Note fondée sur 732 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Manuela,We're glad to hear that you had a good experience at our hotel. It is always rewarding to learn that our guests have enjoyed their stay. Our team strives to provide a comfortable and welcoming atmosphere, and your positive feedback encourages us to keep up with our efforts.We hope to welcome you back in the near future and provide you with an even better experience.Best regards,The Elvetham Guest Experience Team
par un voyageur
Publié le 14 août 2024 sur Expedia
Beautiful hotel in countryside with excellent and courteous staff.
Commentaires de Gestion de l’hôtel
16 août 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Luong,It's truly delightful to hear that you've had such a positive experience at The Elvetham. Our countryside setting is something we're incredibly proud of, and it's always a joy to hear that our guests appreciate it as much as we do.Equally, knowing our staff were able to provide a service that met your expectations is just as rewarding. Here at The Elvetham, we strive to provide not just a quality venue, but also top-notch service to match.Thank you for your kind words, and we sincerely hope that we'll have the pleasure of welcoming you back in the future. Best regards,The Elvetham Guest Experience Team
par un voyageur
Publié le 14 mars 2023 sur Expedia
The welcome was not very good. No explanations to go to room!
Welcome is not giving the keys! But helping the guest!!!
In the room no remote for tv!
No plug USB working
The hair dryer also not working
It is a pity, this hotel is a good place; but the service is not on top
Commentaires de Gestion de l’hôtel
16 mars 2023 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Jean,Thank you for taking the time to share your feedback. We appreciate your comments, both positive and negative, as they help us to improve our services and ensure that all of our guests have a great experience while staying with us. At The Elvetham, we strive to ensure all guests feel welcomed, comfortable and taken care of. We apologize if we have not met that standard on this occasion and will use your feedback to review our processes. Thank you again for your time.Best regards,The Elvetham Guest Experience Team
par un voyageur
très bien sauf le bar
Publié le 17 oct. 2022 sur Hotelsaccueil normal; personne pour monter vos bagages à l'étage sans ascenseur; très belle chambre; très bon repas; personnel du bar ne connaissant pas le nom des whiskys de la carte; très bon petit déjeuner; jardins merveilleux; lieu d'exception.
Commentaires de Gestion de l’hôtel
18 oct. 2022 par The Elvetham Hotel, Gestion de l’hôtel
Dear Marc, Thank you for your review, we appreciate you taking the time to share your experience. We are very pleased that you enjoyed your stay with us. We are sorry for any confusion in the bar. Some of the team are still undergoing training, and the world of whisky can be complicated! Thank you for your understanding, and please accept our apologies for any inconvenience that this may have caused you. We look forward to welcoming you for another great stay in future.Best regards, The Elvetham Guest Experience Team
par un voyageur de Région Centre
Magnifique au dehors, déception au dedans.
Publié le 25 avr. 2018 sur HotelsDemeurre et environnement magnifiques, mais chambre aux installations de bric et de broc avec, entre autres, du linoléum au sol de la salle de bain.
par un voyageur
Publié le 14 déc. 2016 sur Hotels
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Maisie, It is delightful to hear that your experience at our hotel was excellent. Your kind words are a testament to our continuous efforts to provide top-notch service. Our team takes great pride in catering to our guests' needs in the best possible way.If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back on your next visit.Best regards,The Elvetham Guest Experience Team
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Doris, Your feedback regarding your recent stay at our hotel is much appreciated. We are delighted to hear that you found your experience to be good overall. At The Elvetham, we strive to create unforgettable memories for our guests and it appears that we have met your expectations.We truly value your input as it helps us maintain the high standards we set for ourselves. It is always a pleasure to receive positive feedback from our guests. We hope to have the pleasure of welcoming you back in the near future. Best regards,The Elvetham Guest Experience Team
par un voyageur
Break away
Publié le 28 sept. 2024 sur HotelsWas just what we needed
Commentaires de Gestion de l’hôtel
29 sept. 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Paul,It's wonderful to hear that your stay at our hotel provided the break you needed. It's our aim to offer a serene and comfortable atmosphere, and we are delighted to know we achieved this during your visit.Should your travels bring you back to our area, we would be thrilled to welcome you again.Best regards,The Elvetham Guest Experience Team
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The property itself is stunning and grounds are fabulous but our family room had a shower with only one temperature setting and window that didn’t open (we only realised at 11pm when our 4 year old woke up hot!) I mentioned these on check out to get someone to look at it.
There was also an issue getting food , we asked to book a table in the afternoon but was told the restaurant was full and subsequently when we went to the bar it was full of people having drinks waiting for dinner. I believe the hotel was full of people on a conference but as a family of 3 with a small child we needed to get a meal. On complaining we were served in the bar but I feel that hotel residents should not have to go to such lengths to eat particularly as a family hotel.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par The Elvetham Guest Experience Team, Gestion de l’hôtel
Dear Ellie,It's disappointing to hear that your stay with us didn't live up to your expectations. Your feedback regarding the room amenities and dining arrangements is greatly appreciated, as it allows us to understand areas where we can improve.We strive to provide a comfortable stay for all our guests and it's regrettable that we weren't able to deliver this to you and your family. We apologise for any inconvenience you may have experienced.Your comments have been taken into consideration and will undoubtedly help us in our ongoing efforts to enhance our services. We hope that despite these issues you would still consider giving us another chance to host you and your family.Best regards,The Elvetham Guest Experience Team
