyatt Hong Kong , Gestion de l’hôtel
Dear F M P, Thank you for taking your precious time to give Grand Hyatt Hong Kong your vote of confidence on Hotels.com. It is very heartwarming to know that the service provided by the team combined with the offerings and privileges at the Grand Club Lounge has continued to be impressive, and your generous compliment of our efforts is very uplifting. We look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
par un voyageur
Publié le 18 nov. 2022 sur Expedia
toujours impeccable. et en ce moment beaucoup moins de monde.
Commentaires de Gestion de l’hôtel
19 nov. 2022 par Grand Hyatt Hong Kong, Gestion de l’hôtel
Dear MICHEL, Thank you very much for taking the time to recognize the impeccable services at Grand Hyatt Hong Kong. We are so thrilled to know that we have provided you with an experience deserving of your perfect rating and look forward to another chance of serving you again in near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
par un voyageur
Publié le 15 nov. 2019 sur Hotels
par un voyageur
Amazing hotel
Publié le 26 oct. 2019 sur HotelsAmazing service. Great staff, all very friendly/professional and available.
Sport center very comfortable and clean.
I tried several restaurant and all of them were very good. With 10% discount on the bill.
Commentaires de Gestion de l’hôtel
27 oct. 2019 par Grand Hyatt Hong Kong, Gestion de l’hôtel
Dear j b, Thank you for sparing your time to leave a review following your stay at Grand Hyatt Hong Kong and we are very happy that we deserved a perfect score in all our services, facilities and dining options. We do look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager
par un voyageur
Parfait
Publié le 28 sept. 2019 sur HotelsParfait
Commentaires de Gestion de l’hôtel
29 sept. 2019 par Grand Hyatt Hong Kong, Gestion de l’hôtel
Dear Guillaume, Thank you for choosing to stay at Grand Hyatt Hong Kong. We are very glad to know that you had an overall enjoyable stay and it was an experience deserving of your perfect score. We look forward to welcoming you back soon for another memorable stay. Best regards, Rike Erdbrink Hotel Manager
par un voyageur
Oui mais..,
Publié le 4 sept. 2019 sur HotelsUn bel hôtel à Hong-Kong, proche du palais des congrès et donc pratique. Pas vraiment de reproche mais un côté impersonnel, petit-déjeuner bruyant, concierge de mauvaise fois qui ne connaissait pas grand chose. On est un cran en-dessous des autres 5 étoiles de la ville.
Commentaires de Gestion de l’hôtel
8 sept. 2019 par Grand Hyatt Hong Kong, Gestion de l’hôtel
Dear Guest, Thank you for sparing your time to provide us with feedback of your recent stay. We are very happy to know that the hotel’s direct and covered access to the Hong Kong and Convention Centre suited your needs. However, we are saddened to hear of your disappointment with our Concierge team and ambience at Grand Café. Please accept our sincere apologies for failing to meet your expectations. We sincerely hope you will continue to put your trust in Grand Hyatt Hong Kong and look forward to your next visit. Best regards, Rike Erdbrink Hotel Manager
