Ratings based on 474 Guest Reviews

Hear it directly from our travellers
4.0 out of 5
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Oct. 4, 2024 on Expedia
Excellent hotel with affordable price. Highly recommended.
Comment from Hotel Management
Oct. 7, 2024 by Hotel Alexandra, Hotel Management
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our Service. We look forward to serving you again in the near future.
5 out of 5
by A traveller

Posted Oct. 2, 2024 on Expedia
Comment from Hotel Management
Oct. 3, 2024 by Hotel Alexandra, Hotel Management
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our Service. We look forward to serving you again in the near future.
4 out of 5
by A traveller

Posted Oct. 2, 2024 on Expedia
Beautiful hotel overall
Comment from Hotel Management
Oct. 2, 2024 by Hotel Alexandra, Hotel Management
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our Service. We look forward to serving you again in the near future.
4 out of 5
by A traveller

Posted Oct. 1, 2024 on Expedia
We liked the hotel, with pool and convenience of location, the staff were very accommodating. We loved the connecting room, it was perfect set up with my daughter But I would like the room be more clean, especially the bathroom.
Comment from Hotel Management
Oct. 2, 2024 by Hotel Alexandra, Hotel Management
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our Service. We look forward to serving you again in the near future.
4 out of 5
by A traveller

Posted Sep. 28, 2024 on Expedia
on average it is better than a lot of places, all staffs are great BUT the gentlemen that wears white uniforms at the front door crossing infront of customers was very rude and impolite.
Comment from Hotel Management
Oct. 9, 2024 by Hotel Alexandra, Hotel Management
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.
4 out of 5
by A traveller

Posted Sep. 23, 2024 on Hotels
Nice hotel. Food great. Only minus was lack of seating around pool. There is no where to sit next to the pool. Its basically just for a swim. I recommend making space for a deck and a few loungers. Other than this great overall.
Comment from Hotel Management
Sep. 26, 2024 by Hotel Alexandra, Hotel Management
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
5 out of 5
by A traveller

Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 26, 2024 by Hotel Alexandra, Hotel Management
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
5 out of 5
by A traveller

Value for price

Posted Sep. 23, 2024 on Hotels
Location and service are excellent. The room condition is value for price.
Comment from Hotel Management
Sep. 26, 2024 by Hotel Alexandra, Hotel Management
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
4 out of 5
by A traveller

Posted Sep. 23, 2024 on Expedia
Good service, very considerate.
Comment from Hotel Management
Sep. 26, 2024 by Hotel Alexandra, Hotel Management
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
3 out of 5
by A traveller

Posted Sep. 22, 2024 on Expedia
The location of this hotel was great..very close to transport, shops and dining options. The hotel itself was beautiful and the rooms were quiet, clean and comfortable. Housekeeping staff were very friendly, polite and did a fantastic job cleaning our rooms. The majority of reception staff were lovely, however we were unimpressed with our check in experience. The staff member who checked us in was unhelpful and dis-interested. I tried speaking in English first and then Cantonese but felt they were very dismissive and wasn’t interested in helping our family of 6. We had arrived on a very early flight and we had respectfully asked if there was any possibility of an early check-in. Understandably, they were fully booked but the whole interaction made us feel very unwelcome. We also ate at Cafe A in the lobby. We had the dinner semi-buffet the first time and it was quite good. I then ended up make a lunch booking for my extended family of 12. The lunch time semi buffet was very disappointing, hardly anything on offer at the buffet, not the standard we expected from this hotel and definitely not worth the price we had to pay for it. Quite a few of us had to send the food back as it was not edible. Very different from the dinner we enjoyed the first time we ate at the restaurant.
Comment from Hotel Management
Oct. 14, 2024 by Hotel Alexandra, Hotel Management
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.