Note fondée sur 717 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Manuela,We're glad to hear that you had a good experience at our hotel. It is always rewarding to learn that our guests have enjoyed their stay. Our team strives to provide a comfortable and welcoming atmosphere, and your positive feedback encourages us to keep up with our efforts.We hope to welcome you back in the near future and provide you with an even better experience.Best regards,The Elvetham Guest Experience Team
par un voyageur
Publié le 14 août 2024 sur Expedia
Beautiful hotel in countryside with excellent and courteous staff.
Commentaires de Gestion de l’hôtel
16 août 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Luong,It's truly delightful to hear that you've had such a positive experience at The Elvetham. Our countryside setting is something we're incredibly proud of, and it's always a joy to hear that our guests appreciate it as much as we do.Equally, knowing our staff were able to provide a service that met your expectations is just as rewarding. Here at The Elvetham, we strive to provide not just a quality venue, but also top-notch service to match.Thank you for your kind words, and we sincerely hope that we'll have the pleasure of welcoming you back in the future. Best regards,The Elvetham Guest Experience Team
par un voyageur
Publié le 14 mars 2023 sur Expedia
The welcome was not very good. No explanations to go to room!
Welcome is not giving the keys! But helping the guest!!!
In the room no remote for tv!
No plug USB working
The hair dryer also not working
It is a pity, this hotel is a good place; but the service is not on top
Commentaires de Gestion de l’hôtel
16 mars 2023 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Jean,Thank you for taking the time to share your feedback. We appreciate your comments, both positive and negative, as they help us to improve our services and ensure that all of our guests have a great experience while staying with us. At The Elvetham, we strive to ensure all guests feel welcomed, comfortable and taken care of. We apologize if we have not met that standard on this occasion and will use your feedback to review our processes. Thank you again for your time.Best regards,The Elvetham Guest Experience Team
par un voyageur
très bien sauf le bar
Publié le 17 oct. 2022 sur Hotelsaccueil normal; personne pour monter vos bagages à l'étage sans ascenseur; très belle chambre; très bon repas; personnel du bar ne connaissant pas le nom des whiskys de la carte; très bon petit déjeuner; jardins merveilleux; lieu d'exception.
Commentaires de Gestion de l’hôtel
18 oct. 2022 par The Elvetham Hotel, Gestion de l’hôtel
Dear Marc, Thank you for your review, we appreciate you taking the time to share your experience. We are very pleased that you enjoyed your stay with us. We are sorry for any confusion in the bar. Some of the team are still undergoing training, and the world of whisky can be complicated! Thank you for your understanding, and please accept our apologies for any inconvenience that this may have caused you. We look forward to welcoming you for another great stay in future.Best regards, The Elvetham Guest Experience Team
par un voyageur de Région Centre
Magnifique au dehors, déception au dedans.
Publié le 25 avr. 2018 sur HotelsDemeurre et environnement magnifiques, mais chambre aux installations de bric et de broc avec, entre autres, du linoléum au sol de la salle de bain.
par un voyageur
Publié le 14 déc. 2016 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Rannel,We are absolutely thrilled to hear that your experience with us was excellent. At The Elvetham, we strive to provide our guests with a memorable stay and your feedback is a testament to our efforts. We will continue to hold ourselves to the highest standards to ensure each guest's experience is nothing less than excellent. We look forward to welcoming you back in the future for another wonderful stay.Best regards,The Elvetham Guest Experience Team
par un voyageur
Publié le 27 août 2024 sur Expedia
Lovely property and local area.
Friendly staff.
Comfortable room.
Dinner was unfortunately a complete mess because of the lack of staff (most were dealing with a booked wedding). Courses were mixed up, late and cold when we received them.
Commentaires de Gestion de l’hôtel
29 août 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Keri,It's wonderful to hear that you appreciated the property and our local area. Your kind words regarding our team and the comfort of your room are much appreciated.However, we are deeply sorry to hear about your dining experience. Although we strive to provide exceptional service at all times, it seems that on this occasion, we fell short of this standard. Thank you for bringing these issues to our attention. It is feedback like yours that helps us improve and offer an even better experience for our guests.Best regards,The Elvetham Guest Experience Team
par un voyageur
Publié le 27 août 2024 sur Expedia
Great spot for our first night in the UK.
Commentaires de Gestion de l’hôtel
29 août 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Simon,It's delightful to hear that your first night in the UK was spent at our hotel and that you found it to be a great spot. It's always our aim to provide our guests with a memorable experience. Your kind words serve to reinforce our commitment to that aim.We hope to welcome you back to our hotel in the future. Best regards,The Elvetham Guest Experience Team
par un voyageur
Ihana miljöö
Publié le 26 août 2024 sur HotelsUskomattoman kaunis paikka ja kiinnostava historia. Ikävä kyllä hotellilla taisi olla vaikeuksia rekrytoinneissa, sillä esim. aamiaisella lähes kaikki henkilökunta näytti teini-ikäisiltä kesätyöntekijöiltä, ja check-outissa oli pitkä jono. Kaikki tekivät varmasti parhaansa mutta tämäntasoisessa paikassa pieni sähläys oli kauneusvirhe muuten erinomaisessa kokonaisuudessa.
Commentaires de Gestion de l’hôtel
29 août 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Johanna,Your commendation on the beauty and historical significance of our establishment is much appreciated. We are delighted to know that you found your overall experience to be excellent.We acknowledge your concerns about the perceived level of experience of our staff. Be assured that every team member at The Elvetham, regardless of their age or tenure, is committed to offering our guests a high level of service. We are dedicated to ensuring your stay with us is memorable and enjoyable.Your observations are insightful and will be considered as part of our ongoing commitment to enhancing our guest experiences.Best regards,The Elvetham Guest Experience Team
