2/10 Terrible
Edward
Travelled with family, Travelled with group
Mar 10, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where can I start…..
When we arrived, we had booked two rooms and they had completely screwed up the two bills and it took three people to figure out how to charge the two rooms separately and put the right amounts on the right room.
Then when we got to the room….
The air conditioning didn’t work, barely blew out of the vent. The other group on our two rooms reservation had the same problem…they were moved…..our solution was 2 fans…. It was still to warm in the room.
When we booked the room it said we would have 2 queens and a single. The 2 beds weren’t even doubles…they were like wide singles…for 4 adults…talk about false advertising. We went to the front desk and showed them the discription and shoulders were shrugged and we were told we got what we paid for. We would never have booked a room like that for 4 adults and a teenager.
Then there was the condition of the room. There was black mold all over the ceilings…and the sprinkler was covered in it. There were paint chips all over the floor and chunks of paint missing everywhere. Then there was the tiles that were fast spackled in the shower and left that way with the spackle still all over the other tiles.
Finally as a continental breakfast for 5 people…we got 2 energy bars, 2 fruit juices and a bag of chips. For 4 adults and a teenager.
What a horrible experience this was and not a great way to start our vacation….Nothing on their website, descriptions or pictures, were true.
Edward
Stayed 2 nights in Feb 2025