Note fondée sur 329 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2024 sur Hotels
Localisation parfaite pour graviter dans et autour de HK Island. Appartement spacieux et avec toutes les commodités (cuisine équipée lave linge…). Parfait pour qui veut être autonome.
Personnel discret et agréable serviable.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Ruby Woo, Gestion de l’hôtel
Dear SL, Thank you for choosing our hotel and for your perfect score! We are thrilled that you enjoyed the ideal location for exploring Hong Kong Island and the surrounding areas. We're glad the spacious apartment with its fully equipped kitchen and washing machine met your needs. Our staff is grateful for your kind words about their helpful and friendly service. We look forward to welcoming you back on your next visit to Hong Kong.Best Regards, Ruby WooFront Office Manager
Recommandé
pour Tout le mondepar un voyageur
Real appartment at affordable price
Publié le 29 oct. 2016 sur Expedia
Pour : Super staff. Good location.
Veritable appartement a prix correct
Contre : La lumiere du couloir sous la porte d'entree....
Pas de vue depuis le 15eme etage...
Emplacement : Wanchai. 5 min du metro.
Commentaires de Gestion de l’hôtel
19 nov. 2016 par Derek Lam, Gestion de l’hôtel
Dear Grand Voyageur,
Thank you for sharing you valuable comment to us.
It is a pleasure to read that you enjoyed your stay with us especially the spacious room and our services. We look forward to welcoming you back to Eaton Residences in the nearest future.
Yours sincerely,
Derek Lam
Assistant Front Office Manager
par Didier
Publié le 21 août 2016 sur Hotels
Commentaires de Gestion de l’hôtel
10 nov. 2016 par General Manager, Gestion de l’hôtel
Dear Didier,
Thank you very for your stay with us and sharing your experience. We are looking forward to welcoming you again.
Yours sincerely,
Derek Lam
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Ruby Woo, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide feedback about your stay with us. We were disappointed to see your overall rating, as it indicates we fell short of meeting your expectations.Without further details in your comments, we're unable to pinpoint specific areas for improvement. However, we take all feedback seriously and will use this as an opportunity to review our operations and identify ways to enhance our offerings.Please feel free to reach out if you're willing to share more about your experience. We value your business and hope to have the chance to serve you better in the future.Best Regards, Ruby WooFront Office Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Ruby Woo, Gestion de l’hôtel
Dear Kyu Jung, We are truly grateful for the outstanding review. Your positive feedback is the greatest recognition and encouragement for our team's tireless efforts.We are delighted to have been able to deliver an exceptional stay experience for you. Your glowing comments inspire us and reinforce our commitment to consistently providing the best possible service for every guest.Thank you again for taking the time to share your valuable feedback. We look forward to the opportunity to welcome you back in the future and surpass your excellent experience. Please don't hesitate to let us know if there is anything else we can assist you with.Best Regards, Ruby WooFront Office Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Ruby Woo, Gestion de l’hôtel
Dear Joey, Thank you so much for the outstanding review of your recent stay. We are delighted to hear you had an exceptional experience with us from start to finish.We are grateful for your kind words about our team, and will be sure to pass along your wonderful feedback. Comments like yours let us know we are achieving our goal of delivering exceptional service.Thank you again for your business, and we look forward to welcoming you back soon.Best Regards, Ruby WooFront Office Manager
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juin 2024 par Ruby Woo , Gestion de l’hôtel
Dear Lai Man, Thank you for the outstanding review of your recent stay at Ying'nFlo, Hong Kong, Wan Chai. We are delighted to hear that you found our hotel to offer great value, with spacious accommodations that exceeded your expectations.Your feedback is greatly appreciated and serves as a wonderful validation of our efforts to deliver exceptional quality and comfort. We look forward to welcoming you back on your next visit to Hong Kong.Best Regards, Ruby WooFront Office Manager
par un voyageur
Publié le 17 juin 2024 sur Expedia
Great value if you’re staying in Hong Kong for a longer period; the rooms are much bigger than the normal hotels!
Commentaires de Gestion de l’hôtel
29 juin 2024 par Ruby Woo, Gestion de l’hôtel
Dear Sum, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel to provide great value, especially for guests staying in Hong Kong for a longer period.As you noted, our rooms are designed to offer more spacious accommodations compared to the typical hotel in Hong Kong. This is an important consideration for guests seeking a more comfortable and functional living environment during their extended stay. We take pride in providing our guests with ample space to feel at home and to be able to fully enjoy their time in the city.We appreciate you recognizing the value proposition of our hotel. Our goal is to ensure that our guests receive exceptional quality and comfort, while also offering a competitive price point. Feedback like yours helps validate that we are succeeding in meeting the needs of our guest.Thank you again for your business and for taking the time to share your positive experience. We look forward to welcoming you back on your next visit to Hong Kong.Best Regards, Ruby WooFront Office Manager
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par Ruby Woo, Gestion de l’hôtel
Dear Ching Wah, Thank you for choosing our hotel for your recent stay and for giving us a perfect score. We greatly appreciate your positive feedback. Your high rating means a lot to us, as it reflects your satisfaction with the overall experience at our hotel. We are thrilled to know that we were able to meet or exceed your expectations during your stay. We strive to provide exceptional service and create memorable experiences for all our guests. Your positive feedback serves as a great motivation for our team to continue delivering outstanding hospitality. Once again, thank you for your kind rating. We hope to have the pleasure of welcoming you back to our hotel in the near future. Best Regards, Ruby Woo Front Office Manager
par un voyageur
Publié le 6 juin 2024 sur Hotels
由於我覺得房間冷氣不夠冷，他們在有別的空房時，立即幫我安排另一房間並特別清洗冷氣。
員工非常友善及樂於幫忙，John 及另一位前枱女職員。
入住其間是香港的下雨天，因此非常潮濕。如果酒店能提供抽濕機就更理想。
Commentaires de Gestion de l’hôtel
10 juin 2024 par 胡惠然, Gestion de l’hôtel
尊敬的Ching Wah, 非常感謝您抽出時間分享您最近在本酒店入住的反饋意見。我們非常重視您的寶貴意見,這將有助於我們持續改善服務質量。我們很高興得知,我們的員工John,能夠迅速解決您初始房間空調的問題,並安排您入住另一間房間。他們樂於助人的服務態度體現了我們追求的高標準。我們也注意到您提出在高濕度時期提供除濕機的建議。您的反饋將被仔細審核,我們會將提供除濕機列為我們正在考慮的改善措施之一。再次感謝您選擇本酒店,並分享您的建設性意見。我們希望未來有機會再次歡迎您入住,我們將努力提供更出色的款待體驗。最誠摯的問候！ 胡惠然 客務部經理
