Note fondée sur 68 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Fantastic!
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Josh, Gestion de l’hôtel
Hi Emily,Thank you for your 5/5 review- we're so glad that you enjoyed your recent stay with us.Hopefully we will be honoured to welcome you back again soon.Kindest Regards
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Absolutely fantastic
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Josh, Gestion de l’hôtel
Hi Emily,Thank you so much for your glowing review- we do hope to welcome you back again sometime soon!All the best,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Absolutely fantastic
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Josh, Gestion de l’hôtel
Hi Emily,Thank you so much for your glowing review- we do hope to welcome you back again sometime soon!All the best,
par un voyageur
Nice place noisy neighbours
Publié le 1 sept. 2024 sur HotelsEverything great and we were surprised at how nice the place was. Stay was somewhat spoilt due to a couple next door who felt it was ok to be noisy and use very industrial language late at night. I can only assume this was down to alcohol
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Josh, Gestion de l’hôtel
Good Afternoon David,Thank you so much for your comments- we absolutely love exceeding your expectations and ensuring you have a wonderful experience. I'm sorry to hear that the guests in the room next to you were noisy, causing your review to drop to a 6/10. Hopefully next time you visit we can get this back up to a 10.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The duvet had a massive blood stain that you could clearly see through the cover , lazy housekeeping . The breakfast was ver poor and again the area around the coffee machine and unit it was placed on is absolutely filthy , it is not 1 or 2 days or dirt . Breakfast was okay but slow especially when only about 4 tables at breakfast , continental looks liked a left over boot sale, all a mess . Needs management to take a long hard look at these areas . Food was nice at the restaurant and waitress lovely .
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Josh, Gestion de l’hôtel
Good Afternoon Sara,Thank you for taking the time to leave some feedback on your experience. Firstly, I'm glad that you enjoyed your dinner in the restaurant and that the team looked after you well. Please allow me to apologise again- as I did on the day, for the issue relating to your bedding. As discussed that evening, I thank you for bringing it to my attention- I have spoken with the Housekeeping team and our external laundry company to ensure this does not happen again. I do hope you enjoyed the rest of your stay after I had personally stripped the bed and redressed it with new bedding and fresh linen.We do hope you return another time to allow us the opportunity to improve on your review this time around.Warmest Regards.
par un voyageur
Brilliant
Publié le 26 août 2024 sur HotelsBrilliant
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Josh, Gestion de l’hôtel
Hi Bob,Very happy to see that you enjoyed your stay with us, thank you for taking the time to leave this review.
par un voyageur
Publié le 11 août 2024 sur Expedia
The room was very clean 👌 the staff were very welcoming always had a smile on their faces and were also tentative to our needs 😀 I would highly recommend
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Josh, Gestion de l’hôtel
Hi Ray,Thank you so much for your wonderful review- these sort of comments are exactly why we do what we do, and the reason the team are always so hospitable and smiley.We very much look forward to your next visit!
par un voyageur
Publié le 6 août 2024 sur Hotels
Beautiful hotel. Rooms unique with quirky teas and luxury coffee machine
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Josh, Gestion de l’hôtel
Hi Claire,Thank you so much for your glowing review- I'm so glad you enjoyed your stay with us.We hope to welcome you back again soon!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Watch out for false advertising of the rooms. Having specifically booked the premium room for the bath tub we arrived to find no bath. Apparently it’s only in two of the premium rooms and not as advertised. The staff were not really apologetic and told me I had to call ahead to ask for a bath and as I hadn’t done this it was not possible to change rooms. The attitude was one of disinterest and not hospitality, especially from the management which is really disappointing. There was no offer of compensation for the misselling of the room, even the offer of a round of drinks would have been something but no. Would not recommend! Which is a shame as the food and the serving staff were really nice.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Josh, Gestion de l’hôtel
Good Afternoon Nicola,I do apologise that you feel the room you booked with us via Expedia was advertised falsely to you. We do have one Suite with a roll top bath in the room, but unfortunately you had booked one of our Family rooms- all of which are slightly larger rooms with a sofa/sofa bed available; but only half of which offer a bath. Regrettably the two Family rooms with baths were already checked into upon your arrival and we were not able to move you into one of these bedrooms. Please do call ahead next time you stay to request a bath, and we will of course ensure we are able to provide this for you.I am very glad to hear that you enjoyed your stay with us in all other regards, and we hope to welcome you back again sometime soon.
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Josh, Gestion de l’hôtel
Hi Scott,Thank you for your 10/10 review!We hope to welcome you back soon.
