Note fondée sur 611 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,7 sur 5
78 % des clients le recommandent
4,0 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur de France

Great stay

Publié le 1 août 2018 sur Hotels
Très reposant dans un lieu unique à l'Anglaise. Un petit parc permet une ballade sympa autour de ce British mansion. Resto et bar très sympa.
Commentaires de Gestion de l’hôtel
14 sept. 2018 par Tony T, Gestion de l’hôtel
Dear guest, Thank you for your kind comments following your stay at Warbrook House Hotel. We hope we may welcome you again on your next trip to the UK. Kindest regards, Tony Tijhuis General Manager
5 sur 5
par un voyageur

Publié le 6 oct. 2024 sur Expedia
The staff were very friendly and the buildings and grounds very well kept. The bat had a good selection and was comfortable.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Rohan Grover, Gestion de l’hôtel
Dear Adam,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Regards,
1 sur 5
par un voyageur

Not a place to stay

Publié le 6 oct. 2024 sur Hotels
The room itself was clean, and thats where it ends, the rest was disgusting from the entrance through the not a hotel to the bar, sticky, dirty, really disgusting and noisy. The staff were pleasant enough. Definitely not suitable for any type of disability
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Rohan Grover, Gestion de l’hôtel
Dear Ron,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. We value your input and hope to have the chance to regain your trust.Regards,
5 sur 5
par un voyageur

Comfortable

Publié le 5 oct. 2024 sur Hotels
It's in a lovely setting but our room was a fair way from the hotel facilities, our bathroom was tired, missing a sink plug, the main room was clean, bright and the bed was warm and comfortable
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Rohan Grover, Gestion de l’hôtel
Dear Ron,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and are glad to hear some positive aspects of your experience. We're always striving to enhance our services, and your input helps guide our improvements. We hope to have the pleasure of welcoming you back and exceeding your expectations.Regards,
2 sur 5
par un voyageur

Truly disappointed.

Publié le 4 oct. 2024 sur Hotels
Truly disappointed with what looked a nice place to stay. I was placed in the Grange, 80 odd bedrooms, and a few hundred yards from the main building. Not enough parking spaces on hard standing without going on the grass which was waterlogged. The toilet was disgusting, brown under the waterline and wouldn’t flush. Not acceptable. A big stain on the carpet in the room. No staff at the reception in the Grange meaning you had to go to the main reception a few hundred yards away. The door I had to use to get into the Grange wouldn’t close and there was a post it note on an inner door saying don’t close as the cleaner was the only person with a key. The rest was average without being special. When I handed the key back I told the receptionist of the problems and she said a member of the management would contact me. Needless to say they haven’t. Photo taken.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Rohan Grover, Gestion de l’hôtel
Dear Clive,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. We value your input and hope to have the chance to regain your trust.Regards
5 sur 5
par un voyageur

Publié le 4 oct. 2024 sur Expedia
I loved the peace and quiet and it felt really private and a real escape from the everyday x On the practical side, there were 2 of us in a Standard double room - very pleasant. However there was no toilet paper and not enough tea or milk for a hot drink very early in the morning before we needed to check out x Real coffee bags, a cafetiere or a Nespresso machine would have been more upmarket as I would never drink or offer my guests instant coffee x
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Rohan Grover, Gestion de l’hôtel
Dear Melanie,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Regards,
1 sur 5
par un voyageur

Disappointing waste of money

Publié le 29 sept. 2024 sur Hotels
Wife and I stayed for our anniversary. Room was small and needs work. Floor boards were broken and felt like holes covered by the carpet, tiles broken in the bathroom covered by glueing a bath mat to the floor, not so sure how they clean this mat. On my reservation requested no feather bedding due to allergies, this was not done. Requested our bedding was changed at reception and confirmed my requested was on the reservation. When we returned late the bedding had not been changed. With the allergies and very old mattress had very bad night sleep. When we checked out the same receptionist was on duty, when ask why the bedding had not been changed was told they did not have non feather bedding. No apology, no nothing. Happy to take your money for a hotel that needs a lot of work and bad service.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Rohan Grover, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. We value your input and hope to have the chance to regain your trust.Regards
3 sur 5
par un voyageur

Problematic Plumbing

Publié le 28 sept. 2024 sur Hotels
Problems with the toilet - it wouldn’t flush properly. Reception had a ready remedy as the problem was widespread (not just my room). So, the hotel should invest some time and money to sort the plumbing issues and warn the guests at check-in until the problem has been rectified. Breakfast (full English) was good with other options available.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Rohan Grover, Gestion de l’hôtel
Dear Guest,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we will work on the points highlighted by you. We appreciate your honesty and hope to welcome you back with an improved experience.Regards
2 sur 5
par un voyageur

Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Rohan Grover, Gestion de l’hôtel
Dear Guest,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we will work on the points highlighted by you. We appreciate your honesty and hope to welcome you back with an improved experience.Regards
4 sur 5
par un voyageur

Publié le 21 sept. 2024 sur Expedia
Friendly staff. Clean and tidy Good choice for breakfast but cooked breakfast could have been warmer
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Tanisha, Gestion de l’hôtel
Dear David, We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
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