Ratings based on 402 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 6, 2024 on Expedia
Very nice stay. Clean, quiet, nice staff. The large St George flag in reception area was inappropriate and suggested it should be removed.
Comment from Hotel Management
Aug. 29, 2024 by The Raven Hotel, Hotel Management
Glad you enjoyed your stay with us! The flag was on display for the Euro's and has since been removed
by A traveller
Posted Aug. 1, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by The Raven Hotel, Hotel Management
Glad you enjoyed your stay with us !
by A traveller
Posted Jul. 27, 2024 on Expedia
The property was good but would benefit from a refresh. The staff were excellent and really helpful. The food was also very good. My only complaint is aimed at Expedia (not the hotel) - I needed to make changes to my booking but despite hotel staff efforts we failed. Next time, I will book directly with the hotel.
Comment from Hotel Management
Aug. 29, 2024 by The Raven Hotel, Hotel Management
We are so pleased you enjoyed your stay with us.
by A traveller
Posted Jul. 24, 2024 on Expedia
They only left a tiny bit of toilet roll in the room. Had to go out and buy some
Comment from Hotel Management
Aug. 29, 2024 by Raven Hotel, Hotel Management
We are so sorry this happened to you during your visit with us. This is not our usual standard, we will make sure to react upon to make sure it doesn't happen again.
by A traveller
Posted Jul. 21, 2024 on Expedia
The TV in my room didn’t work and there was no where to plug in the aerial. Bar staff were ok pretty standard for a budget hotel. The beer was good and the food was alright so no grumbles. Overall for a swift visit for business I was quite happy as it was a place to lay my head but if I was on holiday here. I’d be unhappy. Good if you are travelling for work and have no interest in the place.
Comment from Hotel Management
Aug. 29, 2024 by The Raven Hotel, Hotel Management
We are so sorry for the issue with the TV and plugs. We will pass this onto the management team to make sure these problems are resolved. We are pleased you overall enjoyed your stay.
by A traveller
Ideal overnight stay for a reasonable price
Posted Jul. 11, 2024 on HotelsMy go to place when working in and around hook
Comment from Hotel Management
Aug. 29, 2024 by The Raven Hotel, Hotel Management
Glad you enjoyed your stay with us.
by A traveller
Raven Hotel Hook - Average
Posted Jul. 4, 2024 on HotelsThe Hotel staff were friendly and welcoming. The hotel is dated and shows signs of wear and tear but its still to a good standard. The bathroom was not cleaned properly; there was a gritty stain, possibility a cleaning scrub, all around the sink and dirt stains on the floor. The milk sashes in the room had gone off so i could not make myself a tea. The bedroom was clean and the bed was very comfortable.
Breakfast is in the adjoining pub and this was very dirty. Its not just worn down but needs a good dust and hoover. It put me off having a cooked breakfast so i just had toast which took forever to brown and the toaster adjustment was broken.
Comment from Hotel Management
Aug. 29, 2024 by The Raven Hotel, Hotel Management
Thank you for raising these concerns with us, we are passing the information onwards to the maintenance team and will make sure these issues are handled properly. Thank you for mentioning that the staff are friendly, we appreciate the feedback and will make sure to react upon it.
by A traveller
Posted Jun. 24, 2024 on Hotels
by A traveller
Posted Jun. 18, 2024 on Expedia
Very quiet
by A traveller
Good value
Posted Jun. 16, 2024 on HotelsFriendly staff, decent food and reasonable room at a great price
